Updating Forum Guidelines

Discussion in 'General Discussion' started by GenTheIdiot, Nov 28, 2015.

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  1. GenTheIdiot

    GenTheIdiot Active Member

    Everyone here can agree that there is an almost idiotic amount of support questions that have been answered. I personally like to help with support questions, but I saw two threads in a row asking the same question today. We seriously either need to make new guidelines to say "search to see if your question has been answered", make a specific "support" forum, or put restrictions on support questions. It wastes screen space, and gets repetitive. Razer Support exists for a reason, and I'm personally surprised that more people don't check there first. I personally didn't know about Insider until the day I created my account, which wasn't too long ago.

    I've also noticed that a couple of users have changed their signatures to say "not a support forum." This proves my point about the need for change. Anyways, hopefully someone higher up notices this, and acts on it.

    We need to do something about the support questions that populate this wonderful forum.
  2. Yeah, there have been many posts and veteran insider members having that idea. Sometimes when I get bored (always), I like to scroll down to see some posts and some of them are so redundant. We need to just filter those into another destination and focus on actual gaming/gear content. I just don't understand why some people just post here for a simple question to be answered, when you could spend up to 5 minutes on google finding it yourself, instead of waiting 1000 years for someone to answer it.

    Shoutout to @NazgulStig for his "not a support forum" tag in the signature.
    GenTheIdiot likes this.
  3. technokat

    technokat Director, Social Marketing Staff Member

    This has been addressed many times, and has been included in the guidelines right from the start.

    The fact of the matter has also been discussed before - nobody likes their product to break down even though shit happens; and everyone wants instant gratification. The fastest way to get attention is to go to where you will get most visibility on - social media, public forums, etc. What is also clear is that putting "no support issues" on the guidelines also mean nothing for these people, because this is the fastest route for them.

    I think it is pretty evident if you guys too can point out the fact that some of these can be easily handled by searching, or by reaching out directly to our support team, whom are the best people to handle technical issues.

    We'll certainly look for a more elegant way to go about this, but for now as stated in our guidelines, we will continue to moderate these support incidents. It makes no sense to flag that particular rule consistently and throw it in all our fans' faces.
  4. milenabraham_no_id

    milenabraham_no_id New Member

    Yes, you're right. It is not a support forum. It has many spammers and repititive questions and also answers.
  5. NazgulStig

    NazgulStig Well-Known Member

    That is because very few reads these guidelines just like very few reads the Terms & Conditions or EULA before clicking accept during a software installation.
    As I and few others have said before in my other thread regarding this issue, creating an FAQ or a separate category for support issues will make lives better and it will be easy for everyone to browse the forum. Better organization and information delivery of the forum content is the solution not adding few lines in the guidelines. If you want to invoke the guidelines as strict rules then remove the support threads from the forum after giving the user a warning for violating the forum rules. As long as that is not done the guidelines have no power.
    Last edited: Nov 29, 2015
    GenTheIdiot likes this.
  6. GenTheIdiot

    GenTheIdiot Active Member

    Changing the guidelines probably has no point. I absolutely agree with creating an FAQ, and a separate category. It would help those users who seem to annoy us, it would help us and keep the forums cleaner, and it would make everybody happy.

    And a safeguard against people posting problems anywhere else: A bot that looks for posts with keywords such as "Help" "Issue" "Problem" even "won't". Most of the support posts have words like that, and would clean up over 60% of the problem.
  7. Mareena_no_id

    Mareena_no_id New Member

    You are absolutely correct Gen. There are lot of spammers. Even I Hopefully, waiting for the administrator to notice all this and to take particular action upon it.
  8. GSSGaming

    GSSGaming Well-Known Member

    I stand by what Razer says.

    But there is a lot of spam. Maybe you guys could make some community members the rights to remove messages or something of the sort. I dont know but I think there should be a good solution.
  9. NazgulStig

    NazgulStig Well-Known Member

    That is a good idea but I don't see that getting implemented because I think Razer wont let anyone other than their employees have that power.
    Stone Star likes this.
  10. GenTheIdiot

    GenTheIdiot Active Member

    We all do, except for the bloody spammers and people who think this is a support forum.
  11. GenTheIdiot

    GenTheIdiot Active Member

    Have online interns then? Hey wait. That actually might work.
  12. GSSGaming

    GSSGaming Well-Known Member

    Ikr. This is a forum so why not let people remove spam posts?
  13. They're super annoying, redundant, and simple posts. I'm getting really tired of scrolling through the post feed and seeing "help needed" on really easy stuff that you could find out online (tip to people: try searching on Google BEFORE you post). There's a lot that bothers me because it used to be a forum to connect gamers, and now it's just a mix of help and actual good content. I've said it before but I have to emphasize it again.

    People might be taking advantage of the insider rewards, but they miss the point that it's not for the rewards. It's actually meant to connect gamers, and for gamers to share ideas and things about their life.
    Stone Star likes this.
  14. GSSGaming

    GSSGaming Well-Known Member

    Yeah, hate it soooooo much! Look at the ppl in this thread I posted https://insider.razerzone.com/index.php?threads/trolls-and-spam-need-to-stop.9840/
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