USB Audio Controller noise

Discussion in 'Razer Support' started by VenQs, Jul 11, 2019.

  1. VenQs

    VenQs New Member

    USB Audio Controller that comes with Razer Kraken Tournament Edition produces static noise while playing any sound. It sounds like radio on invalid frequency. I've tried reinstalling synapse & drivers and connecting it to other usb ports. I've also tried connecting it to another pc. Nothing has helped. The headset works perfectly when connected through minijack.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! Can you send over the serial number of your Kraken TE to me through PM? I'll assist you from there.
     
  3. Tuonra

    Tuonra New Member

    I have what I feel to be the same issue with my Nari Ultimate, and narrowed it down to static when my pc is under high CPU load, (say a fullscreen game and a livestream in 1080p). but this should not be that taxing on my CPU, however "Windows device graph Isolator" hogs over 20% CPU as soon as I launch 2 sound apps w/ Synapse, I'd love it if there was a fix for this, I've been browsing forum posts about Isolator for days.
     
  4. VenQs

    VenQs New Member

    In my case I can be sure it is not software but hardware problem. I've tried connecting in to another pc and the results was the same. It may seems dumb but I've even tried connecting it to my android phone using USB to micro USB adapter. There also was noise.
     
  5. ZompbizRUBY989

    ZompbizRUBY989 New Member

    hi guys! why i have sometimes problems with audio on krakent tournament when i play in star wars battlefront II(DICE) ? when i listen music of youtube with game i dont have problems on youtube or my downloaded music, when i played few minutes ago i felt very ugly noise ( very loud) and sometimes sound in game
    jams or distorts. What is the problem ? when i play in Elder scrolls online i dont have this problem. when i watch something on youtube or listen on windows media player i havent got any problems?
     
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