USB C port Connectivity issues - RMA'd Laptop returned worse

Discussion in 'General Discussion' started by wdippolito, Dec 14, 2019.

  1. wdippolito

    wdippolito New Member

    Hello,

    Has any one an experience like mine?

    I received a laptop that had a myriad of Well known issues on the Razer Blade Stealth 13 2019. I opened a support case and sent in the device for a warranty repair and was assured this issue would be resolved. They claim to have replaced the mother board entirely and shipped the device back, and instantly when i plugged devices in the usb C ports gave me the same issue. Now i have been waiting Several Business days to hear back from Razer Support.

    The power adapter cuts in and out if i barely moved the laptop or cord. on both USB C ports. this is in addition to the monitor output disconnecting over and over if i barely move it. on both USB C ports. There is also electric interference on the speakers. This is the exact problem i sent the laptop in with.

    I am unable to reliably transfer data, Run external displays, use my usb audio interface, or even charge the laptop. how is a device so dysfunctional?

    Thank you
    Will
     
  2. JYT86

    JYT86 New Member

    I also have a stealth 13 gtx 1650 2019 and i connect it to an external monitor. on boot up it regularly does not recognise the external monitor until i unplug and plug back the usb-c to hdmi cable. on laptop wake up i also always get a fuzzy image which i again i have to unplug and plug. tried using both usb-c ports, same issues. i bought a new cable (different make) and same issues. anyone else has similar problems?
     
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