Using different devices of same type in Synapse | Razer Insider

Using different devices of same type in Synapse

  • 23 March 2022
  • 3 replies
  • 87 views
K
Hello everyone.

I own 3 razer products (Naga Pro, Huntsman V2 analog, Mouse Dock) on my main computer all perfectly working together with Synapse.

However, I bought a Razer blade and a second Naga Pro for my Blade. On my blade, I logged in with my Razer ID and Synapse synced my Naga Profile importing everything from my main computer.

My Problem: I need a customization for my Blade-Naga (other DPS, other profiles for different games and so on).

How can I tell Synapse, that I am using 2 different Naga Pros?
Furthermore, is it possible to hide devices that are not connected to the computer I am using? For instance on my main computer I do not want to see the Blade and the Blade-Naga and on my Blade I dont want to see my main PC equipment.
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3 Replies

Razer.Speedcr0ss
Userlevel 7
Kiso133
Hello everyone.

I own 3 razer products (Naga Pro, Huntsman V2 analog, Mouse Dock) on my main computer all perfectly working together with Synapse.

However, I bought a Razer blade and a second Naga Pro for my Blade. On my blade, I logged in with my Razer ID and Synapse synced my Naga Profile importing everything from my main computer.

My Problem: I need a customization for my Blade-Naga (other DPS, other profiles for different games and so on).

How can I tell Synapse, that I am using 2 different Naga Pros?
Furthermore, is it possible to hide devices that are not connected to the computer I am using? For instance on my main computer I do not want to see the Blade and the Blade-Naga and on my Blade I dont want to see my main PC equipment.


The Razer Synapse will read your two Razer Naga Pro as one since it has the same process ID or PID. Keep in mind that connecting to the same peripherals on a computer with Razer 3.0 will only recognize it as a single device. Also, you can only sign in your Razer ID into Razer Synapse one computer at a time. Take note that the Razer Synapse will display all connected devices or detected by the software. Feel free to send me a ping or visit our self-help options should you have other questions or concerns.
K
Thanks for the quick answer!
So I have to create a different razer account for each computer I am using (as long as I want to use different devices with the same PID)?

This should do the trick, but I am concerned of losing overview about warranty/support with more than one account...
Razer.Speedcr0ss
Userlevel 7
Kiso133
Thanks for the quick answer!
So I have to create a different razer account for each computer I am using (as long as I want to use different devices with the same PID)?

This should do the trick, but I am concerned of losing overview about warranty/support with more than one account...


You got it right! That's the most feasible way if you have identical peripherals. Regarding the warranty, Razer will be able to help you by providing support via email/chat, Twitter, Facebook, or forums such as Reddit and Insider. Also, Razer will check your proof of purchase to verify if it's still within its limited warranty coverage if it needs a replacement in the future. Feel free to send me a PM or visit our support landing page should you need additional assistance. I'll be locking this thread now.
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