Voucher not working - expires next week. Sad | Razer Insider

Voucher not working - expires next week. Sad

  • 19 September 2020
  • 12 replies
  • 4 views

Hi,

Here's my situation. I have redeemed my voucher code last 7/25/2020 for the razer viper ultimate w/ charging dock mouse but upon checking the item in store, it was already out of stock. Just my luck.

Almost 3 months later, now razer have it in stock but now my voucher code does not work. Well, my other voucher does (bungee v2) so it's very frustrating. I hope it won't reach my code expiry date or the items being out of stock again before razer can help me. Sad day for a gamer.

I have already submitted a ticket and also tried to get answer from a live support, not really that helpful since he/she just submitted a ticket anyway and now I have two tickets. Let me know if you need anything.

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12 Replies

Userlevel 7
this is also my issue. i redeemed huntsman te last june but unfortunately i have to save up for the $10 shipping so ive waited few weeks. when i was about to check out, it says that it is used. 8 months of grinding razer silver went out like a dust. im frustrated.
jedramos
this is also my issue. i redeemed huntsman te last june but unfortunately i have to save up for the $10 shipping so ive waited few weeks. when i was about to check out, it says that it is used. 8 months of grinding razer silver went out like a dust. im frustrated.


Mine didn't show any errors. Yours never got resolved even after submitting a ticket? If that's the case, this will be my last hurrah with razer then.
Userlevel 7
realcapone
Hi,

Here's my situation. I have redeemed my voucher code last 7/25/2020 for the razer viper ultimate w/ charging dock mouse but upon checking the item in store, it was already out of stock. Just my luck.

Almost 3 months later, now razer have it in stock but now my voucher code does not work. Well, my other voucher does (bungee v2) so it's very frustrating. I hope it won't reach my code expiry date or the items being out of stock again before razer can help me. Sad day for a gamer.

I have already submitted a ticket and also tried to get answer from a live support, not really that helpful since he/she just submitted a ticket anyway and now I have two tickets. Let me know if you need anything.

There was a planned maintenance window from last week onwards for the Silver rewards so if your item is in stock and your voucher code appears invalid you should contact support through the gold website, click on your avatar and you can submit a ticket from there. They can likely sort out your issue quickly, usual replies take 3 days but with Covid I cant guarantee that.
Already done that but yeah the reply takes more than a few days but Razer.com support has been replying to me so I'm not sure what's what. In any case, no choice but to wait. Consumer woes. lol
They replied and basically Razer's support in a nutshell.
Userlevel 7
realcapone
They replied and basically Razer's support in a nutshell.

You submitted the issue to the wrong department, they obviously cant help you. Razer hardware is different from the support team from Razer Gold. You can contact the gold support team using the gold.razer website. Click on your avatar and then submit a ticket from there. Dont call them out for your mistake. They literally even gave you the correct links to report the issue to and you still want to lay blame on them.
Check my attached files. That's from razer gold and razer support team and tip it's not from the hw department. You can choose a category from the support page just in case you didn't know but thanks anyway.
Userlevel 7
realcapone
Check my attached files. That's from razer gold and razer support team and tip it's not from the hw department. You can choose a category from the support page just in case you didn't know but thanks anyway.

If you go through support using the normal website and not through the gold.razer website you will end up with the wrong support team. You can submit a ticket through the correct method and it will be answered soon, I have had the same issue you are facing but I have always been able to resolve it by submitting a ticket through the correct website. Submitting a ticket through gold.razer website gives more information of your issue to the relevant support team so please use that over the normal support.
That's why it's always better to check first if the item is on stock before redeeming Razer Silver. I was under the impression that it should be common sense.
0V3R_K1LL
If you go through support using the normal website and not through the gold.razer website you will end up with the wrong support team. You can submit a ticket through the correct method and it will be answered soon, I have had the same issue you are facing but I have always been able to resolve it by submitting a ticket through the correct website. Submitting a ticket through gold.razer website gives more information of your issue to the relevant support team so please use that over the normal support.


Please check the attached photos. I DID submit a ticket through the gold razer website.
angelbreathe
That's why it's always better to check first if the item is on stock before redeeming Razer Silver. I was under the impression that it should be common sense.


Dude, seriously, try to back read from the beginning. There is stock now but the code does not work. If you have nothing good to say, it's perfectly fine not to post it. I was under the impression that doing the opposite is rude.
Userlevel 7
#angelbreathe was giving you a friendly advice

Last post was a month ago, but any luck?
See if there is a way to gain back the silver you have lost by talking to RAZER Gold/Silver support.

I made the same mistake like you did, I lost some razer silver for something and just moved on.
I just had to take it as an "experience that I have learned and get over it"