VPU , DONGLE DRIVER ISSUE | Razer Insider

VPU , DONGLE DRIVER ISSUE

  • 17 October 2020
  • 2 replies
  • 14 views

hey so as title states im having an issue with the dongle, ive completely cleaned my computer of all drivers related to peripherals uninstalled 5 times and reinstalled ive also not installed synapse and had it fail each time i get the yellow ! in device managers above the dongle part im fairly certain and mouse stops working via wireless, works normally when connected ive tryed about every fix i can find any one got a suggestion?, the dumb thing is ill completely remove all trace of razer (program data and registry) and HID mice restart and itll work but then at any given time itll fail again and if i try to take the product back they are just ganna say nothing wrong with it thanks in advance.

i have zero other bluetooth or wireless devices nothing using bluetooth in this room or in my house never had an issue with any other device ive owned, ive update all chipsets and my system is completely stable.
ive plugged it into my second pc twice to test once it worked once it didnt. i dont really wanna start installing razer software onto that pc as this is proving a very distateful experience

also tryed firmware update. and running with out installing synapse eventually it fails ive had one time when i just unplugged and re plugged and it worked most of the time ive been having to completely remove HiD and restart. cheers
i9 9900k @5-4.8
mpg z390 gaming edge ac
rtx 2070 super

- System


- Provider



[ Name] Microsoft-Windows-Kernel-PnP



[ Guid] {9c205a39-1250-487d-abd7-e831c6290539}



EventID 411



Version 0



Level 2



Task 0



Opcode 0



Keywords 0x4000000000000000


- TimeCreated



[ SystemTime] 2020-10-17T01:44:46.332276300Z



EventRecordID 2572



Correlation


- Execution



[ ProcessID] 4



[ ThreadID] 8672



Channel Microsoft-Windows-Kernel-PnP/Configuration



Computer DESKTOP-UB49DVE


- Security



[ UserID] S-1-5-18
- EventData


DeviceInstanceId USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001


DriverName oem3.inf


ClassGuid {745a17a0-74d3-11d0-b6fe-00a0c90f57da}


ServiceName HidUsb


LowerFilters RzDev_007a


UpperFilters


Problem 0xa


Status 0xc000001d

This topic has been closed for comments

2 Replies

Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 17/10/2020 8:25:43 AM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-UB49DVE
Description:
Device USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001 had a problem starting.

Driver Name: input.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: HidUsb
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0x80000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-17T00:25:43.439339400Z" />
<EventRecordID>2495</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="3860" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-UB49DVE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001</Data>
<Data Name="DriverName">input.inf</Data>
<Data Name="ClassGuid">{745a17a0-74d3-11d0-b6fe-00a0c90f57da}</Data>
<Data Name="ServiceName">HidUsb</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0xa</Data>
<Data Name="Status">0x80000022</Data>
</EventData>
</Event>
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 16/10/2020 9:57:01 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-UB49DVE
Description:
Device USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001 had a problem starting.

Driver Name: oem58.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: HidUsb
Lower Filters: RzDev_007a
Upper Filters:
Problem: 0xA
Problem Status: 0x80000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-16T13:57:01.501597600Z" />
<EventRecordID>2146</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="19660" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-UB49DVE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\\VID_1532&PID_007B&MI_01\\6&e4d4772&1&0001</Data>
<Data Name="DriverName">oem58.inf</Data>
<Data Name="ClassGuid">{745a17a0-74d3-11d0-b6fe-00a0c90f57da}</Data>
<Data Name="ServiceName">HidUsb</Data>
<Data Name="LowerFilters">RzDev_007a</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0xa</Data>
<Data Name="Status">0x80000022</Data>
</EventData>
</Event>