I have been trying to get my webcam to work for 4 days now. Opening the Windows 10 camera app brings up an error code "media capture event failed". In the device manager the IR camera, camera, and Windows Hello camera all are recognized. Windows Hello works for sign in, and the camera works when setting up Windows Hello as well. I have tried every setting in windows 10 including registry changes, privacy changes, and uninstalling and re-installing the cameras. 2 fresh installs of Windows 10 didn't help either. The drivers for both of the cameras in the device manager are from 2006 so maybe this is the issue? I am on BIOS 1.05 and did not happen to try the camera before updating the BIOS the week I got the laptop.