Webcam not found Razer Blade 15 (2018)

Discussion in 'Razer Support' started by bluewavesoverfuji, Jan 31, 2020.

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  1. Aviendha

    Aviendha New Member

    If you don't see it listed, means it is gone like mine. I wont even have that in Device Manager.
     
  2. WaffleTap

    WaffleTap New Member

    I have been issued with an RMA to send my laptop to Germany to be looked at.
    I currently need it for working from home, and im poretty sure ill have to pay as its outside of the one year warranty.. so im not sure its worth is.. cheaper to buy a USB webcam with built in mic.
     
    Aviendha likes this.
  3. MindRift

    MindRift New Member

    damn.. i was trying to find some ways of trying to get that back. online drivers, windows update or something. anyone has any solutions?
     
  4. I have the SAME ISSUE! What do I do? Advanced Razer 2018!
     
  5. Same here, device manager does not show up anything for cameras.
     
  6. geoPalePlumRUBY750

    geoPalePlumRUBY750 New Member

    No fix yet..
    This is really disappointing for a laptop that is this price to have such an annoying error.
    pick up your game RAZER!
    I feel completely ripped off only having had this machine for just over a year..
     
  7. Pandourz

    Pandourz New Member

    hey there! I have the same issue, what do I need to do? I can't send my laptop for repair as I need it in order to work...
     
  8. WaffleTap

    WaffleTap New Member

    Nothing seems to fix this issue, currently in the process of getting mine packaged and shipped to Germany to be looked at.. frustrating.
     
  9. Niickmen

    Niickmen New Member

    Same here, the support want me to send my unit. They claim that the camera is not plugged to the motherboard. I'm waiting for their instructions but i think i will definitely open the laptop to see if it's plugged or not !
     
  10. WaffleTap

    WaffleTap New Member

  11. WaffleTap

    WaffleTap New Member

    An update for anyone interested..

    Just got my laptop back from Germany. The screen was replaced and the camera and microphone now work perfectly. But they also kindly replaced my 144Hz screen with a 60Hz one... so i guess the fun continues!
     
  12. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! If you need real-time assistance with your Blade 15 concern, please contact our Support Team via phone or chat by clicking this link. Otherwise, you can send any mods a PM so we can gather details from your laptop, investigate, and escalate the issue to the team. I'll be locking this thread now.
     
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