What are the steps to redeem a Razer Mug Holder?

Discussion in 'Razer Gold & Silver' started by .Surf., Jun 6, 2017.

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  1. .Surf.

    .Surf. Well-Known Member

    Hi guys, soon i'll be able to get the Mug but i haven't fully understand how the system works. My country dosen't have shipping so, obviously, i'll have to send it somewhere where it can be delivered, but i read something about that you'll need to go to a Razer Store with the redeemed coupon in order to get your product. Is that right?
  2. TheCorf

    TheCorf Active Member

    Taken from their Help page on zVault "The Razer Mug Holder redemption and shipping are only available for the following regions: Singapore, Australia, New Zealand, United Kingdom, North America and Europe (excluding Russia)."
    It mentions shipping so you should not have to go to a physical Razer store to get it. What you have heard about the voucher is most likely the actual way to redeem it, you get a redemption voucher and then order it through their online Razer store :)
  3. .Surf.

    .Surf. Well-Known Member

    So it's ok then. But they have an expiration date on wich they can be redeemed right?
  4. TheCorf

    TheCorf Active Member

    Yes, if you don't have it yet, the "expiration date" is when they are sold out, but after it's redeemed you have to use it within a specified time, I don't think it says how long the specified time is in the "help" on zVault
  5. Gwcheney1130

    Gwcheney1130 Active Member

    So I just ordered mine... I went to the mug listing and clicked redeem. It took me to another page with my voucher code in a box in the middle of the screen. Right below it had instructions on how to use the code... you click the link it has listed to go to a specific page that adds a promo line to your order, you then go below that and enter the code just like any other discount code. It will then add the mug at the full price, then list the discount equal to the full price so all that is left is the tax and shipping fee. I'm in the US So it only costed around 15 bucks for tax and shipping. Should have it in my waiting hands in 3-5 business days!!!! Hope that helps :)
  6. .Surf.

    .Surf. Well-Known Member

    Oh ok then, so you just have to pay the shipping tax and wait for it to be brought at your place. This makes it easier. Thanks!

    Does any of you know how much will be the shipping fee to the UK? Or if i can see it anywhere?

    And what promotion are they talking about?

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    Last edited by a moderator: Jun 8, 2017
  7. mrsun87

    mrsun87 Active Member

    When you first sign up for zVault they give you 2000 zSilver for signing up. Once when the promotion ends, they will reduce it to 1,000.
    .Surf. likes this.
  8. PigeTheGreat

    PigeTheGreat Member

    My shipping came to £18.06
  9. .Surf.

    .Surf. Well-Known Member

    Does the price depends on something or its standard?
    Last edited: Jun 8, 2017
  10. PigeTheGreat

    PigeTheGreat Member

    I think that's standard, not sure if there are any charges for shipping if you're buying something else alongside it. I just paid for the shipping and that's what it came to!
  11. Kevinas321

    Kevinas321 Member

    I live in Norway so the shipping fee was much higher. Had to pay 53 pounds for it. A little expensive, but for the mug i had to. Dont know if i wanna use zsilver again at least if i dont use it for something more expensive like a keyboard.
    Just hope i dont have to pay extra taxes as we normally have to pay like 30% if the thing + shipping cost over 33 pounds.
  12. furianordestina

    furianordestina New Member

    I live in Brazil, here we don't have the service yet, so than i can order a Razer BlackWidow? and if i can, i'll pay for the shipping and extra taxes?
  13. .Surf.

    .Surf. Well-Known Member

    So how much zSilver you need to spend to not pay the shipping fee? Seems to me that if you're not buying anything else along your item you get to pay like 1/3 of it.
  14. furianordestina

    furianordestina New Member

    I can redeem a razer blackwidow of here in BRAZIL?we don't have de service. They can send to me? if i pay the taxes and shipping?
  15. PigeTheGreat

    PigeTheGreat Member

    For UK it's if you spend over £54, so this would be covered by most purchases from Razerstore anyway!
    .Surf. likes this.
  16. .Surf.

    .Surf. Well-Known Member

    Got it. Thanks!
  17. EzRice

    EzRice New Member

    Dude, i just redeemed my 100000 silver and the link in my email brings me to an empty cart.


    Can't find the mug in the search and adding random stuff doesn't add it even when I input the code. Feels bad man.
    Ezavoor likes this.
  18. Gwcheney1130

    Gwcheney1130 Active Member

    Maybe try resetting your browser history and try the link again... if that still doesn't work I would contact Razer Support, I'm sure they can help!!!
  19. EzRice

    EzRice New Member

    Just got this from them

    "Customer Service
    Hi there,

    Thank you for contacting us. We are working on our stock availability at the moment to ensure our Razer Mug Holders get to our fans. In the meantime, you may encounter issues adding the Razer Mug Holder to your cart.

    Please try placing the order again next week.

    Thank you for your understanding and apologies for any inconveniences caused.

    Best Regards,
    zVault Customer Support Team

    Keep your Razer ID safe. We will never ask for your password for any reason."

    Gotta keep trying i guess
    Ezavoor likes this.
  20. Royalite_no_id

    Royalite_no_id New Member

    Are you in the US?
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