Where did my colors go?

Discussion in 'Razer Support' started by General_Subject, Jun 15, 2021.

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  1. General_Subject

    General_Subject New Member

    After updating my PC yesterday, I went into Razer Synapse to enable my custom lights that were in the studio. My lights were not coming on and upon further investigation all of my colors are gone. My studio is still showing my groups and effect layers like it normally would, but deleted the selected colors. Most of those colors took a while to customize and get to where I liked them and would be very upsetting if I had to restart from scratch.
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    What is the model of your device? Please gather your Razer Synapse 3.0 logs by following the steps here. Have you tried repairing your Razer Synapse? If the issue persists, please send me a PM together with the device's serial number including, a video showing the behavior and the logs. Save the file via Google Drive or to any online drive account, then paste the link in your message. Let's continue from there
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