Why Razer Cortex blocks my Antivirus ?

Discussion in 'Razer Cortex' started by GuiraElCool, Oct 14, 2018.

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  1. GuiraElCool

    GuiraElCool New Member

    Hello to everyone, as you can see in the title I'm having problems with my antivirus when I use razer cortex on my computer.
    The problem is that when I click on impulse and then optimize now, it disables my antivirus, but when for example razer cortex tries to enable it, Windows tell me that the AV is off, and I try to do anything to enable it but the only way to enable it is reinstalling.
    Anyone know what could be the problem ?, I'm using Panda Antivirus, and I would like to have razer cortex on my computer and panda too.
    Could I tell Razer Cortex to not disable the antivirus so that I could do it manually?
    Thank you all for the help.
    Regards.
     
    pancholr likes this.
  2. Nancy8975

    Nancy8975 Well-Known Member Staff Member

    Hi GuiraElCool, sorry to hear what you encountered. We are on it.

    But we failed to reproduce this issue on our side. To further investigate, can you please help us getting some Razer Cortex logs?

    Please download the log tool from here -> unzip it -> run LogCollector.exe and fill out the information needed -> click Output and you’ll get a zipped log file on your desktop. To send it over to our developer team, please upload the zipped file to a third-party cloud service and include the download link in your post. Your information is confidential with password protection, no need to worry.

    Thank you in advance for your help.
     
    freakydoctor likes this.
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