Wide Range of Problems with Razer Kraken Ultimate

Discussion in 'Razer Support' started by _Sero_, Jul 8, 2021.

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  1. _Sero_

    _Sero_ New Member

    Hello,

    A Month ago, I bought the Razer Kraken Ultimate and Sadly I had Problems with it since. Firstly the Sound Quality. From the beginning, I have this weirdly muffled sound, and rustling noise when low volume Sounds are played. The Headset sounds like, someone in a Windtunnel is Talking on the Phone. I cant imagine, that its intentional. Second, all the Software Problems. Like where do I start, From not detecting the Device, to THX Spatial Audio not Showing up, and lastly the EQ not Working anymore. And I Strongly believe my Issues with the Device are linked to these Software Problems, because some times when I restart my PC and do a Clean Synapse Install for the 200th time, I get to know the Full 120 Dollar Headphone Experience, that lasts until I restart my PC. I Really hope someone can help me with this.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Have you check if the issue happens when connected to another computer? If you have a Windows Sonic for headphones, please disable it and check if the audio quality improves. Otherwise, send me a PM or submit a case to our Support Team. I'll be locking this thread now.
     
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