Win10 2004 update razer surround sound crackling

Discussion in 'Razer Support' started by xXRainbowXx, May 31, 2020.

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  1. xXRainbowXx

    xXRainbowXx New Member

    Hi since the new update from windows 10 (2004)
    is the sound crackling with surround on
    WienSant, IdioSY and pancholr like this.
  2. YKZAElrith

    YKZAElrith New Member

  3. xXRainbowXx

    xXRainbowXx New Member

    i have onle probs with synaps 2.0 also surround thats my sound crackling thats all
  4. YKZAElrith

    YKZAElrith New Member

    Understood. I'll un-link this post on mine. Thanks!
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Sorry to hear about your concern. By the way, does the audio quality issue happen to all ports on your computer? What Razer device that is affected? Send me a PM together with your device's serial number. Let's continue from there.
  6. GhostTrigger

    GhostTrigger New Member

    I have the same problem. After the Windows May update it goes messed up. I tried changing any other settigns on my main Realtek driver (format, enhancments off) and even reinstalling both of them with deleting registries, but nothing helped.
    I could only fix this issue with restoring the older Windows version.
  7. WienSant

    WienSant New Member

    Same problem here, I have razer surround pro installed, and after updated to windows 10 ver. 2004, my razer surround pro getting noisy and crackling, and my sound will be getting normal when I changed to realtek ( onboard audio driver )
    As long I used my PC, my razer surround pro working fine. Is there any fixed driver ? or Is there any instruction for this problem ?

    I Re-install RazerSurroundInstaller v2.0.29.2 and still face the same problem.

    Last edited: Jun 3, 2020
    juliomar likes this.
  8. Arcky14

    Arcky14 New Member

    I have the same issue with the new Windows 10 update (Windows 10 2004) and Razer Surround Pro.
    My sound is crackling when I turn on "Razer surround" option. I tried it on my 1st screen, 2nd screen and my headset but it's still the same. The only fix that I also found was to restore Windows to before the update.
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! I appreciate that you've shared your concerns on our support board. However, hijacking other user's posts are against our house rules. Feel free to send me a PM should you need additional assistance. Consider this thread locked.
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