I have been using my Basilisk V2 for roughly a year now, and suddenly it began to freeze up at random times. At first I thought the issue may have been a bad sensor but further testing proved that false. The mouse seemingly disconnected. I ended up ordering a replacement which functioned smoothly for the day I spent using it. I then ordered a Basilisk V3 which has been working amazingly for 4 days now. Just a couple hours ago, the mouse began to freeze up for over 30 seconds at a time. When this occured, all RGB reset and became random (keyboard, mouse, mousepad, headphones, etc...)
To test, I uninstalled Synapse 3 which completely fixed my issues. This is not ideal, though. Anybody have any experience with this issue and can help me remedy it?
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Userlevel 7
+1
I'd try also removing all razer drivers with this tool: https://rzr.to/Tf53xj and also use CCleaner software to cleanup your PC (and registry). After this restart PC, try to install Synapse as administrator and check behaviour.
I forgot to mention this previously, but I ended up fully reinstalling Windows to try and solve this issue. Did not change a thing.
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