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Windows Fall Creator Update

Discussion in 'Systems' started by nanias, Oct 26, 2017.

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  1. nanias

    nanias Active Member

    Hey there, I have heard some Blades are having issues with the new Windows update.
    I am holding the update until I can confirm there are no issues with it.
    Can you post your experience here about the update if you found any issues during or after the update, don't forget to say your Blade model and year and anything you have different from stock.

    91xoL, DRIFT_IT, 0V3R_K1LL and 4 others like this.
  2. izz_nadjmi

    izz_nadjmi New Member

    I'm using blade 14 2017, i had the keyboard and track pad issue. it didn't work after waking up from sleep. Sometimes only the keyboard works or both stops working. Now i reverted to previous version of win 10. Its working back to normal. Now we just wait for razer team to figure this issue out.
    Jasongreat313 and JerryKo like this.
  3. nanias

    nanias Active Member

    Thanks for the post man. Do you know if that is the only known issue? Is Razer aware of that and what is their position about the update issues?
  4. Joikansai

    Joikansai Well-Known Member VANGUARD

    Staff has already responded, be patient.
    0V3R_K1LL likes this.
  5. nanias

    nanias Active Member

    I didn't know they had responded to it, I am very patient, and per that post it has just been aknologed anyway... Also I want to know if that is the only issue people are experiencing... And if Razer knows which units may be affected so I can decide if I hold on to updating.
  6. Joikansai

    Joikansai Well-Known Member VANGUARD

    It almost to all recent units I heard. Just hold it, i feel no big difference of gaming performance wise from my MX150 ultrabook, maybe for VR things on more powerful systems it’s a big jump though.
  7. izz_nadjmi

    izz_nadjmi New Member

    No problem, i guess @Joikansai had answered your question already. Btw what blade are you using?
  8. nanias

    nanias Active Member

    My Blade is a 2014 version and an early 2017 Stealth.
    0V3R_K1LL likes this.
  9. dedreiix

    dedreiix Member

    I´m using a Razer Blade Stealth 2017 qhd version. I had the same issues and additionally my wifi was "disabled" after waking up from standby.
    Also the synapse-Software did not recognized my built-in keyboard as a compatible device.

    After rolling back it worked again.
    0V3R_K1LL likes this.
  10. nanias

    nanias Active Member

    Thanks for sharing man... So apparently there are more issues...
    dedreiix likes this.
  11. dedreiix

    dedreiix Member

    Youre welcome. :)
    I asked Razer for contacting me by email when they know that the issues are solved.
    But I dont think they will do so. They told me there will be an anouncement on the homepage (somewhere?)
  12. vetuu

    vetuu Member

    I’ve seen no issues with my Blade 1060 (Fall 2016) since updating.
    DRIFT_IT and Jasongreat313 like this.
  13. vistar

    vistar Active Member

    Are you sure? Have you put your laptop to sleep, on battery, by closing the lid? When waking, the touchpad continues working perfectly after a minute or so of use? I have the same system and had no luck, unfortunately....it seems that some are affected and others not.
    Last edited: Oct 27, 2017
  14. kaepora

    kaepora New Member

    I am a veteran software engineer and I'd like to give my two cents here on just how badly Razer is failing its customers.

    I am also having this issue since updating to the Fall Creators Update. My touchpad and keyboard both stop working just a few minutes after boot.

    I contacted Razer support, and today received a totally tone-deaf, unhelpful boilerplate response of "just wipe and reinstall the drivers", which of course fixed nothing.

    This is so disappointing on so many levels:
    1. Razer has such bad control over their own drivers, on their own systems, that they need you to download third-party software just so it's properly uninstalled.
    2. Razer support's left hand doesn't know what the right hand is doing. Advice here on the forums recognizes that this is a problem with the Fall Creators Update, while email support is still dishing out irrelevant advice.
    3. Razer clearly doesn't test even their latest hardware for compatibility with Windows 10 updates, even though all vendors are given insider builds by Microsoft, in advance, specifically in order to do this.
    Anyway, here's the text of the support response I received, so you can judge its relevance for yourself:

    Thank you for your response and I'm sorry to hear that you need to use your Razer Blade Stealth with an external mouse and keyboard.
    I would like to kindly ask you to follow the steps below in order to perform a full clean installation of Synapse.
    1. Uninstall Synapse completely using Revo Uninstaller. You can download it from the following link:

    2. Once you have downloaded it, extract the files and open the program in your bits of your Operative System. 32 bits is x86 and 64 bits is x64. Once you have opened it, please, search Razer Synapse on the list, select it and click on Uninstall button that you can find in the buttons on the top of the program window

    3. Once Synapse has been uninstalled, please, select the Advanced Scan mode and click on Scan. The program will scan your system for any leftover files, please, delete all the files and registry entries found by Selecting All

    4. Download and install the .NET Framework offline installer package, version, 4.7, that you can find following the next link and install it:

    5. Delete all the existing Razer related folders from your computer that you can find in Program Files. You can also find one Razer folder in the following path:

    6. I would like to, kindly, ask you to download the following program to delete the residual registry entries of Synapse: https://www.piriform.com/ccleaner/download/standard

    Once you have it installed, open CCleaner and click on Registry in the side menu. Click Scan for Issues, wait for it to finish and click on Fix Selected Issues. Repeat this process 3 to 5 times to completely clean the registry. Once there are no more Issues appearing on the list when you scan, please, reboot your computer

    7. Download and install the latest version of Synapse: http://www.razerzone.com/synapse/

    8. Reboot your Razer Blade once more, wait for it to finish booting up completely, open Synapse and connect any Razer product one by one.

    10. You can also try running Synapse as administrator. To do this, please, right click on Synapse shortcut and select Run as an administrator.
    Razer, to the people who aren't tone-deaf, this is a dog whistle that your quality assurance and control over your own product quality and reliability is so bad that you should simply be sticking to making keyboards, not full systems. I'll go for Dell, Lenovo or Apple next time: brand names that know what the heck they're doing.

    There's no universe in which a vendor can be excused for such a predictable, testable Windows update literally disabling all input devices on all your latest hardware.
  15. Joikansai

    Joikansai Well-Known Member VANGUARD

    I see, you’re veteran software engineer, I’m veteran costumer service;) Anyway Razer has developed a lot software and hardware personally i like their system, even yes they took MacBook design on Blade lines but they they could fit more powerful hardware on that chassis that ripped off (the concept of portable gaming ultrabook) a lot of manufacturers nowaday. And software even synapse 3 still in Beta, like Cortex paid to Play zSilver, zGold etc are great software development for gamers that would be also ripped off in the future imo. About windows update, there’s also not only Razer issues Dell has also such issues, well you’re software engineer you should know better than me.
  16. vistar

    vistar Active Member

    I have a feeling this might not be a driver issue and a firmware or bios update might be necessary, so it might take a while. So I decided to go back to 1703 until then, nothing really special that I liked in 1709 anyways.
    DRIFT_IT likes this.
  17. dedreiix

    dedreiix Member

    I see this quiet similar like @kaepora . As they should been able to test it before, or at least INFORM THE CUSTOMERS WHEN THEY RECOGNIZED THAT IT IS NOT WORKING.
    Also I received usesless tipps before they said me I should roll back to the older version of windows.

    Still I have no official mail from razer about this isses, they just sit there and let the customers run into trouble.

    This is really disapointing.
    vistar likes this.
  18. Joikansai

    Joikansai Well-Known Member VANGUARD

    Moin, do you mean officiall mail from Razer CS? Staff here is also unfortunately advised to roll it back but they did already respond to the issue at least. I’m also holding two Blade waiting for the update. I think it’s not an easy fix, maybe a Bios Update would be needed, and they have to do it carefully imo, since this issue is quite unidentifiable for specific model.
  19. dedreiix

    dedreiix Member

    Moin Moin. :)

    The point from me is: they know there is an issue but the do not inform their customers and warn them about the issues they may get.
    But this is what good customer care would be about.
  20. Joikansai

    Joikansai Well-Known Member VANGUARD

    Moin, Monnemer;) Unfortunately they (staff) announce the issue and show their attention here on this forum, don’t know exactly about CS per mail.
    If you’re facing an issue i would like to call support in Hamburg, I think there’s engineer support there and it’s free for you if you have unlimited phone contract or inside your data limit, e mail took longer to solve an issue in my experience.
    dedreiix and vistar like this.
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