Windows Hello Face - "We could not find a camera...."

Discussion in 'Razer Support' started by frontDarkBrownTangelo311, Oct 13, 2021 at 6:16 PM.

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  1. 2021 Razer Blade 15 Base keeps getting the error "We could not find a camera compatible with Windows Hello Face"

    Device manger lists the camera as a USB device.

    Any solution to get Widows Hello Face to work?

    Thank you in advance.
  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    There might be a problem with your PC's camera. To fix this issue, please follow the steps on this page. Should the issue persists, PM me your device's serial number. I can use it to verify its model and look for a way to sort this out.

    *Thread locked to curb the conversation to PMs.
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