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Windows Hello

Discussion in 'Razer Support' started by bryan.correll, Nov 18, 2019.

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  1. bryan.correll

    bryan.correll New Member

    Hello Community,

    I just received my Razer Blade 15 Mid 2019 Base model with the RTX 2060 GPU and I have a problem with the biometrics. I know that upon installation of windows, the biometrics driver should have been installed, but it wasn't. I have spent the last few hours trying to find a place to download the drivers, update them, or just do anything so I can use the Windows Hello Face. I have the PIN, so it is almost like half of the driver was installed. Everything is up to date on the laptop and I am all out of ideas. Please help if you know how to fix it.

    Thank you very much,
    Bryan C.
  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for sharing this on our Support board. Sorry to hear about your laptop's concern. Please send me a PM together with a video showing the issue. Let's continue from there.
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