Wow This Person TOTALLY Lucked Out With Razer Support

LiLmEgZ · Sep 15, 2020

https://www.reddit.com/r/razer/comments/itghhe/this_was_completely_unnecessary_and_well/

https://i.redd.it/vpe2ycjcbdn51.jpg

So lucky! I wish I had that man's luck with their Support Team for realz! I never have ever gotten very far with them mostly

I think the gods were totally with him on this one since normally this usually doesn't happen when u RMA a item and get an even BETTER version of the one you RMA'd in return from most companies

BlackFireDragon · Sep 22, 2020

I'm sorry but this is normal Read the razer warranty policy when mouse is unavalible for reasons that are in policy you can expect the voucher or new better device.

Darkraihs · Sep 23, 2020

BlackFireDragon said: ↑

I'm sorry but this is normal Read the razer warranty policy when mouse is unavalible for reasons that are in policy you can expect the voucher or new better device.
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So if I have something I wanna use warranty on something, I should wait until it’s out of stock? Jkjk I’m kidding XD

LiLmEgZ · Sep 26, 2020

BlackFireDragon said: ↑

I'm sorry but this is normal Read the razer warranty policy when mouse is unavalible for reasons that are in policy you can expect the voucher or new better device.
Click to expand...

The point is the Basilisk X HyperSpeed hasnt even been out a full year until early December buddy. I know this because I bought one on the launch day

I retired using my Basilisk X HyperSpeed mouse after my Pro Click came in on the 4th of September (I may utilize it in the future on another computer or just resell it to a friend in need of a new mouse since it still works)

BlackFireDragon · Sep 26, 2020

Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) provide online Razer Store vouchers of a value equivalent to the retail purchase price of the Product; or (c) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Razer reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an "end of life" Product model, Razer may (at its sole option) exchange the Product with a functionally equivalent substitute model from Razer's current Product range. Razer has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.

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This shold help you when you dont want to cheack the terms

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Wow This Person TOTALLY Lucked Out With Razer Support

LiLmEgZ Active Member

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