Wow, well played Razer

Discussion in 'Audio' started by DMuehlhausen, Apr 7, 2021.

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  1. DMuehlhausen

    DMuehlhausen New Member

    I've bought numerous items from Razer and for the most I've been happy. However 2 days ago my Nari Wireless head just breaks at the head band and the speaker.

    I've opened a ticket and I'm being told that it's not covered for replacement. I've had it less than 6 months with an extended warranty and they aren't going to cover the item, or refund the cost of the warranty. This such a load crap.

    https://imgur.com/gYGOPx2
    https://imgur.com/kn1uo35
    https://imgur.com/E9j6wk2

    How is this not covered!!
     
    pancholr likes this.
  2. -Mr.Nobody-

    -Mr.Nobody- Active Member

    do you have razer protection for your Nari ?
     
  3. DMuehlhausen

    DMuehlhausen New Member

    Yes actually. I almost never buy those extra warranties.. For some reason I did on this one. Still being told so far it's not covered.
     
  4. Exotic_Seal

    Exotic_Seal New Member

    If you have it covered they are legally obliged to fix/replace it, maybe check your cover as it might not be covering that type of problem.
     
  5. DMuehlhausen

    DMuehlhausen New Member

    I've been told it's excluded from the warranty. Which is a major issue. How do yo not cover you physical casing of a product for at least a year.

    They were never dropped or thrown or stepped on. Simply taken on and off my head and after about 8 months just cracked into 2 pieces. I can't think of another company I've ever dealt with that is that cheap on their warranty. Bascially any other hardware company I've dealt with the second I show them a broken piece like that in less than a year I'd have a replacement in the mail.
     
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @DMuehlhausen Physical issues to this extent are typically denied and tagged as damage due to wear and tear or customer-induced. This is defined as an exclusion in our Limited Warranty Policy, as highlighted in the photo below. With all that said, do send me your ticket number so I can check if we have the option to submit an appeal.

    upload_2021-4-14_0-20-58.png

    *Thread locked to curb the conversation to PMs.
     
    FiszPL likes this.
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