Wrong image of Base Station V2 showing in Synapse | Razer Insider

Wrong image of Base Station V2 showing in Synapse

  • 19 March 2021
  • 3 replies
  • 7 views
R
I purchased and registered a Base Station v2 Chroma Quartz.a couple of months ago...
On the Razer website all my products are listed (Lancehead Quartz , Kraken Quartz) and have the correct images (ie quartz versions of the products I own)

In the Razer Synapse software , my Lancehead Quartz shows correctly (ie pink) , but my Base Station V2 Quartz shows as a Base Station V2 in black.

Should it show as the Pink Quartz version in Chroma like it does on my registered product page on your website?
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3 Replies

Sye_The-Vie
Rank
Userlevel 7
Interesting, maybe this is something the RAZER Support can raise to Synapse development team

@Razer.Caziel
@Razer.Speedcr0ss
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
R
Hope so - I did create a support case about 2.5 months ago , but have not had a response as yet.

Hardly a serious issue i know, but i just find it odd
Razer.Caziel
Userlevel 7
This could either be a visual bug, or the model has not been updated yet. Do send me your case number and a screenshot of how the device appears on Synapse 3. I'll take it from there.

@Sye_The-Vie Thanks for the tag! 👊

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