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2336 Threads
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jiwoo_82Insider Mini
asked in Mice and Surfaces
DeathAdder V3 Pro The center scroll is broken

Since I'm using a translator, there may be some parts that are a little vague. I apologize in advance and ask. The wheel of the new mouse is broken, so I'm requesting for aftersales service as it drags on the other side or doesn't stop. I'd like to know the remaining period of the free repair, but if I know it by serial number, where should I contact again?

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urbanTealup790Insider Mini
asked in Mice and Surfaces
Dav2 pro Mouse does not turn on

So I was just playing with my friends on a MacBook just then, and a few minutes later,the mice just fully stopped. I tried to switch it off, but it kept glowing pink. It didn’t connect to Bluetooth nor the 2.4. So I left it on my desk for about 8 hours and it was as still glowing pink. Is there anything I could do to reset the mouse? I also I don’t have razer synapse installed and I’ve tried the profile button. Now the pink light turned off and I can’t manage to turn it back on no matter what button(s) I press, please help.

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Razer.sushi.boi
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urbanTealup790Insider Mini
asked in Mice and Surfaces
My Deathadder V2 Pro Stopped

So I was just playing with my friends on a MacBook just then, and a few minutes later,the mice just fully stopped. I tried to switch it off, but it kept glowing pink. It didn’t connect to Bluetooth nor the 2.4. So I left it on my desk for about 8 hours and it was as still glowing pink. Is there anything I could do to reset the mouse? I Also I don’t have razer synapse installed and I’ve tried the profile button, and it didn’t do anything, please help me fix it.

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Razer.sushi.boi
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pulsespaceship508Insider Mini
posted in Mice and Surfaces
Razer Basilisk Ultimate not detect and not work

Hi everyone,I have a Razer Basilisk Ultimate wireless mouse, and after running the official firmware update using the updater tool, my mouse not detect. after click on left right and scroll botton enters bootloader mode and update but after update i hear the unplug sound and app says connect mouse with cable. The device version field in the updater remains blank during the update process.Details: The mouse works neither wirelessly nor wired after the update. The red LED under the mouse is solidly on. I've tested the mouse on multiple computers and with different cables; the issue persists. Windows is fully updated, and drivers have been reinstalled. When connected, the mouse is not detected in Device Manager or anywhere else. The updater tool shows the mouse in bootloader mode but cannot complete a successful update. I’ve tried: Using the official updater tool multiple times. Entering bootloader mode manually with button combinations. Disconnecting and reinstalling driver

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soloJaspertruck296Insider Mini
asked in Mice and Surfaces
default mouse skates need replacin on VIPER V3 PRO

Is there a way to get these specific skates replaced as they have worn and i want the same performance 

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quickCornLARIMAR326Insider Mini
asked in Mice and Surfaces
Naga v2 hyperspeed not working on mac m3 pro, first time and last time buying razer

ok I didn't know this brand, I need a muntifunctional mice, and the box said is compatible with Mac and ok, haha, it didn't even connect via blueetooth , whaaaaaat a garbage, returning this asap

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DarkLavasoloplane232
DarkLavasoloplane232Insider Mini
asked in Mice and Surfaces
Razer Viper Ultimate Dock Replacment

I live in the Philippines with almost zero proper warranty support. I ordered a Razer Viper Ultimate for my wife, through Amazon last March 15. 3 months later, the dock decides to crap out. I mean, it lights up, synapse recognizes it, but it doesnt do the one thing I need it to do, which is charge the mouse. I know for sure its the dock because connectung the mouse directly charges it. Using my own razer dock charges my wife's mouse. So the charging mechanism on my wife's dock is broken.  How can I go about getting the dock replaced as I assume it should still be within warranty? I've tried through the Razer help pages and I'm stuck at verifying the s/n.  The dock s/n is 63244U09602155. Thanks for any help.

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Razer.Ten
waltamelon
waltamelonInsider Mini
asked in Mice and Surfaces
Mouse wheel broken already

Is it normal for the Naga pro wireless mouse wheel to break in a year? I stuck with it as it wasn't so bad but now it's been 2 years and it's completely unusable. Ready to change mice at this point whole scrolling down it always jumps up randomly so annoying.Is this common with all Razer mice to have such a poor scroll wheel? Need a new mouse don't know if I will consider Razer again if this Is very common 

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waltamelon
blu3moon
blu3moonInsider Mini
asked in Mice and Surfaces
Basilisk V3 Pro Dongle Not Working After Firmware Update

Title. I got the firmware update and afterwards, my wireless dongle is completely bricked (windows won’t even recognize it anymore). I purchased a new dongle and my mouse won’t connect to it. There are no support articles that can help me.  The mouse is only two years old, this kind of stuff should not be happening. If it can’t be resolved, I will no longer be purchasing Razer products.

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blu3moon
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yydpkmInsider Mini
asked in Mice and Surfaces
My Viper v2 pro dongle suddenly not working

Hey,I got this around 2022. Pretty nice overall but the scroll start to having backward issue around 1 year later and now the dongle just stop working?The dongle replacement is event out of stock now.Could you please advice what should I do now? I don’t really need an additional wired mouse tbh.Thanks in advance! 

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Razer.Ten
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ZisperInsider Mini
asked in Mice and Surfaces
Pro Click V2 Vertical Edition - Left Hand

Are there any plans to release a left handed version of the Pro Click V2 Vertical? I’d buy it immediately. Currently using a Logitech lift left handed.

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H4nt3Z
H4nt3ZInsider Mini
asked in Mice and Surfaces
Virus on my Mouse

Hello, Recently i had a virus on my pc, and i restarted it on 0. I have the question if it is possible that the virus is infected on my mouse, because the last time i connected it on my pc after a restart it doesn’t download the Razer Synapse automatically, and the first time i connected the mouse on my pc it automatically download it. If there is a reason of it can be the mouse infected or other devices, i want to know how i can detect it and how i can solve it.Thank you a lot,Sergio

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H4nt3Z
LockerA
LockerAInsider Mini
asked in Mice and Surfaces
Troubleshoot: DeathAdder V2 x

Hi everyone.Does anyone have the same issue with the DeathAdder V2 X? It lags everywhere when I use it. Sometimes, when I use it with the dongle (2.4 GHz), the mouse doesn’t correctly register my actions — it can click, scroll, or even press the wheel button on its own when I move it.When I connect it via Bluetooth, everything works fine.I’ve already changed the batteries and reinstalled all the drivers. I think the problem started after the last firmware update. When I installed new components for Razer Synapse, it prompted me to update the firmware.I found the same issue on Reddit, but I didn’t find a solution:https://www.reddit.com/r/razer/comments/174r9px/problems_with_my_razer_da_v2_x_hyperspeed/When I try to reinstall the firmware, I can’t do it.It either gets stuck on an infinite loading screen or shows a “something went wrong” error.I bought my mouse 3 years ago. From what I can see, this issue started for many people about 2 years ago.I haven’t reinstalled any firmware during

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LockerA
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byteRoseEbonyportal603Insider Mini
asked in Mice and Surfaces
razer basilik V3

is the razer basilik v3 going to be a supported device on razer synapse 4 (the mac version of synapse)

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sleekEucalyptusbox882Insider Mini
asked in Mice and Surfaces
Razer Wireless Charging Puck Availability

I’ve been looking to purchase a wireless charging puck for my new Basilisk Pro v3 but no site seems to have any availability. Is there any official word when the puck will be available again?

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RuneGeurts
RuneGeurtsInsider Mini
asked in Mice and Surfaces
Naga x keeps disconnecting

While trying to play a game, my Razer Naga X mouse kept disconnecting repeatedly. I’ve tested every USB port on my PC, but the issue persists. I find it unacceptable that a product like this is experiencing such problems.

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RuneGeurts
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directvalleyRoseTaupe106Insider Mini
asked in Mice and Surfaces
HyperSpeed x DeathAdder V2 scroll wheel not working

Hey guys, my deathadder v2 was working super cleary untill today. Suddenly scroll wheel stopped working. The scroll function and the click thing doesnt work anymore.

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KsaskInsider Mini
asked in Mice and Surfaces
Deathadder v3 pro sensor issues on surfaces

For some reason my mouse cant track well on most mouse pads, It literally tracks better on my bedsheet. My cursor stutters really badly on most parts of my mousepads its unbearable. How can I fix this? https://streamable.com/9itivp video showing me using my mouse on my mousepad then using it on my desk

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Speedminer0
Speedminer0Insider
asked in Mice and Surfaces
good budget gaming mice for travel

i was planning on getting a seccondary mouse to my razer viper 8khz for travel purpouses and was looking for a cheap mouse (around 10-20 bucks) that still preformed good. I am eyeing up the deathadder essential, but if anyone has any suggestions or ideas that would be great. By the way i am right handed.

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FiszPL
Vanguard
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classicMantispark395Insider Mini
asked in Mice and Surfaces
Razer Basilik V3 + MAC

Hello. This is a topic that’s been touched on earlier  as well, but with the Razer synapse for mac out, I’ve been trying to connect my basilisk v3 mouse, but the software seems to not recognize it at all. Have tried the typical debugging, restarting the PC/software, reinstalling the software, reconnecting the mouse I need to be able to remap my mouse buttons to use this mouse for my work, which is only avaiable via synapse. Anyone have any suggestions? Or should I consider returning this mouse since it seems like I’m not the target audience for this :/

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yriloInsider Mini
asked in Mice and Surfaces
Basilisk V3 - can I prevent bricking by NOT installing Synapse?

I was considering this mouse but I see that a lot of users has the problems, like so: At the end, I figured out that the root of the problem is the wheel button. But, more importantly, I saw that most of users reported problems AFTER updating Synapse and the firmware.So, my question is: maybe problems will not happen if I do NOT install Synapse at all? Or maybe I can install it but not update firmware?Really the only thing I want to change is to enable “smart-reel” and that is it. I would save changes on-board and delete Synapse.Would this “solution” work?

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autoJETFireEngineRed736
autoJETFireEngineRed736Insider Mini
asked in Mice and Surfaces
macro on xbox

If I make a macro on my computer  can I use that macro on my Xbox with the Razer Basilisk V3 or any other mouses

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autoJETFireEngineRed736
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coolDarkOrchidbay933Insider Mini
posted in Mice and Surfaces
The sensor is not working

The Razer Deathsdder V2 PRO mouse sensor is not working. I've already plugged the wires into different USB cells and rebooted the computer and drivers, but nothing. Although when I plug the wire into the adapter so that it is seamless, it works, but not directly through the wire, what should I do?

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Razer.sushi.boi
zayunaka
zayunakaInsider Mini
asked in Mice and Surfaces
Specific mouse functions on razer mice

Hello, TL;DRWhy is there a limit to setting ‘Repeat Scroll Left’ and ‘Repeat Scroll Right’ on certain mouse actions?Will there be an update on razer synapse 4 that would allow this behavior in the future? If not, why? If so, when? I used to use a razer basilisk v3 pro for everything, and set custom settings on the scroll up and scroll down when using hypershift.The hyper shift button was mapped to the sensitivity clutch button on the basilisk, and the custom settings done on scroll up was  ‘Repeat Scroll Left’ and on scroll down it was set as ‘Repeat Scroll Right’. I liked setting the mouse this way because I didn’t prefer using the til left and right of the scroll wheel, and liked actually scrolling and seeing the scroll on screen.Also, the reason I did not use the ‘Scroll Left’ and ‘Scroll Right’ functions were because they need synapse to be running in the background in order for them to work.(‘Scroll Left’ and ‘Repeat Scroll Left’ are two different functions on the software)Later,

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zayunaka
FIL903
FIL903Insider
asked in Mice and Surfaces
Razer HyperFlux V2 Wireless Charging System no RGB?

The new Razer HyperFlux V2 Wireless Charging System from looking at pics and system specs has no bottom Chroma RGB…...just why have Razer left this off?  its a no from me just because of this missing feature!

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Lucyfer1236

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