Mice and Surfaces

All mice will have at least three buttons: left, right and middle; beyond that I need two on the left, two on the right and two on the top, for a total of 9. The last mouse to have this was the Lancehead, but that’s discontinued. Why is there not a single currently-manufactured Razer mouse that has this symmetrical 9-button profile?There is no upgrade path for Lachesis → Taipan → Lancehead users. Are there plans to fix this?

Hi, my Razer Viper’s scrollwhell is skipping so i want to replace the encoder, can someone please tell me the encoder height? The model number is  RZ01-0255 thnx

I’m using an Apple Mac laptop to play my Favorite game that I’ve been playing for years but  My favorite razer Mouse does not have the software support for Apple Mac so I’m kind of crippled or limited for what I can do and I really just need support for my mouse for my Apple Mac.  gaming on Apple isn’t that bad. I just need support for my mouse on an Apple Mac so I can have all the features. My favorite mouse that i use is a RAZER Naga v2 HyperSpeed. I just really need this to happen.

when i scroll wheel up or down my scroll stops or dosen t work how do i fix it when i reset builds in fn with scroll wheel it stops

Hi, I've just bought Orochi V2 and got issue with cursor not moving at all, while buttons are working. I tried to troubleshoot it in a lot of ways: reinstalling, updating drivers, changing batteries, surface, reinstalling razer synapse, cleaning glass below sensor. Any idea can i do with this? EDIT: tried both usb receiver and bluetooth mode.

Hi Everyone,I need a fix for my Razer Viper Mini which I bought an year ago which was working all good but suddenly 2/3 days ago started connecting and disconnecting by itself and now It is not working at all nor showing up in device manager. I tried uninstalling and reinstalling device driver, Razer Synapse. Also unplugging and re-plugging it in PC and restarting and stuff. Nothing is working for me.Please let me know on anything useful on this issueThanks!

Hi, I’m new to Razer and I had just bought the Basilisk V3 Pro 35K White Edition. I’m wondering what the latest firmware version is? Mine is currently at version 1.0.4.0. I tried downloading the firmware updater for the Basilisk V3 Pro (non-35K) nut it doesn’t seem to work with my mouse. Appreciate your assistance regarding this. Thank you in advance,

I’ve been using my Orochi mouse for awhile, about as long as I’ve had my laptop, and the dongle randomly started disconnecting before it finally stopped working. When it’s plugged in, my laptop keeps giving the disconnect and reconnect alert with no luck on a connection but when switching to bluetooth, the mouse is able to connect and work fine. I tested the dongle on my wife’s laptop and there was still no connection as well as cleaned out my own ports with normal usbs connecting as normal so I’ve been able to narrow the problem down to an issue with the dongle’s receiver.

Hello, I would like to buy a razer pro click, but it is already old and not even in stock + it doesn't even have USB C. Do you know if razer is planning a successor to this super mouse? :)

I have been using the Basilisk Ultimate for more than three years and I admit that it is a very good mouse and I love using it, but since 2023 I have this problem when using it: the mouse will suddenly disconnect and after 1-2 minutes it will reconnect to my computer, or it will not connect( This is manifested by the chroma light effect on the mouse suddenly going out, and the mouse cannot control the computer's cursor ), I need to turn the mouse back on or off or reseat the 2.4G receiver, and sometimes I can see the mouse displayed in the driver in synapse, but I can't control the mouse through synapse (at this time, synapse shows that the mouse battery is 0%). This happens almost every day, I've played a lot of games, I'm sure it's not a problem caused by the game program, and even the link breaks in daily use, I'm sure it has something to do with the latest driver of the mouse or synapse3, I hope to fix this problem sooner

I have a problem with my razer viper 8k scroll wheel. When i scroll down or upp it goes in the other direction in one stage of the scroll wheel and then it goes the right direction again. It happens everytime i scroll. I already try switching computer, reinstall the device in device manager and try updating the firmware but nothing worked.If someone know how to fix this pls comment because it's really annoying when it does that everytime.

My mouse stops working entirely after about 1-3 minutes of not moving. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. But after I disconnect it from my Bluetooth and reconnect it, it works. Is there a fix for this or am I left with the annoyance of having to essentially reset the mouse every time I stop using the mouse? Also, I ordered it on Amazon and inspected it, after noticing that I had not received the Bluetooth dongle I returned and got a replacement. To which also didn't have a Bluetooth dongle inside so I believed I didn't need it. Is the dongle required and is this the root of my issue entirely?

The mouse had no issues playing CS:GO 4 hours ago. This problem arose some time after I entered Blender. After a little fiddling with the mouse it went back to normal. But now it's completely broken. Whenever I move the mouse it goes to the left corner. Can you help me on how to fix it?

After 5 years of intense use, the left click of my mamba elite is not working correctly. So i know its an old mouse but in terms of style i love it (more than Cobra). my Q is, should i buy again for 70€ or Cobra (40€)?I see Cobra has new technologies of Razer, and i dont if its worth.Thank you and greetings!

I bought one off another website for slightly cheaper but the bottom part is different from what i saw in videos of the mouse. I’m from asia though so I’m not sure if they have different batches for different countries. Mine looks like this. It works with the razer synapse beta tho but doesn’t work with synapse 3.

Hi there, I purchased this mouse on April 3 and now it looks dead - no RGB, no light on the bottom, no visibility in Razer Synapse. I tried to enable pairing mode, but it doesn’t work as well. I bought this specific mouse to replace my other Deathadder v2 pro purchased like 25 months ago (very thoughtful of the mouse to wait for 24 month until the warranty is gone) got dead one of the side buttons.Serial number: PM2115H15902418 Is there anything I can do to bright it to the world of living? Generally, it’s definitely my last Razer device, because I already have a drawer full of Razer Dead Adders™.

I have a Razer Deathadder V2 and It was working completely fine a few days ago but now it lights up but doesn’t move the cursor for some reason. I restarted my computer, updated everything but still it isn’t working. My Viper Mini was working completely fine too but somehow it got burnt when it was plugged into one of my other laptops. Someone please help me out.

Razer Cobra Pro cannot be found in the Bluetooth settings.When I turn on Bluetooth mode on the mouse, Windows prompts me to connect the Razer Cobra Pro.However, it still does not connect to my PC or laptop (both running Windows). 

The mouse disconnects when I lift it from the surface which makes any game unplayable, and the wheel does not work correctly. It hasn't even been used for 8 months, I have seen several similar issues without a specific solution, does anyone know what can be done?

For the Razer Basilisk V3 Pro, what's the difference between Bluetooth, USB dongle connection, and the Mouse Dock Pro in terms of latency and battery life? Razer seems to suggest the mouse can reach around 90 hours at optimal battery usage before needing a recharge, but I can barely get above a day or two (~20 hours on average). I recently had to replace my daily driver through customer support due to connection issues, but the new mouse appears to also have the same battery life, which begs me to believe maybe I just have it configured wrong or this is expected behaviour?

Hi,I’m trying to update the firmware of my Razer hyperspeed v2 x hyperspeed mice but I can’t find it among the driver list on razer’s website. Is there no firmware update yet ?Thanks for reading.

Hello. So after a lot of back and forth with support who have no idea about their hardware and can't communicate with the people responsible for creating drivers, I managed to fix the problem that plagued Basilisk v3.The problem, the same as many of you experienced after updates, literally from one day to the next.First of all, I would like to point out that I no longer have a warranty, which is why I was ignored right away. The only thing they told me was to reinstall synapse, connect the mouse and restart... the problem was that the mouse couldn't even connect because it was in free spin mode, which caused a strange system of connection breaks, but no one in the support blockhead understood that.How did I fix it? After opening the mouse, I didn't know what was wrong, I unplugged the scroll and checked if it worked. It worked flawlessly, just like before all those strange updates that brought it to where it was. After a few days I came across a post here:https://insider.razer.com/mice