Mice and Surfaces

I done did try everything such as: uninstall-reinstall driver blow under the wheel with my own mouth (without disassembling the mouse) cleaning the mouse (under NOT inside) sensor try on different pc and laptops DIRECTLY connected to PC’s motherboardBut hey, the problem persist and still goin strong.one scroll on the wheel took me either up or down RANDOMLY, there’s no in-between.the mouse wheel button is also malfunctioning slowly overtime, for example i use mouse wheel button when using gadget on rainbowsix X, but when i press it, i switch to secondary weapon instead.I try reaching/DM/PM the moderator (Aero) but no response for 24 hours, idk where to go or ask anymore.isnt razer supposed to be good quality product?Bought the mouse in Jan 24thRazer Basilisk v3 x HyperspeedHELP

I have issue regarding to my recently purchased replacement dongle for basilisk v3 x hyperspeed. I just bought it online from razer official website and receive it yesterday. when ever I try to pair it with the software ( razer usb hyperspeed dongle utility). I followed the on screen instruction but the result is always the same. pairing failed.

Anyone else still have this beauty?I do, and it still works perfectly just like it did back in 2016! 

Hi, This is my very first time purchasing and using a Razer product. I was trying to replace my old mouse, (4.46 in x 2.62 in x 1.4 in, 62g). I bought a basilisk as it was the smallest mouse on display at the local computer store, but found it was still too large for my hand. I use a fingertip grip mousing style, and my hands are 3” wide and 6.5” long. I’ve found the only mouse that Razer makes that works for my hands in the Basilisk mobile. I went to the computer store and exchanged the mouse I had bought for the mobile version. Anyways, the big Basilisk mouse supported three side mouse buttons, but the little one only supports two and this really annoying AI prompt thing that I can only remap to one of the other buttons on the mouse. I discovered this while streaming and now my friends won’t stop making fun of me for it. Anyways, how do I disable the AI MASTER button and get Mouse Button 3 back? I would like more than four buttons on my $90 gaming mouse. Thank you, Starless(Also the

Hello, i recently bought a razer deathadder essential RZ01-03850 but it seems to have a bad scroll wheel and i couldnt find this model anywhere when i was searching and it does not get detected by the synapse app thing so was it a fake?

Hello, when will basilisk v3 x hyperspeed be supported on mac?

Hello, I’m interested in the Viper Mini Signature Edition and wanna try getting one during the next drop. I noticed however there’s no “buy” option on the Canadian website whereas there is one on the American website (shows “Notify me” button). When it’s time to purchase, should I be on the Canadian or American website? Thanks

My mouse RAZER BASILISK V3 PRO is unable to CYCLE UP PROFILE on mouse board memory by the PROFILE button at the bottom of the mouse. But it can still be switched through Razer synapse v4.0.86.The confusing thing is that I can use PROFILE button normally by binding it to other functions (such as increasing volume or scroll mode toggle). So I confirm that the PROFILE button works normally.So I bind the CYCLE UP PROFILE to other buttons (such as the left or right mouse button), it will not work either.If I use the USB cable to connect the computer instead of 2.4 GHz mode, this problem will not occur.

Bonjour, j'ai acheter il y'a quelque mois la Viper Ultimate. Tout fonctionne très bien mais les poignées latéral se sont abîmé avec le temp et je souhaite les changer. Est-ce que quelqu'un a rencontrer le même problème et à une solution s'il vous plaît ? Merci d'avance !

I have the Basilisk V3 Pro 35k and Dock Pro using Synapse 4 (windows 11 PC). At the moment in Synapse I can only see 1 device, the dock. In the settings for the dock you can see that the mouse is connected to the dock. This means I can’t access any setting on the mouse. Do others with tis combination have the same issue?

Asking this because my Viper V3 Pro, while otherwise fully functional, developed double clicking on the middle click at the scroll wheel. Considering it is used much less often, having this problem within 1 year of use is surprising.With the new DAV4Pro, I wonder if it has been upgraded to have optical switch there as well. The scrolling part is optical as advertized, but there was no mention for the scroll wheel clicking mechanism.

Hi there! So my Viper 8 kHz has some button/scroll issues and I’m looking for a replacement.Thing is I’m interested in using it at the max polling rate and it better be 8000 Hz.My grip type is the palm one so I’m sensible to the size of a mouse being as close to my current one’s as possible.And my question is - what’s the max polling rate achievable with Viper V2 Pro and Viper V3 Pro when connected through the wire (USB)? And also - what is it when connected through the dongle the mouse is shipped with (I don’t want to buy an additional one)?Thanks, have a nice weekend.

So I bought this mouse like almost 3 years ago and barely use it, because of the job, I didn’t had the time to play something on my computer and suddenly for 2-3 weeks, the mouse started to lose battery in like 1h or something, when I bought it the battery lasts for almost 1 week and a half and that’s something.  Also the rubber on the sides started to peel off, looks like a cheap product to me, I know I don’t have warranty anymore for this mouse but the problems with this rubber started like after 2 months of barely usage of it. Can you give me some advice or what can I do with these 2 problems?

I just bought the razer deathadder v2 x hyperspeed and whenever i connect it by the dongle, it wont let me connect with wifi :( can anyone help me with this issue ?

I’ve had this Razer Basilisk V3 mouse for almost 4 years now and have never had any issues until now. At first, it would just scroll up and down when I would lift it slightly off the mouse pad, but now it completely disconnects when raised off the surface. This only started recently when I got back from vacation after having my PC off for a week, not sure if that has anything to do with it. Is there any fix for this?

I've had my Razer Viper V3 Pro for about 4 weeks now. I’ve spent some time adjusting the settings and noticed that there's an option for curves, which affects the mouse’s speed and responsiveness. After some successful testing, I decided I no longer wanted to use the curve setting and tried to turn it off. Unfortunately, the curve still seems to be active—my mouse behaves strangely when aiming.Deleting the setting or reinstalling the software hasn’t helped. I even tried downgrading the mouse firmware, but that didn’t work either. I also tried performing a factory reset through the app, which seemed to work, but the curve remains active. Disabling it in the software does nothing—it seems like it's still saved on the mouse somehow.It feels like some kind of "ghost curve"—that’s the only way I can describe it. For example, it's like setting the DPI to 1600 in the app, but in-game it still feels like 400 DPI. I need urgent help with this, as I was really looking forward to using this mouse

My mouse uses a wireless receiver (this model doesn't support wired connections). After updating both international and domestic firmware versions, the issue persists. Device details: ，SN:PM2144H14237287 Model: Basilisk X Hyperspeed (RC30-03150100-0000)Add as many details as possible, by providing details you’ll make it easier for others to reply

Before the new Synapse software, the mouse scroll button worked fine. After installing the new Synapse software, I pressed the scroll button and the connection kept dropping and never recovered. How can ı fix this?

After the installation of Synapse 4 my DeathAdder V2 X HyperSpeed cursor stopped working. Being it has been working without any issue with Synapse 3 for years, and stopped working exactly after updating to Synapse 4, I would say it’s not something related to the mice itself.I updated the driver just in case, but this did not solve the issue.I surfed the net and found out there have been several cases of mice malfunctioning after synapse 4 installation, therefore there could be some common root involved.Any insight by the support team would be greatly appreciated.  

So a few months ago my razer viper ultimate stopped working with the dongle or with the wireless usb port.Now it only works with the cable on it.Thats exactly why i bought this mouse so i dont have a cable with the mouse but i guess the mouse had other plans.Could anyone help me or know how to fix this issue?Thanks,

Does anyone know how to fix this?  When charging or even sometimes when wireless. I have the num pad on the side bound to Num Pad buttons. But in-games it always inputs as normal Number Row keys. Which makes it completely unusable.  Tried resetting/removing profiles. Removing drivers, etc. Nothing seems to fix it. I can only sometimes fix it in wireless mode if I turn the mouse off and on again. 

My mouse was a gift from a friend. Last year, it would disconnect intermittently, but I could fix it by taking the batteries out and putting them back in. Today, while I was gaming, it suddenly disconnected completely. Nothing works now—I tried cleaning the battery compartment and reinserted the batteries multiple times.Can I get a replacement or repair? I've used several of your products, but they've all had issues like faulty mouse switches and sensor failures.

I’ve always used a wired Deathadder V2 to play FPS (mainly Apex) games with absolutely no issues. Recently switched to a Naga Pro V2 because the extra buttons come in hand for crouch spamming, holstering, shields, etc. ever since switching using the 2.4hz wireless connection I get occasional in-game stuttering and it’s annoying the life out of me! Any advice would be greatly appreciated. 

I'm a long-time Basilisk user with large hands who loves the shape and thumb rest, but the V3 Pro is way too heavy for competitive FPS. I’d love to see a Basilisk V4 Pro that keeps the ergonomic design but uses the new tech from the DeathAdder V4 Pro—like the 45K sensor, Gen-4 optical switches, and lighter build. Strip the RGB, drop the weight under 80g, and it could be a serious esports contender.

 2.4 GHz Razer Dongle Shows Connected, But Mouse Won't Connect (White Light Blinking)Hello Razer Support,I’m experiencing an issue with my Razer DeathAdder V3 Pro and its 2.4 GHz wireless dongle. The dongle appears to be connected properly (it shows up in Device Manager without any errors), but the mouse won't connect to it. The mouse is stuck blinking a white light and isn’t responding. Here is some additional context and the steps I’ve already taken to troubleshoot the issue: System Information: Windows: Freshly installed, clean system. Razer Synapse: Latest version installed. Dongle: New 2.4 GHz wireless dongle. Issue Details: The dongle is recognized by the computer, and there are no issues in Device Manager. The mouse light is blinking white, indicating that it’s not paired or connected to the dongle. Mouse stopped connecting to the dongle even though the dongle is working fine. Mouse History: The mouse started disconnecting intermittently when it