Mice and Surfaces

Hi there, I purchased this mouse on April 3 and now it looks dead - no RGB, no light on the bottom, no visibility in Razer Synapse. I tried to enable pairing mode, but it doesn’t work as well. I bought this specific mouse to replace my other Deathadder v2 pro purchased like 25 months ago (very thoughtful of the mouse to wait for 24 month until the warranty is gone) got dead one of the side buttons.Serial number: PM2115H15902418 Is there anything I can do to bright it to the world of living? Generally, it’s definitely my last Razer device, because I already have a drawer full of Razer Dead Adders™.

Why has Razer removed any ability to have ambidextrous mice for left handed people? I can understand why they don’t build specific left handed editions if the sales aren’t there. but if you are going to make something ambidextrous like the cobra or the viper. is it so hard to add an extra 2 button on the right side of the mouse? I have every product of Razer and the fact that they are excluding left handed people and now i need to go get an LG or Corsair is pissing me off. I wanted thing to match and keep it in the family. in the past, the support by razer has been fantastic - this is making me want to sell all of my products and go away from Razer. I have their leviathan v2, kiyo v2 pro, Seiren V2 pro, Huntsman V2, and my mouse, lancehead te which is dying.  they have a wireless naga mouse for right hand people with 3 different places - which would be perfect for me with a left hand, but of course they only give me an old version. If they don’t start at least catering to left handed p

After 5 years of intense use, the left click of my mamba elite is not working correctly. So i know its an old mouse but in terms of style i love it (more than Cobra). my Q is, should i buy again for 70€ or Cobra (40€)?I see Cobra has new technologies of Razer, and i dont if its worth.Thank you and greetings!

I don’t know why this started happening, but my dongle just keeps disconnecting and reconnecting when I plug it in. I’ve tried to use other USB ports, but the same issue still happens.When I plug it in, a continuous disconnection sound happens within a 0.5 - 1 second frame. If there are any fixes or suggestions on what to do, I would greatly appreciate it!!

I have been using the Basilisk Ultimate for more than three years and I admit that it is a very good mouse and I love using it, but since 2023 I have this problem when using it: the mouse will suddenly disconnect and after 1-2 minutes it will reconnect to my computer, or it will not connect( This is manifested by the chroma light effect on the mouse suddenly going out, and the mouse cannot control the computer's cursor ), I need to turn the mouse back on or off or reseat the 2.4G receiver, and sometimes I can see the mouse displayed in the driver in synapse, but I can't control the mouse through synapse (at this time, synapse shows that the mouse battery is 0%). This happens almost every day, I've played a lot of games, I'm sure it's not a problem caused by the game program, and even the link breaks in daily use, I'm sure it has something to do with the latest driver of the mouse or synapse3, I hope to fix this problem sooner

I have a 2-month-old Razer Viper V3 Pro that I’ve used multiple times with both a wired connection and a wireless dongle. However, this week, when connected via cable, my computer no longer recognizes the mouse, although it works fine with the wireless dongle. I’ve also tried connecting it to another device, and I’m experiencing the same issue. May I ask for opinions or help with this issue?

The mouse disconnects when I lift it from the surface which makes any game unplayable, and the wheel does not work correctly. It hasn't even been used for 8 months, I have seen several similar issues without a specific solution, does anyone know what can be done?

My mouse stops working entirely after about 1-3 minutes of not moving. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. But after I disconnect it from my Bluetooth and reconnect it, it works. Is there a fix for this or am I left with the annoyance of having to essentially reset the mouse every time I stop using the mouse? Also, I ordered it on Amazon and inspected it, after noticing that I had not received the Bluetooth dongle I returned and got a replacement. To which also didn't have a Bluetooth dongle inside so I believed I didn't need it. Is the dongle required and is this the root of my issue entirely?

Hello. So after a lot of back and forth with support who have no idea about their hardware and can't communicate with the people responsible for creating drivers, I managed to fix the problem that plagued Basilisk v3.The problem, the same as many of you experienced after updates, literally from one day to the next.First of all, I would like to point out that I no longer have a warranty, which is why I was ignored right away. The only thing they told me was to reinstall synapse, connect the mouse and restart... the problem was that the mouse couldn't even connect because it was in free spin mode, which caused a strange system of connection breaks, but no one in the support blockhead understood that.How did I fix it? After opening the mouse, I didn't know what was wrong, I unplugged the scroll and checked if it worked. It worked flawlessly, just like before all those strange updates that brought it to where it was. After a few days I came across a post here:https://insider.razer.com/mice

I bought one off another website for slightly cheaper but the bottom part is different from what i saw in videos of the mouse. I’m from asia though so I’m not sure if they have different batches for different countries. Mine looks like this. It works with the razer synapse beta tho but doesn’t work with synapse 3.

Is there any way to rebind some of the sensitivity buttons to be mouse buttons? (ex. Sensitivity Clutch → Mouse 6, creating a new mouse button that can be bound) I’ve looked pretty much everywhere on Synapse and I can’t find anything that would let me do that. Is there something that I’m missing or is this just not possible?

For the Razer Basilisk V3 Pro, what's the difference between Bluetooth, USB dongle connection, and the Mouse Dock Pro in terms of latency and battery life? Razer seems to suggest the mouse can reach around 90 hours at optimal battery usage before needing a recharge, but I can barely get above a day or two (~20 hours on average). I recently had to replace my daily driver through customer support due to connection issues, but the new mouse appears to also have the same battery life, which begs me to believe maybe I just have it configured wrong or this is expected behaviour?

This is hugely disappointing. I just received my Basilisk V3 and was shocked to find out that the lighting profiles don't save to the onboard memory. Please make this possible via firmware update as it's the only reason I would want or need to use the profiles. I find it hard to believe this isn't standard functionality.

It’s only been 6 months since I got this mouse but out of nowhere it suddenly stops responding in either of the two modes (2.4GHz and Bluetooth).  To say it isn’t working at all isn’t exactly accurate as the mouse will still allow some button inputs to be registered if I spam click them (like once every 3 seconds of spam clicking) although after a while it simply stops responding and my laptop considers the mouse as no longer connected. An additional note, the cursor seems to slowly be moving to the top left corner of the screen, seems to be something the mouse is causing as I noticed the issue being replicated when I had the mouse connected onto a different laptop. Some quick googling allowed me to find some potential solutions involving firmware updates. I’ve tried the two firmware updates (one for the Bluetooth and the other for the dongle) and both encounter similar issues stopping them from completing being that the updates can’t proceed due to the mouse not getting detected.  As

Does anyone know how to fix this?  When charging or even sometimes when wireless. I have the num pad on the side bound to Num Pad buttons. But in-games it always inputs as normal Number Row keys. Which makes it completely unusable.  Tried resetting/removing profiles. Removing drivers, etc. Nothing seems to fix it. I can only sometimes fix it in wireless mode if I turn the mouse off and on again. 

I have a Razer Deathadder V2 and It was working completely fine a few days ago but now it lights up but doesn’t move the cursor for some reason. I restarted my computer, updated everything but still it isn’t working. My Viper Mini was working completely fine too but somehow it got burnt when it was plugged into one of my other laptops. Someone please help me out.

Razer Abyssus 1800 USB (RZ01-0036) absolutely stop working after firmware update (1.01), not even by windows it is being recognized, it was totally unusable any solution?

it doesnt want to work please help

I’ve had this mouse (Deathadder V2 Pro) for a couple of years, and I’ve never encountered any problems whatsoever—I absolutely loved the product.However, recently, I’ve been experiencing some wireless connectivity issues with my PC. Whether using the USB dongle or Bluetooth, the mouse sometimes randomly connects and disconnects in a loop. On the other hand, the wired connection has always worked flawlessly.Until yesterday, the mouse was functioning perfectly. But last night, after leaving it on, I found that it wasn’t showing any signs of life this morning.I attempted to connect it via cable to multiple USB ports on different computers, using various cables, but it remained unresponsive. Neither the Bluetooth nor the USB options on the mouse wake it up, and it won’t connect to any of my devices. It’s completely silent—quite a contrast from how well it worked just the day before.I’m at a loss trying to understand the issue. While I suspect it might be software-related, I can’t even acce

Hi, one of the corners on the slider has detached itself slightly which is super annoying to use since its rubbing the mat.I’ve tried googling for replacement sliders for my Razer Naga Left Handed but haven’t found any official sources. All I found is one seller on ebay and aliexpress, which doesn’t feel good.Is razer not providing replacement sliders for this mouse? Do I have to buy a new mice?!

My hand is not so big and for better control, i d love to have shorter mouse (in length) - 10-11 inches. Current VIPER 8k is 12.8. So i wanted to know if there will be such mouse in production in near future? Or do you have any other suggestions?

In my observation, gaming mic usually labels themselves had the capability to reach high DPI performance. A few years ago, I used only the very basic performance mic which only has left and right-click. I changed to my first gaming mouse only since last year and did a lot of research since then. I tried various DPI setting to try to understand the difference. Turns out, I found that it will be a horrible experience when you choose over 4000+ DPI. It is hard to understand the logic of the mouse manufactory always pursue their gaming mic had the capability to reach such high DPI. You can't even control the arrow mouse cursor. Also, I would like a do small sample size research of what DPI are you guys currently use? If more explanation could provide will be much appreciated.

Hello all,  I have used the Orochi 2015 version for a long time but it fails me at the moment.  I tried the v2 version but it is completely different. Can someone point me to a worthy replacement ? (does not have to be Razer)The size and shape combination was just perfect for me.I want to avoid having to buy another expensive mouse and be dissapointed, i have the orochi v2 and also the Ouroboros but not satisfied with both.thnx in advance

I’ve had the mouse for almost a year now, and I have been experiencing this problem where whenever I lift the mouse of the pad it immediately disconnects.I have tried to use the support in the discord (Saiso) and didn’t manage to solve it, What I did notice is that this issue only appears to be on my pc, I have checked if it could be related to power management settings in the usb root hub but it doesn’t seem to be the problem.I have the latest firmware and the latest synapse version, I do not use a usb hub (connected to the usb 3.0 in my motherboard).