Mice and Surfaces

Mat detected but not lighting up. Tried everything I’ve found online, uninstalled, installed some driver, reinstalled… nothing. Anyone found a way? Windows 10, and if it’s to update to 11, kindly point to the linux fix

Hello i bought this mouse but i have weird issues with games like Valorant or CS, doing specific motions like looking left and right the mouse is acting weird freezing for couple seconds, dongle in USB 3.0 port its even worse, in 2.0 motherboard its better but i still have those issues especially in Counter Strike. First it was also on desktop like mouse would lag and all, I updated the firmware for both dongle and the mouse, it fixed desktop stutters but not in game.  I have tried other things,  like disabling fullscreen optimization made it better in valorant nothing seems to completely fix it. One thing i did not try yet is to use USB adapter and keep dongle close to mouse. I also have on my desk wifi router, tried movong it below desk more on right but it doesnt seem to change anything

Is it possible to get a replacement dongle for the original Pro Click? If so, how do you pair it?

I recently re-found my beloved Razer Viper Ultimate (RC30-030501) that was lost during a house renovation.Unfortunately, the receiver dongle is missing 😭 This is entirely my own fault, but I haven’t been able to find out what the proper replacement would be.Some say that a 1:1 replacement is need as  the Viper Ultimate dongles are unique.Others state that the HyperPolling wireless dongle could work, essentially pairing with a “generic” Razer receiver.So I’m at a loss and don’t know how to proceed.I would really appreciate any help or guidance, since this is was a gift from a now deceased relative and I’d love to keep using it (I know it sounds silly, but it has sentimental value)Thanks in advance for your kind response!

I have the molex connector from the motherboard of an orichi v2, broken and desoldered. Where can I find that piece and what is its name?

Hi folks,I want to make it so one of the side buttons is used to return "1" when I first press the button, then "2" when I press it a second time, "3" when pressed a third time, etc (ie cycling through potions 1-4 in an arpg for example).I was hoping the "Cycle" functionality would help me do this, but it's always greyed out (ie even when I have keystrokes in the macro) - see below. I can't update the firmware of my RZ01-0523, but it's pretty new (6 months) so I doubt that's the problem.Any help greatly appreciated, thank you!  

My Razer Viper V3 Pro takes several days to charge and runs out of battery very quickly, while my previous Razer Viper V2 Pro took about an hour to charge and lasted for a week.

My dongle is faulty for my Razer Vyper Ultimate and I can't find a decent replacement and the one that might work on the Razer store is sold out. Is there a way to get another one?

writing again since one of razer supports just ignoring me i cant configure my razer hyperpolling wireless dongle for my razer hyperspeed v3 when i enter synapse to configure i only see 1 second of settings and then straight grey screen i already updated dongle and mouse and updated synapse ane reinstalled it and used diffrent usb cabels and plugged in pc. Since of my country i didnt bought dongle on official site and on cardbox i only have pm thing no sn

Bought this mouse 6 days ago. Used it pretty light these 6 days and when I was trying to charge the mouse by connection the mouse with the cable to the pc, the mouse is no longer recognizable to the computer. Tried connecting with my mac, other pc and even my friend’s computer and it all didn’t work.Dongle does show connections and the cable does connect the dongle to the computer, but just the mouse itself is no longer recognizable. I updated my windows to the latest and I waited an hour before plugging the mouse back to the computer. Don’t know if this is a known issue but I can find similar forums with similar topics but non has a solution to the problem.Someone Please help.

My Razer mouse seems to have an issue. Its polling rate doesn’t appear to reach the specified frequency. Why am I only getting about 350 Hz on Scroll Test? Is something wrong? Can anyone explain what might be causing this?

If you brought back the Left Nagas in 2026, you would make bank.  You would not even have to create a new mouse evither, just re-release the existing model.  Maybe, tweak it to modern firmware/software standards, but just create a new batch.  Hell, I’d buy at least 2 of them.  I own both versions you’ve came out with and was one of many who signed the petition for the 2020 release.  Being only able to use my left hand for my passionate gaming, it made things 100x easierhave programmable side buttons. With Left Handed Gaming Mice niche being as barren as it is today, you would be the only source of the old school product.  The community of left handed gamers would flock to Razer. 

The wheel of my mouse “Razer Naga X” fails to work properly.whenever I scroll down, the page jumps UP .. frustrating as hell. I’ve tried to clean/blow out the wheel a couple of times but it comes back very fast.Any way to fix this or should replace? My purchase was ‘only’ made in may 2024.  Thanks!Best regardsBrian

 Gigantus V2 vs Gigantus V2 Pro: does the original Gigantus V2 also have a low X–Y variance of up to 5%? and which of the new Gigantus V2 Pro variants feels closest to the original Gigantus V2 in terms of speed and firmness?

Hi everyone,I want to share my experience with Razer’s RMA process in India (handled by ACRO RMA), as it has been very disappointing.I submitted my Razer DeathAdder V3 Pro (8K Hz capable esports mouse) under warranty.Here’s what happened:• Offered downgraded mice (1K Hz) instead of equivalent replacement• Asked me to pay ₹10K–₹12K extra for similar high-end models• Initially said 2–3 months wait, later revised to around 1 month wait (still without proper confirmation or guarantee)• Offered only invoice value refund (~₹3K) while current market value is ₹4.5K+This puts me in a situation where I must either:Accept a downgrade Pay extra Wait for a long and uncertain period Or take a financial lossAs per consumer rights, replacement should be equivalent or better, not a downgrade or loss for the customer.I have escalated this to Razer officially.👉 Suggestion for Indian buyers:Please be aware of the RMA process and support experience before purchasing. This has not been a fair or smooth exp

Hello,I am using a DeathAdder Essential mouse. I am trying to create a macro for myself for CS2, but the macro does not work properly when the game is launched (alt+tab). While on the desktop, my macro key works perfectly fine, but when I return to the game, it doesn't trigger the response I set.  I started getting this error after the Synapse 4 update; there wasn't any such problem in Synapse 3.

i was playing games and my mouse was connected to the dongle, it kept freezing and turning off. i gave up and connected it to usb and for awhile that worked, but then windows gave me a message that read “usb device not recognized” does anyone have a fix? now its not working at all and i dont know how to fix it

Are the Pro Click and Pro Click Mini the ONLY two that have the functionality to pair with and switch between multiple devices?Sorry for the typo in the subject :)

I’m reposting this question because the person who was helping me and closed my thread seems to have stopped responding :(  My 2 year old toddler removed the side hypershift button and it is now lost. Is there some way I can get a replacement for this?

I did a scroll wheel encoder upgrade yesterday and got a TTC gold encoder and soldered that in to my deathadder. The scroll wheel works fine and is very tactile and chunky. I like that.But I've got a new issue now. It doesn't work wireless anymore. When I plug in the usb cable it pulses red and the moment I unplug the USB cable, it dies. So I opened it back up and unplugged and replugged the battery wire and the led wire and that seemed to fix it. I was able to play games wireless for a few hours last night and even today for at least an hour. But then suddenly it just stopped working wireless again. And it's back to pulsing red. I tried the unplugging and replugging the battery wire and led ribbon cable again and it made no difference.What should I do now?

I just bought a mouse yesterday and noticed a feature that if you press the left mouse button closer to the end or in the front-left part of it, the rear right end lifts. Do I understand correctly that this is a lever effect in action and there is no breakdown?

I am experiencing a squeaking noise from the scroll wheel on my Razer DeathAdder V4 Pro (green version). This is already my third replacement, and the same issue keeps happening. It’s becoming very stressful.Even a cheap mouse at my workplace that costs less than $5 does not make this kind of noise. I also own a Razer DeathAdder V3 HyperSpeed, and its scroll wheel works perfectly without any issues. That makes this situation even more frustrating.I purchased this product from overseas while living in Korea, and I feel very disappointed. I would really appreciate it if you could check this issue and provide a proper solution.

I lost my Atheris USB Dongle & can’t find any OEM Atheris dongles for sale. I’m hoping you may have some. 

I have been using my Razer Ouroboros mouse for over 10 years now any no matter how often I tried to replace it with a new one I just couldn’t. I love this mouse and now sadly after all these years the mouse wheel button does not work any more. Has anyone maybe a solution to this problem or a comparable alternative product?

Hi, today I got a problem with my Razer Viper Ultimate Wireless Receiver, right now I can’t connect to the mouse anymore without wired cable. Since there is no bluetooth built in, I need a replacement for the Receiver ASAP.Right now I'm in Indonesia, and my local Razer Reseller couldn’t even help me for ordering me the Razer Receiver.Could anyone help me or anyone in Razer Support Team could help me? I would appreciate it alot.Sincerely,Thank you.