Mice and Surfaces

My razer viper v2 pro receiver stop works out of no where I have another receiver for deathadder v2 x from a friend and I try razer software pairing utility and it's refuse to Pair keep telling me there is a error any help or way 

Уважаемая команда поддержки Razer,Мой донгл сломался, не знаю почему, но у него сломался, этот донгл из Mouse Razer, Cyberpunk Editions, и я не могу егокупить, потому что я русский и не могу его найти. Я хочу купить её новой.

I’ve already blown air into the mouse, then when that didn’t help, I disassembled it and cleaned the contacts with a Q-tip. The latter helped for a few weeks, but now I’m back to the scroll jumping by pages or scrolling the wrong way. It’s obviously out of warranty.Do the contacts wear out? Or can I replace the wheel itself? I can’t imagine the wheel is unique to the leftie mouse. I adore this mouse and don’t want to replace it. I’d rather fix it and keep it out of the landifll.

I’ve had this mouse for probably almost a year, and a couple months ago it started eating through batteries. I have to replace them every week or two. The only advice I can find on this is to try updating the firmware and reinstalling drivers. Which makes sense. Except Razer doesn’t seem to have software for it at all. The firmware page lists Basilisk V3 Hyperspeed, and Basilisk X Hyperspeed, but neither of those works. Because I don’t have a mouse called either of those names. I have a V3 X, not a V3 or an X. It’s clearly not the same thing, or one of those updaters should have worked. I did see there’s a thread about this problem from a year ago, but Razer staff seems to have completely ignored it, so let’s try again. A lot of us would like an answer. 

I am using a new mouse basilik v3 pro 35K , and a mouse dock pro, all connected to desktop PC.freq the mouse is not rekonized by windows and refuses to work, i dissconnect the dock and connect it and sometims this helps, on other ocasions i need to reset the mouse and need to pair it with dock, this is also an pain because it wil not find or pair with it….Sometims after restart win11 the mouse wont work at all…. , synapse dont show mouse in screen…I cant seem to find firmware version on mouse? and update screens on site are not for desktop and mouse dock so how do i update firmware if i have this config.For the prize off this trio (mouse basilik v3 pro, dock and Blackwidow board i had hoped for better piece of software but is a nightmaremouse is working know after 3 restarts and multiple connect /disconnect of dock ? 

A couple of weeks ago, I got a DeathAdder Essential mouse; just wanted a mouse to be able to navigate better. Problem is, after some time, I started to notice random stutters that were never present before getting the mouse. I play RL (Rocket League), stutters. Youtube? Stutters. Work? Stutters. Its like as if anytime I do anything with my mouse, my pc starts to stutter. It is making me mad. What could it be? Please do help!!! (P.S: The mouse is new and I made sure to have everything set up correctly. Also, as mentioned, my pc was running perfectly smooth in RL, Youtube, and in other things such as work/homework. These random stutters happen every 10~11 seconds. Again, this all started happening after getting the mouse and plugging it in!)

My Razer Ultimate mouse wireless dongle has malfunctioned. It continuously disconnects. I have tried it in multiple different USB ports and on two PCs and it has the same issue. Links for replacement dongles lead to dead 404 pages and I have seen other threads on these forums where users haveposted about this same issue, so I am hoping that by posting a mod will reach out about finding a replacement. Please can you help me find a replacement dongle? Thanks.

Hi, RazerFirst, I want to apologize if my English is not that good. I'm using this platform to ask if u guys are selling mouse feet stock. I'm currently using the Razer Deathadder V3 Hyperspeed, and I'm really enjoying it, but for a long time, using stock feet, it's worn so badly. I tried many kinds of feet I can find on shopping online websites, but I feel uncomfortable using them. So, if there's any chance you guys are selling your feet stock?P/s: I’m living in Vietnam, and the most famous website for shopping online is Shopee. They have almost everything on it, but sadly, it doesn't have stock feet for DAv3 hyperspeed.

I have a Mamba Tournament Edition, but will be needing a new mouse for my Gaming PC.  Which mouse has the same feel?  Maybe a little larger but I enjoy the feeling in my hand when using.

My Orochi V2 suddenly stopped working. At first, I thought it is the battery issue, but after replacing it, the mouse still shows no battery indicator LED when powered on. I also tried a firmware update, but when it reached the step of connecting the mouse to BT, the process failed because the pairing indicator on the mouse was not blinking. Is there anything else I can try to fix it, or is it completely dead? Thank you.

I’m installing this mouse on a laptop that was re-imaged and all my programs wiped. Downloaded and installed Synapse 2.0. It recognizes the mouse but I am stuck with click buttons that match the right-handed version. I am able to toggle between the left- and right-handed modes, but the control never follows.I don’t see a “save” button to force the left-handed mode into the mouse. Exporting the profile only creates a save file for a folder.What am I missing?  

I have a Cobra from about 1.5 years ago, though it has a problem with the scrollwheel (it goes up and down randomly when trying to scroll). If I blow really hard it fixes the issue temporarily.I used to use from another brand that starts with L that had frequent issues with double clicking from main and side buttons, so I switched to Razer because of optical switches (I live in a humid place with a decent amount of dust, so I’m prone to getting this kind of issues a few months after I start using a mouse). But I got this problem with the scrollwheel.Does Razer have any Mice without the scrollwheel issue? Or am I destined to blow into the scrollwheel every now and then.

I have a Razer Naga Epic model number Rc30-005101 which sadly there is no firmware available on Razer website for mice older than 2018. My mouse has major drift and I would like to see if getting the latest firmware would make a difference. I recently upgraded to windows 11 so all my drivers are gone from my original machine. Thanks!

I have been having a problem where my mouse isn’t entering pairing mode even if I hold the side button and dpi-up to

So I have the Razer Gigantus V2 and I accidentally spilled a drink on it. How do I clean it?

So, on the app it says that you can customize youre own thirdparty mouse pad but than there aint that option, does someone know why? or is it just a developer error?

Hey there, I have a Razer Viper Ultimate RC30-030501 that has served me well for the last couple of years. Yesterday night, out of absolutely nowhere, the USB Dongle started malfunctioning tremendously and constantly acting as though it was being plugged in and removed repeatedly. The same issue occurred on another port, after uninstalling and reinstalling the drivers, and now is happening on another device entirely. Is it possible to source a replacement USB Dongle? The mouse seems to be just fine as it still works adequately if it’s plugged in; having said that, this does defeat the point of having a wireless mouse. There was no trauma/damage to the Dongle, it was plugged in and working fine just prior and wasn’t subject to any stress or force whatsoever. Would love to hear if anyone has any solutions - thanks!

Hey so im kinda in a bit of a pickle. i was working on the razer deathadder v4 and i might have ounctured the battery and i need a replacement. i contacted the support just today but are there any ways i can find a replacement battery. i was looking into other used mouses where i can snatch the battery from and was thinking about the razer viper ultimate but the just didnt match according to my research.

Hey EveryoneIv tried out multiple MMO Mouses recently trying to find the best one for me and unfortunately I cant just seem to get it feeling just right and I wanted to discuss the only thing that caused me to return a Naga Pro… Twice because I even went back for round 2 to try again.Its the the ring finger rest o.O - I work construction and nothing is better than sometimes just degenning hard after work sometimes but that damn finger rest causes my last 2 fingers to ache as i usually claw them around the mouse side. Spoken to a few others Ive played with who have tried mmo mice in the past and they had similar annoyances leading them away to other options or having 20 shift/ctrl/alt modifiers and delving out of the MMO realm im finding alot of games dont even allow shift modifier keybinds so an MMO mouse would really fill that void.I’m not sure if this will ever get to the right people but the nagas pro buttons felt the best and the changeable sides were great for customisation for th

Model no. RZ01-0233I purchased a Basilisk (V1) sometime around late 2019 and used it (loved it) up until about 4 months ago when the right click started having trouble registering clicks. Sometimes it would double click and sometimes it wouldn't click. I tried replacing it but I just can't get used to another mouse and want to attempt to revive my old Basilisk. I'm a little attached to the mouse and I really don't see myself (happily) using a different one in the future. I can't find any Basilisk V1's to buy online and I can't find what switches I should buy to repair it with (assuming the issue is bad switches). In addition, some may suggest resetting firmware using the firmware posted on Razer's website as a solution to problems such as this; razer does not have the firmware reinstall for the Basilisk V1 posted on their website so I have no way of doing this. I may try reinstalling drivers and taking it apart for deep cleaning. These are iffy solutions that may not yield any result,

My Razer Viper V3 pro isn’t charging. I just purchased it 2 days ago. Razer is firmware is up to date. I’m using the wire. It’s been charging for over an hour now and it hasn’t moved from 0%.

Hey I just found my old Razer Mamba mouse. I loved it back in the day and I’m wanting to use it again but I don’t have the cord. It’s next to impossible to find one online so I was hoping someone can point me in the right direction on using this mouse again 

About 10 months ago, I purchased a razer viper v2 pro and a month later I started noticing problems with scrolling the mouse wheel. Before that, I had a razer cobra and I changed it because of the same problem in the hope that this would not happen again, but it did not happen. is it possible to fix it yourself, or is it better to contact repair specialists?P.S. As I understand it, the problem is that my mouse's encoder is dirty, and various cleaning methods have not helped (such as blowing compressed air or quickly scrolling the wheel).

The scroll wheel on this mouse is extremely loud and distracting. I know this isn’t normal because I own two of the same model, and the other has a relatively silent scroll wheel. I’ve already tried cleaning it with compressed air, but that didn’t help.Has anyone run into this before or have tips on how to fix it?

I have a Razer Viper 2 Pro.It was a gift from a friend and is still in good condition, no scratches, and still sealed.But why won't it connect to the receiver/dongle?I tried connecting it directly to the mouse with the cable, and it worked fine, but the dongle didn't respond.Is there a way to fix this?