Razer viper v4 pro dongle not working

The mouse works perfectly, but the dongle does not. Sometime I walk away from pc for a few minutes (around 10 minutes), and then  when I come back, the dongle LEDs are turned off, I tried to move mouse to activate the dongle but it clearly doesn’t work, but somehow when I click the mouse buttons, the LED that indicates “connection quality” blinks, the other two LEDs still don’t work. So every time  this happens, I need to unplug and re-plug the dongle to make it work, which is annoy since this is a $160 mouse. Is this dongle defect?

I tried some other methods in other threads, like connecting the dongle to motherboard directly, it doesn’t work.