Mice and Surfaces

Hello, I am using the razer Basilisk v3 x hyperspeed and it recently started to not track user input anymore. Instead whenever I connect the mouse, the cursor is slowly moving down. So far I have tried:Restart of PC a different Usb Port a new battery a different Computer different Operating System (MacOS) Reset of the mouse Reinstalling synapseSince I am running out of options on how to fix it on my own I wanted to ask for some help. 

Hello,I have an issue with my Razer Naga V2 Pro.When I rotate the mouse wheel in one direction, the scroll wheel resistance changes on its own, even though I have set it to a fixed value in the settings. If I selected a fixed resistance, why does the scroll wheel tension keep changing by itself?Please provide a solution and an explanation as soon as possible. If your response is simply going to be that this is a known issue and that I have to live with it, then I will return the mouse.I expect a proper fix or a clear explanation of why this is happening.Thank you.

Is it normal that, upon receiving my V4 Pro and opening it for the first time, I found the mouse slightly out of the mold where it is supposed to be perfectly seated? Also, when removing the protective film from the bottom of the mouse, I noticed a slight spiral-shaped scratch on one of the skates. It is worth noting that I didn't find any fingerprints or signs of use on the mouse itself, but receiving it in that condition really confused me. Should I request a return? I bought this mouse from Amazon USA, though the box was sealed with the proper plastic wrap on the sides.

Is there any info on if we’ll be seeing the V3/Pro this year?

Mouse: Razer Basilisk V3 Pro 35KIssue: Bluetooth stopped appearing on Windows and phone, despite working wired and via HyperSpeedSymptoms: Slow blue breathing light, profile button would not enter pairing modeWhat fixed it:Held:Left clickRight clickScroll wheel clickAll three side buttonsProfile buttonMouse entered Bluetooth pairing mode and became discoverable again. The usual left/right/middle click reset method reported for other Razer mice did not work; this combination did.(I speculate this mouse is just handsy-r lol) It's worth noting this happened after installing Synapse 4 and updating firmware and troubleshooting, Bluetooth became stuck and this method recovered it. Hope this helps, peace.   

I use a Raza Naga X (RZ01-0359) and  error came up saying “CRP disabled” and the mouse was not detected at all by the laptop & the RGB lights were off.  The problem occurred when I launched Razer Synapse.Is there a solution for this?

Hello Razer Support Team,I am contacting you regarding an issue with my Razer V2 Pro White mouse that I purchased in December 2024 from Amazon.The scroll wheel is not working properly. While scrolling down, the mouse sometimes registers an unexpected scroll in the opposite direction and moves up. This happens frequently and affects my normal use, especially during gaming and everyday computer tasks.I purchased two Razer V2 Pro White mice, and unfortunately both devices have the same issue. This makes me believe that it may be related to the model or a possible manufacturing issue.I live in Tunisia, and returning the products to Amazon is very difficult for me. I would appreciate your assistance with a warranty solution or any troubleshooting steps you recommend. Please let me know if a repair, replacement, or another solution is available.Product information:    ●    Model: Razer V2 Pro White    ●    Purchase date: December 2024    ●    Place of purchase: Amazon    ●    Country: Tunisi

Broken piece shown in image (i’m not sure what you’d even call it), is it possible to get this replaced at all or are my options to potentially steal one from another deathadder v2 or to try and glue this back together?

Hi everyone,I own my old Razer mamba hyperflux but mouse stoped working (switches broke (pcb broke too)) and i wanted to used Razer Cobra with my old hyperflux,Is this combo going to work?And does anyone have any “lifehack” to make new cloth side on it? Thanks everyoneZoidy

I have a Razer Naga Pro Model RZ01-0342 but this guide might work for other Razer Naga models or other razer mice using the same scroll wheel encoder. Like every razer product I’ve owned a switch or sensor goes bad within a few months of warranty expiration. I have replaced D-Pad switches on my Tartarus’ (I have 3) over 40 times. Let me know if you have this issue because I found better switches for these. Anyways the scroll wheel on my Naga Pro started jumping around. I followed every tutorial, using compressed air etc. I took it apart and cleaned the optical sensor, still jumping. It seems this uses both an optical sensor and a physical encoder attached to the axis of the wheel. Looking down on the mouse this attached to the right side. This is likely what you need to replace. I was able to find one on Aliexpress for under $4 including shipping. This link might expire but here is what I used TTC Mouse Wheel Encoder For Razer Naga 2014 Hex V2 Mamba 5G Epic Chroma With Wire Mouse Wheel

 My Razer Viper Mini's clicks and RGB lighting are working fine, but the mouse cursor won't move. I looked into it and found that some users experience an issue where the cursor snaps to the edge of the screen—I'm having the exact same problem. I’ve already tried cleaning the sensor and reinstalling the drivers; is there anything else I can do?

I’ve been researching Razer mice for the past few days because I’m looking to upgrade my current setup. I want a mouse that performs well for both gaming and everyday productivity, but with so many models available, it’s been difficult to decide which one offers the best overall value.After reading reviews on RTINGS, PC Gamer, and Tom’s Hardware, I’ve narrowed my options down to these two popular choices:Razer Viper V4 Pro Wireless Esports Gaming Mousehttps://www.amazon.com/Razer-Viper-Wireless-Esports-Gaming/dp/B0GMLBSSTD?th=1&linkCode=ll2&tag=german0478-20&linkId=30a8a5a95a8bd1ed7cbe8faa4089abe5&language=en_US&ref_=as_li_ss_tlRazer Viper V3 Pro Wireless Esports Gaming Mousehttps://www.amazon.com/Razer-Viper-Wireless-Esports-Gaming/dp/B0CW25XR5S?th=1&linkCode=ll2&tag=german0478-20&linkId=57c59fc1b3aed6e725a59dbcae8be342&language=en_US&ref_=as_li_ss_tl However, I’m still unsure which one would be the better fit. I’m looking for a mouse that is co

windows11 update KB5094126 breaks my mouse Razer Deathadder V3. Have uninnstalled the update and immediatley works again. stopped auto updates for a few weeks to see if issue would be solved, but after it installed again, again the mouse stopped working and again I uninstalled said update. Anyone having the same issue?

Hello everyone, i saw the collaboration between Razer and Wuthering Waves(Denia) and i wonder if could we changes to another Resonator? I want to buy a mouse for my setup 

Bonjour,Je vous contacte car je possède une Razer Ouroboros depuis sa sortie. Cela fait de nombreuses années que je l'utilise, et malgré le temps, elle reste de loin la meilleure souris que j'ai jamais eue.Aujourd'hui, ma souris commence à montrer des signes de fatigue et j'ai cherché partout pour en acheter une neuve, sans succès.Je me permets donc de vous poser une simple question : vous reste-t-il, par hasard, un exemplaire neuf de la Razer Ouroboros en stock, ou une possibilité d'en acheter une directement auprès de Razer ?Je tiens à préciser que je ne recherche pas un modèle de remplacement ou une souris plus récente. Je souhaite uniquement retrouver une Razer Ouroboros, car aucun autre modèle ne me convient.Je vous remercie sincèrement pour le temps que vous accorderez à ma demande et j'espère qu'il existe encore une possibilité.Cordialement,

Hello,Since yesterday, the connection for the USB dongle on my Razer Viper Ultimate RZ01-03050100-R3G1 has been dropping repeatedly.I’ve tested it on several different PCs, always with the same result.The connection is occasionally interrupted and then restored, regardless of whether the dongle is plugged directly into the USB port or into the dock.When I connect the mouse directly with the USB cable, it works perfectly.Is it possible to replace the dongle?Thank you very much for your help.

Hello Razer,I am writing to request assistance with obtaining a replacement wireless dongle for my Razer Viper V3 Pro. Unfortunately, my original dongle is no longer usable, and I understand that this specific model requires a dedicated receiver that cannot be replaced by the standard retail HyperPolling Dongle.Could you please let me know how I can purchase an official replacement dongle directly from you, or if this can be handled as a replacement service?Thank you for your help, and I look forward to your reply.

Hello,CS 2 profile switch resets to default after searching for new game.I setuped a new profile for 8000 hz polling rate, extra for cs 2 to limit battery drain.I also tested the profile switch behavior with using a cable instead of the hyper polling dongle. Same effect.Reinstalling Synapse 4, deleting all app data files and doing the same does not work too. I assume profile switching for CS 2 is not working at all.Best regards