[CORTEX] Cortex 10 PC Beta | Razer Insider

[CORTEX] Cortex 10 PC Beta

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D
The FPS overlay doesn't seem to be there when I play Genshin Impact, yet it used to work with the old Cortex.
However I do know that it works for some other games, including Slay The Spire, so I'm confident that the bug isn't a major issue.
I would also be grateful if you consider adding Genshin Impact to the Booster Prime section.
A
DarkCeruleantoolsfast637
The FPS overlay doesn't seem to be there when I play Genshin Impact, yet it used to work with the old Cortex.
However I do know that it works for some other games, including Slay The Spire, so I'm confident that the bug isn't a major issue.
I would also be grateful if you consider adding Genshin Impact to the Booster Prime section.

Hey there!

Thank you very much for sharing your issue with us here. I'm Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.

Here could you please reboot your PC and play Genshin Impact again to see whether your FPS overlay shows up?

Regarding your suggestion of supporting Genshin Impact on Razer Cortex BOOSTER PRIME, we will consider it.

Please feel free to let us know if you need further assistance.

Michelle
G
add CSGO in booster prime pls
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guidegreatAuburn536
add CSGO in booster prime pls

Thank you very much for your suggestion. We will consider it.

Michelle
G
I wish cortex doesnt slow my pc this time..
Haerumatsu
Framerate counter is all over the place.
I believe this is a new bug caused by the new cortex as on non-beta version there were never a such issue. It always shows way high FPS (like 189 FPS when it's actually 72 FPS). I'm comparing it with steam's FPS counter and it's clearly wrong. When it gets choppy and drops to like 45 FPS and counter will say 144 FPS. Oterwise nice update, hope it can be fixed easily. Good luck!
D
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your issue with us here. I'm Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.

Here could you please reboot your PC and play Genshin Impact again to see whether your FPS overlay shows up?

Regarding your suggestion of supporting Genshin Impact on Razer Cortex BOOSTER PRIME, we will consider it.

Please feel free to let us know if you need further assistance.

Michelle

I restarted my PC as requested, however the FPS overlay doesn't show up, despite triggering the hotkey to turn the overlay on and off.
A
Haerumatsu
Framerate counter is all over the place.
I believe this is a new bug caused by the new cortex as on non-beta version there were never a such issue. It always shows way high FPS (like 189 FPS when it's actually 72 FPS). I'm comparing it with steam's FPS counter and it's clearly wrong. When it gets choppy and drops to like 45 FPS and counter will say 144 FPS. Oterwise nice update, hope it can be fixed easily. Good luck!

Hey there!

Thank you for taking part in our beta program. Here could you please let us know which beta version you installed on your PC?

We have resolved this issue in the latest update of the Razer Cortex V10.0.214.0. To check it, please click the 'SETTINGS' icon at the right top of your Razer Cortex, then, go to the 'ABOUT' page to check your Cortex version.

If the version is not the latest, you can click on 'CHECK FOR UPDATES' to upgrade Cortex to the latest version.

If this issue persists after your upgrade, please feel free to PM us your Cortex logs for us to further look into this issue.

Here is a guide for you to collect and upload your Cortex logs:
https://mysupport.razer.com/app/answers/detail/a_id/1685

Thank you for your patience.

Michelle
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Grindingsilvers
I wish cortex doesnt slow my pc this time..

We are sorry that you had an unpleasant experience when using Razer Cortex. Please feel free to let us know if you encounter any bugs at any time. We'd always love to help.

Michelle
E
Got this ASAP and it takes a while to launch , arround 2 mins for my 2021 Blade 15. First time setup or really slow on launch??
samuel2050
Userlevel 7

I updated beta version of cortex today. When I run it, this error happens. I can't access to cortex, and it doesn't happen when I run the first available build of cortex beta.
Also, when I installed normal version of cortex, it works properly.
Is this the cortex beta error?
Razer gives me the best performance!
samuel2050
Userlevel 7
I forgot to say that Razer Synapse works properly as before.
Razer gives me the best performance!
A
samuel2050

I updated beta version of cortex today. When I run it, this error happens. I can't access to cortex, and it doesn't happen when I run the first available build of cortex beta.
Also, when I installed normal version of cortex, it works properly.
Is this the cortex beta error?

Hey there!

Thank you very much for sharing your issue with us here.

It is a kind notice for our users to upgrade their WebView2 from Microsoft's official website in order to run Razer Cortex. WebView 2 is a necessary component to run Razer Cortex. We detect that some users cannot launch Razer Cortex because their WebView2 is not the latest version. That is why you view this notice.

Please click OK to update your WebView2.Thus, Razer Cortex can be running successfully.

We apologize for any inconvenience. Please feel free to let us know if you need any further assistance.

Best regards,
Michelle
A
ElfRazer
Got this ASAP and it takes a while to launch , arround 2 mins for my 2021 Blade 15. First time setup or really slow on launch??

Hey there!

We appreciate your kind support to be a beta tester. Here could you please provide us with your Razer Cortex logs for us to further investigate it?

Here is a simple guide to collect and upload your Razer Cortex:
https://mysupport.razer.com/app/answers/detail/a_id/1685

To protect your privacy, please share your Cortex logs via PM.

We look forward to your reply soon. Please feel free to let us know if you need further assistance.

Michelle
samuel2050
Userlevel 7
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your issue with us here.

It is a kind notice for our users to upgrade their WebView2 from Microsoft's official website in order to run Razer Cortex. WebView 2 is a necessary component to run Razer Cortex. We detect that some users cannot launch Razer Cortex because their WebView2 is not the latest version. That is why you view this notice.

Please click OK to update your WebView2.Thus, Razer Cortex can be running successfully.

We apologize for any inconvenience. Please feel free to let us know if you need any further assistance.

Best regards,
Michelle


Thank you for the solutions, but I already did it. Also, I deleted all items of it and copied the latest version package.
Razer cortex beta works properly on the other two laptops, but not on Desktop which I got an error. What should I do?
Razer gives me the best performance!
A
samuel2050
Thank you for the solutions, but I already did it. Also, I deleted all items of it and copied the latest version package.
Razer cortex beta works properly on the other two laptops, but not on Desktop which I got an error. What should I do?

Are you saying you got the same error as the image shows? Could you please provide us with your Cortex logs for us to further investigate this issue?

Here is a simple guide:
https://mysupport.razer.com/app/answers/detail/a_id/1685

To protect your privacy, please share your Cortex logs via PM.

Thank you for your support.

Michelle
Surf
Rank
Userlevel 7
Great to see the Cortex support kicking in.
A list with all the possible shipping fees, if you have more info add it up others may use it Razer Chroma extension for Chrome Chroma Cursor Good John Cena Prank Talking about lazy people Razer Mug HolderRazer Base Station ChromaRazer Naga Epic ChromaRazer Hunstman EliteRazer Kraken 7.1 V2Razer Ergonomic Keyboard Rest Standard FitRazer AtherisRazer Mechanical Keyboard Enhancement KitRazer NabuRazer Nabu WatchRazer Hammerhead Pro V2Razer Rogue 13.3" BackpackRazer Gunnar FPS Onyx AmberMotherboard: Gigabyte Gaming GA-Z270-GAMING K3CPU: Intel(R) Core(TM) i7-7700k CPU 4.2Ghz 4.2GhzGPU: GIGABYTE NVIDIA GeForce GTX 1060 G1 GAMING, 6GBRAM: Corsair Vengeance RGB LED 16GB DDR4 3000MHz CL15 Dual Channel KitStorage: 2x 500 GB HDD, 1x 1TBCase: Thermaltake Versa H21 Window, ATX Mid Tower, BlackSO: Windows 10 Pro x64
Maximusisback
Rank
Userlevel 7
Loving the new UI, might look into the beta if I have some time...
SirJayDee
Userlevel 5
I like the new look. Well done!
#RazerAffiliate #RazerStreamer at twitch.tv/sirjaydee
TheDragonSoly2
Userlevel 6
Amazing 10x
L
downloaded and tried , the new look quite nice
A
Hey @.Surf. @Maximusisback @SirJayDee @TheDragonSoly2 ,

Thank you very much for taking part in our beta program. We are happy that you like the new version of Razer Cortex. Please always feel free to let us know if you have any comments, suggestions, or bugs you encounter. We'd love to help at any time.

Michelle
Whitechapel_1888
I have done some more test and noticed three more things that need some work:

  • I am not sure if this is specific to this game only, but Cortex insists that my copy of Control is from the Epic game store.

    I do not even have an account on Epic. I removed this version from Cortex. The only version of Control that is currently installed on my system is from Steam, but:

    According to Cortex, the game is not installed.
    Edit: So reinstalling Control and restarting Cortex did not fix it. As it is, I cannot play Control, that I own on Steam, with Cortex, what a shame...
  • Under the new game booster tab, in FPS there is this new option:

    This make little sense if quite a few games have one fps spike when starting them:

    In this case, the pop up will announce a max fps 389 that was only true for the 1st second of starting the game. It actually played at a modest 50 fps on average, so I think the spikes need to be filtered out or an option to show something more important like average fps or 1% lows should be added.
  • I noticed that games not found on platforms can be added manually, but only if they are installed on my computer. Seeing that Cortex displays my game library, I would like to add all my games to it, not just those that happen to be on my system at the moment. Please add this feature to Cortex as well.
  • Edit: I almost forgot this one. Cortex does not memorise its window dimension and position between reboots. Please change that.
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Whitechapel_1888
I have done some more test and noticed three more things that need some work:

Hey there!

Thank you for sharing your experience with us again. Regarding your issue with CONTROL, we will test it on our side. And will update you once we receive a response from our engineering team. For suggestions, we will consider them.

Hope you have a wonderful weekend.

Michelle
samuel2050
Userlevel 7
Well, I updated Bios yesterday and the error which I posted was disappeared. I don't know what happened, but now Cortex Beta is working properly.
Razer gives me the best performance!
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