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Razer Support

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38217 Threads

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XPert
posted in Razer Support

Razer Mamba Wireless Misterious Sudden Death

I Have a well care razer mamba wireless that worked like a charm till last night and today is dead. But nor really dead, the PC recognize it both by wireless dongle and by wire, Synapse recognize it well also. It even show battery left, but no clicks or cursor movement. So its perfectily fine, soft, driver, lights, battery but the mouse dont work. I m totally lost. Of course i al

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X
3 years ago
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Iraqsniper646
posted in Razer Support

2 step authorities issues

Please help me with my 2 step authorities isn't give me the rate code

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3 years ago
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headRoseMaddertools401
posted in Razer Support

Razer kraken audio inverted

What i should be listening in the right Sounds in the left

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3 years ago
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Tamamo-no-Gozen
posted in Razer Support

Razer Blade 15 Advanced Model (mid-2019) overheating GPU

I’ve been using my Razer Blade 15 since the summer of 2019. About 3 weeks ago, there has been a very sudden change in my laptop in which the fans would spin up faster than I’ve ever seen them run in any normal usage (they are always set to auto in Synapse).The GPU would heat up to 91° or higher in a matter of seconds and then thermal throttle completely from 140+ FPS to <20 FPS in any games I launched. Not only this, but my laptop would run hot in ANY scenario- even while idling after startup with no running applications. All windows and nvidia graphics drivers are up to date. The BIOS is up to date. I have tried reinstalling Synapse and even tried keeping it uninstalled completely but this did not change anything. It was also heating up significantly just doing a complete factory reset and setting up the laptop from scratch. Before this I believed that it was a software problem causing these issues, so I did a teardown up to removing the heatsink. I’ve completely cleared the fans a

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3 years ago
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Nikki15
posted in Razer Support

Kraken for Console Microphone is Picking Up Desktop Audio

I just received the "Kraken for Console" headset and I noticed that my microphone input always picks my PC audio as well. It's not an issue of my speakers being loud, even with the microphone muted it still picks up that audio. It's rather loud too, only slightly less quiet than the PC's audio. Turning the volume dial all the way down fixes it, but then I can't hear anything. I've messed around with Windows controls all day and haven't found a way to fix it. Troubleshooting found nothing, listen to device is off, pretty much every common suggestion I could find hasn't worked. I couldn't even find documentation of this headset on the support website. If anyone has an idea of what the problem could be, please let me know.

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3 years ago
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Migueelml
posted in Razer Support

Razer Kraken Surround 7.1 Problem with the mic playing everything i hear on my pc

When im on discord my friends can hear everything i hear on my pc, even if i turn off the mic by te physical button, the problem is not just in discord, if i send a voicenote is exactly the same thing. I´m using the splitter that comes on the box. Please help, thank you

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3 years ago
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Rucaxddddd
posted in Razer Support

Razer electra v2 mic not working

recently a bought the headphones refered above (not the usb version) i tried everything watching videos about it not working etc and nothing worked what do i do?

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3 years ago
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Tommyz44
posted in Razer Support

Phone 2?

First rma I spent weeks to get an rma. Paid for an advanced replacement. 2 weeks for that to get here. Then a month fighting with you to get my refund AFTER the warehouse gets it. Every agent says wait 2-3 days. Finally had to reverse payment to credit card. Fast forward. USB port dies Again. Rma. Get dicked around a bit. Finally they say they will waive diagnostic fee and labor. Replied you can't fix USB so it will be 300$ for a replacement. Laughable. I ask to have it sent back then. No reps once for 8 days now. WTF seriously this is how you treat a customer. With literally all razer products on his PC.

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3 years ago
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ChanteWashte
posted in Razer Support

Product Support

I have purchased a Razer huntsman elite keyboard and a Razer Tartarus pro keypad. I have tried to register them but your system doesn't recognize their S/N. (Both were purchased from the Razer web sight.) Also, where can I find a phone number for "Product Support." Your web page just keeps sending me in circles.

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3 years ago
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EgyCashInsider Mini
posted in Razer Support

Razer gold cards reseller request

Hello, i've my own gaming online store and was wondering if i can buy cards in bulk and get a discount. thanks in advance.

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3 years ago
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frontVividRed296
posted in Razer Support

Razer Orbweaver Chroma only allows one button to be pushed at a time.

My Razer Orbweaver Chroma was working perfectly fine less than 9 hours ago. I woke up today to only being able to input one button at a time and the top row of the keypad not working at all. I am unsure if this is a software or hardware issue, but I'm hoping it can be resolved before I go and use my warranty.

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3 years ago
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magicalstephie
posted in Razer Support

Razer Kiyo Blurry - AF and MF don't work

I've had this problem since I bought the Kiyo. It's intermittent which has made it hard to diagnose. When I turn it on it's blurry and refuses to focus. I've tried switching from auto to manual focus and it still won't focus. I've tried updated Synapse. Nothing. Usually I have to unplug the webcam and plug it back in and that will fix it, but this time I have done that 3 times and it's still blurry. I've tried resetting it as well. This is really frustrating because for $100 I should have a product that works.

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Razer.Caziel
3 years ago
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Wargoosen
posted in Razer Support

Customer Support Down?

Chat down, phones deny calls...worried that my RMA laptop is in purgatory, and I need it for work/school. Help!

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3 years ago
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martijnbos
posted in Razer Support

Did my order come through correctly?

Hi guys, Yesterday I placed an order on the Razer webshop. If I check my order status, it says that there aren't any orders. I did receive an email confirming my order. I've tried to contact Razer support 6 times today, but, well, there customer support seems to be on par with their reputation.... Any advice would be appreciated! Martijn

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3 years ago
S
SwHJoKeR
posted in Razer Support

How do I contact support?

My phone broke due to accidental damage but its covered by my mobile provider, I'm trying to contact support to have it repaired but I keep getting sent round in circles on the website whenever I try and find the number to contact them.

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3 years ago
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Tuzaru
posted in Razer Support

Razer Chroma Apps not showing up

Hello guys i bought Razer Mamba Elite and i wanted to try the Audio visualizer with my Huntsman elite aswell but it says i need to enable it here is a picture of the message https://imgur.com/a/GhH869m and when i click on enable nothing happens and when i click on manage chroma apps nothing shows up here is a picture https://imgur.com/a/Rgn6EFR i really need help :/

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3 years ago
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everheatPinkSherbet515
posted in Razer Support

Can't Register a product because the serial number is not recognized.

My serial number is not recognized by the register a product page, and I cannot request assistance until I have completed this step. I don't know how to prove this because all lines of communication with Razer are locked until I complete this step so I don't know what to do. The serial number appears to mix I's with 1's so it's quite confusing to enter but I don't think I've made a mistake, I've tried many times with many combinations. I do not want to post a picture of my serial number here as I believe it is public. What do I do to resolve this?

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3 years ago
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pulseAuburncar384
posted in Razer Support

Game input lag when laptop is unplugged

I'm on the Razer Blade 15 Base edition (GTX 1660 Ti, i7-9750H, 256GB SSD) and whenever I play games with the power cord not plugged in there is significant lag when I play a game with my mouse (Razer Deathadder Essential White Edition) and it makes most games unplayable. Is there a way to fix this issue with a driver update or something?

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3 years ago
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OrganicTrozan
posted in Razer Support

Razer Nommo Pro 2.1 Problems

My whole setup is almost razer based.. So as u can see i'm a razer fan and It's so wiered that when i contacted with my brand new nommo speakers the customare care coudn't help me nothing.. So the problem is.. When i turn on my pc and turns on the control pod a big amount of hissshh sound comes from the subwoofer and in that time there were no audio and nothing works in that time.. It fixes after 4-5times turning on and off the power, sometimes i had to restert my pc. The below youtube link is kind of similar to my problem : It's so weired a 600$ speaker had this kind of issues.. My specs : Core i7 7700 Gigabyte Z270x Gaming 9 (rev 1.0) Sound Blaster AE-5 Zotac 1080Ti Microsoft Windows Version 1909 Os Build 18363.959

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3 years ago
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ShaunOwens
posted in Razer Support

Razer raiju ultimate help

My m3 paddle came off and I was wondering is there anyway to fix this by myself or should I just get a refund

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Totocaa
3 years ago
K
KARUMAHH
posted in Razer Support

quero troca de numero hoje

troca de numero

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K
3 years ago
K
KARUMAHH
posted in Razer Support

eu quero troca de numero

eu quero troca meu numero ai voces vai demora 2 dias pra fazer isso serio mais eu estou precisando pra agora

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3 years ago
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CXRRusky
posted in Razer Support

Replacement Nari Ultimate for Xbox, please help!!

So I've been waiting for an RMA to be completed for my Nari Ultimate, I've been waiting a month nearly already, and I noticed yesterday that they are out of stock on the store. How long before items are usually back in stock? As I believe this is what is holding up my replacement

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3 years ago
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LaserLemonbuzzload706
posted in Razer Support

RAZER THRESHER EAR CUSHIONS - ROUND

My RAZER THRESHER EAR CUSHIONS - ROUND can't fit into my MAN O War now so now I don't know what to do

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3 years ago
T
thidol
posted in Razer Support

Huntsman repeated/missed keystrokes

I have a Huntsman keyboard that was purchased in Australia in December 2019. Ever since I got the keyboard it has had issues with repeated keystrokes. Sometimes the keystroke will repeat indefinitely until I tap the key again. I also have issues with keystrokes not being registered, even though the key is well beyond the actuation point. These problems have only gotten worse over time. - I have Synapse installed in Windows 10. The problem also occurs in Ubuntu. - I have tried taking off the keycaps and cleaning them. Is the unit faulty, or is this expected behavior for the Huntsman keyboard? Secondary to this issue: Trying to contact through Razer support (https://support.razer.com/warranty-support/) does not work. The serial number is not recognized and trying to submit a more general inquiry is met with "Network error." This occurs independently of the browser (Firefox, Chrome, Brave).

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3 years ago

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