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43005 Threads
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Brother_Armiel
posted in Razer Support
Razer Core X Problems

I recently got a Core X for my Razer Blade Stealth 2016 i7-7500U together with a MSI RTX 2080 Super. Upon setting up the card in the core and installing all updates to Windows, Intel drivers, BIOS and Firmware, and eventually even reinstalling the Thunderbolt software, the Core still won't connect properly to my laptop. When plugged in, the Stealth recognises the core for about a second, then it disconnects and the core + GPU begin to cycle down (lights on GPU turn off, fans begin to slow etc.). A second later the core reconnects, everything lights up and starts spinning again and the Thunderbolt program can see it - until, once again, it loses connection and the core + GPU powers off. Eventually the Core + GPU will stabilise and remain on, however at this stage the stealth is not recognising the core at all, and appears to merely be powering the box, nothing more. The fans on the GPU are running at full throttle, and it will remain like this until I manually turn it off. It shou

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Razer.Speedcr0ss
4 years ago
R
reviewthinkSunray880
posted in Razer Support
Need help in tracking shipment

Hi all, I ordered a keyboard one week ago. I got the emails of received and shipping confirmation but when i enter the link to track my shipment via FedEx, it directs to another shipment. Thus, i guess Razer gave me wrong shipment ID. I already sent an email about this issue to Razer but 2 days later still get no response. I don't mind for waiting long as my location is in Australia but it is stressful to not know what's going on and where is my package rn. Can anyone give me any clue?

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Razer.Speedcr0ss
4 years ago
H
heavenTuscanytechno533
posted in Razer Support
light on color on headphones (mobile) help pls

how i can on lights or change lights on mobile ? when i used first headphones (nari ultimate - lucio edition) and i search connection headphones light up with white color then i use cable to mobile and headphones will be perfect (light and function) but after they hale low batter they cant light on like before (after charge i mean) what i can do (sorry for bad english)

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Razer.Speedcr0ss
4 years ago
A
Agentholm
posted in Razer Support
Razer Deathadder elite: dpi won't change

I have a deathadder elite and suddenly from today, it has a fixed DPI of something around 1800, which can't be changed at all in synapse software. Even if I downgrade to 600dpi to 16000dpi. It feels the same. The only time it works when I close the Synapse software. I can only see difference in DPI then. I've tried several method to fix this, including reinstalling/uninstalling Synapse. Uninstalling mouse from Device manager. restart. then re-install. Removing mouse from PC, using another mouse to install synapse then attach death-adder. Creating new user/profile. Nothing worked.

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A
4 years ago
M
MaximumYellowautox863
posted in Razer Support
My Razer Electra V2 USB Dosnt Turn on !

My Razer Electra V2 USB Dosnt turn on i Plug it in my computer i can Controll my sound up down but i cant hear it and i my Light Dosnt turn on Plz ?

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M
4 years ago
A
Awesomejames1
posted in Razer Support
Yellow Gel in Keyboard

I recently bought a Blackwidow Chroma V2 and I realized the keys were sticking so I took off the caps. I found some weird gel or glue underneath and was wondering if anybody knows what this is.

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A
4 years ago
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Blaberface
posted in Razer Support
Game booster disallowing me to play multiplayer.

I installed razer yesterday hoping to get a better multiplayer gaming experience, however, every time I use the game booster option, it stops me from connecting to multiplayer games. I ran quick tests over 3 different games and it came out with the same results every time. With game booster on, I cannot connect to any multiplayer servers or matchmaking, but hey, I got an extra 3 frames. When I leave the game booster off, I'm able to connect to servers. Is there a fix for this?

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B
4 years ago
F
Frijoles.-
posted in Razer Support
Razer Nari just beeps and cuts out

My nari headset just beeps and disconnects then reconnects

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F
4 years ago
A
Abes30
posted in Razer Support
Didn't receive Razer surround pro key.

In the activation window it is stated that i can get an activation key by registering a product. I registered my Electra v2 but only received a confirmation on the mail, no code. Any help would be appreciated.

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Razer.Speedcr0ss
4 years ago
S
Snow81
posted in Razer Support
Razer cortex and Red Dead Redemption 2

I have a problem while launching Razer cortex automatically along RDR2. It causes extreme stuttering and audio distortion. The only way to use it with RDR2 is to lauch cortex manually when the game is alredy running. Can I have some advice on that matter?

2
Razer.Speedcr0ss
4 years ago
N
Nixxit
posted in Razer Support
Razer Core X Shuts down Mac in infinite loop

Hey So I got a Razer Core X for my Mac (MacBook Pro Retina, 15-inch, Mid 2015 2.2 GHz Quad-Core Intel Core i7) and just updated to Catalia (ver. 10.15.1 [19B88]) I got the right converting wires; Apple Thunderbolt 3 (USB C) to Thunderbolt 2 adapter and Apple Thunderbolt Cable (2.0 M) I turn on the Core X, plug it into my mac, and the screen goes black. I get a Kernel-esque looking message from my mac that essentially says 'your Mac unexpectedly shut down, restarting now' and a load bar appears. I wait, as soon as it's done loading, there's a pause, and my computer shuts down. The Kernel esque message appears again...and it repeats. How do I fix this issue?

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4 years ago
C
Cjulian15
posted in Razer Support
[help] 2-way mobile authenticator

please help me with my issue. When i top-up razer pay using PIN. it asks for a 2-way mobile authenticator code from my phone, but i did not received any SMS or e-mail code. So i cannot proceed to top up. Instead for the mobile i want the authentication code to be send on my e-mail instead that would be less hassle for me.

1
Razer.Speedcr0ss
4 years ago
F
franklingrad
posted in Razer Support
RAZER NAGA EPIC CHROMA Stopped being detected by Synapse 2.0

Hello, Not certain whether it was after a windows update or a Synapse update, my house has been stopped being detected by the software. So far I have tried uninstalling, downloading it from the website, tried the check for updates on the software and cleared all the razer files on my pc and installed again but nothing seem to work. What can I do?

1
Razer.Speedcr0ss
4 years ago
M
Metatron2k2
posted in Razer Support
Intel TPM Vulnerability

Hello Razer-Team, can you give us an update on the critical TPM Bug found on most Intel Processors? https://www.intel.com/content/www/us/en/security-center/advisory/intel-sa-00241.html According to the test tool the Blade Stealth (Early 2019) seems to be vulnerable. I'm using the Blade in a bussiness environment with BitLocker and TPM for storing the keys. Therefore TPM spilling the Keys seems like a really bad thing here. Are you guys already working on BIOS updates? Is there any ETA? Best, Stefan Report: Tool Started 17.11.2019 08:46:10 Name: ***REMOVED*** Manufacturer: Razer Model: Blade Stealth Processor Name: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz OS Version: Microsoft Windows 10 Pro Status: This system is vulnerable. Tool Stopped

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Razer.Speedcr0ss
4 years ago
C
coastbitRacingGreen829
posted in Razer Support
Synapse 3 Not installing

So i try to install it and it tells me that my system isnt compatable even thought im running windows 8.1 (64x) bit wich according to razer is compatible it goes to 10% and then just stops.help (sorry for all the spelling mistakes)

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Razer.Speedcr0ss
4 years ago
J
JimmyLocke
posted in Razer Support
Electra V2 USB not working

Hello Internet, my Electra V2 USB has recently stopped working. My PC began detecting it as CONEXANT USB Audio, and then it stopped detecting it whatsoever. The issue has continued on other PCs and a PS4. Please help!

1
Razer.Speedcr0ss
4 years ago
T
TealDeerdepotradio697
posted in Razer Support
Trackpad Razer Blade Stealth 13 2019 Mercury White tap to click issue

Hi! I just have bought Razer Blade Stealth 13 2019 Mercury White with 1065g7 processor and I have an issue with trackpad. During text input tap to click and two finger second click on trackpad sometimes stop working. It happens not always but could happen ones per 2 minutes. After a few seconds it starts working again. I found the workaroud - click physical on trackpad button, it unfreezes tap to click and two finder click immediately. Does anyone know how to solve this issue? This is very annoying!

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Razer.Speedcr0ss
4 years ago
R
RedEagle3
posted in Razer Support
No game audio while recording.

Hello, I recorded a video using GeForce experience's alt+z recording feature. I had the audio settings on default which worked before but I forgot to change them when I bought my new Nari Ultimate headset. The problem is I recorded some important 1 time only stuff and when I went to watch the video again I realized there was no system sounds, only my mic. It was my fault for not doing a test recording and making sure everything was working properly, but it still sucks. After the fact I decided to try and fix it for next time but I quickly realized nothing was working. I tried both single track and multi track audio (I had it on single track when I first recorded) and neither had any "audible" system sounds in the video or in my editing software, only faint static and random noises. I did some research and I found that the THX audio can mess up GeForce recordings, I turned it off and I could at least hear the audio, but it was very far from high quality. Extremely distorted, muffled

2
Razer.Speedcr0ss
4 years ago
A
AeroShore
posted in Razer Support
Razer Laptops

I ordered a Razer Blade 17 back in November of 2019. I instantly noticed a speaker rattling issue, so I sent the laptop back for a replacement. They sent me a Razer Blade 17 Pro in return which I appreciated greatly, however, I had the same rattling issue. I contacted Razer support, and they agreed that I could send the laptop in for store credit, so I could buy the Razer Blade 15 instead. I received the Blade 15, and guess what? The speakers were still rattling! At this point, I was furious, as it had been months after and I still had not had a laptop. I had emailed and phoned in dozens of times at this point. Earlier this month, I sent in my laptop to receive a replacement laptop yet again, and Razer CLOSED my case! I am short $1800 with no laptop. At this point, I have no idea what to do. I own a Razer keyboard, mouse, and microphone. I expected better customer service from a multi-million dollar company. What should I do?

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A
4 years ago
N
Nelson.I
posted in Razer Support
Plug Razer Mamba Wireless into USB and it turns off and stops working.

I commonly plug my mouse into a USB port to charge it. Up to now the mouse continues to work. However starting today, when I plug the cable into the mouse it turns off and stops working. There is no error or ding from Windows. I have to unplug the mouse and cycle the mouse's power button in order to get the mouse to work again. I have tried several different USB 2 and 3 ports with the same outcome. I'd love to try another USB cable; however, the interestingly non-standard design of the Razer USB cable prevents this. Is this a broken mouse problem? Broken cable?

1
F
4 years ago
E
everVividYellowalley418
posted in Razer Support
Just bought nari ultimate. has echo that I can not get to stop.

I just bought these headphones, and everything worked fine until I discorded a buddy to play a game. From the very beginning, he said there was echo. He could hear himself and my computers audio. I have tried every single solution online I could find. Discords echo cancellation doesn't work. Nor does changing any sound options, or quality. The only thing that does make it stop is disabling the mic itself in the sound settings. Other than that, it is this excessive echo that won't go away and is driving me nuts at this point. Every pair of expensive headphones I buy always has some issue. No idea what to do at this point. I'm really hoping someone has a solution. Or at least news on a software update coming in the works. AS it seems others have this same issue to.

3
D
4 years ago
LukeSkyballer
LukeSkyballer
posted in Razer Support
THX Spatial Sound

I have a set of Nari Ultimates. In synapse when I choose THX Spatial setting the sound is half as loud and sounds like crap. If I choose Stereo sound the volume is more respectable. THe effects "pop" with stereo buth with TXH sounds like I'm listening on a cheap bluetooth speaker you take to the beach or something. It didn't use to be this way. THX was awesome now it utter crap. I just uninstalled synapse and reinstalled and still the same.

0
LukeSkyballer
4 years ago
K
Khimmalgura
posted in Razer Support
Razer Synapse is not recognising my Razer Naga Chroma

Title is pretty much self explainatory. I can not use some functions of my mouse because of this issue and I have no idea why is this happening. What should I do?

0
K
4 years ago
T
techBeauBluePEARL941
posted in Razer Support
Blackwidow 2016 keys not registering

Hello, some of the keys in my keyboard are only working if I push them strongly. It's hard to write and specially game like this, so what could I do? I've already pulled all of the keycaps and cleaned the board but it's still malfunctioning. I've done a bit of research and I'm tempted to desolder the faulty switches and replace them with the ones from rarely used keys such as the scroll lock key. Is this worth giving a shot?

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T
4 years ago
L
luksol
posted in Razer Support
Razer 15 (2019) Multiple BSODs

Hi, I have purchased Razer Blade 15 RTX 2080 version few months ago. Everything was ok until today when I got a BSOD in the middle of the game. Since then laptop is unusable, it boots ok but then after a minute or so it crashes with multiple different BSODs. Mainly it is MEMORY_MANAGEMENT bit I also got other ones occasionally, PAGE_FOUND_IN_NONPAGED_AREA, STORE_DATA_STRUCTURE_CORRUPTION and another one about missing service process or something similar. I tried disabling synapse software, update drivers, windows updates etc. Nothing works. Can anyone experienced something similar, and hopefully was able to fix it?

0
L
4 years ago

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