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42318 Threads
firstEMERALDKeyLime507
firstEMERALDKeyLime507Insider Mini
posted in Shout out to our Razer Support Rockstars
Thanks to razer social media support!

Big shout out to Razers social media support team. They replied to my post on X about my battery swelling and got me setup with a support ticket. Something I didn’t think would be supported because I was out of warranty. They were quick to respond and very kind in their approach. 10 stars across the board! 

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firstEMERALDKeyLime507
7 months ago
webAbsoluteZeroauto732
webAbsoluteZeroauto732Insider Mini
asked in Razer Support
buying a replacemant X hyperspeed dongle

I need a replacement for m y broken dongleMy mouse is a Basilisk X hyperspeed  model RC30-031501.The replacement seem difficult to buy.I do not want to throw away a new mouse. where can I buy a replacement?

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webAbsoluteZeroauto732
7 months ago
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chaminoeInsider Mini
asked in Razer Support
Nomma Chroma turning off

Hi FolksI bought a set of Nomma Chroma speakers today.I set them up on my Dell XPS but they are turning off themselves during Youtube playback.I have the stereo aux cable and the usb connected.The speakers disappear from the sound settings too.Going back to Harvey Normans tomorrow unless a solution crops up.I see a few unresolved threads on here relating to the same issue.Any assistance would be great.Charlie

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C
7 months ago
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Anonymous
asked in Razer Support
purchase

Can’t purchase gift cards on Razer gold why???

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A
7 months ago
A
Anonymous
posted in Razer Support
purchase

Can’t purchase gift cards from Razer Gold why???

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A
7 months ago
techradioVermilion987
techradioVermilion987Insider Mini
asked in Razer Support
Basilisk V3 scroll wheel button (Mouse 3) switch broken.

Hi there! My scroll wheel switch is broken, not the left or right scroll wheel switch, but the one when you press down on your scroll wheel. I tried to get information from Razer which switches are installed on the PCB of my Basilisk V3 but they couldn’t tell me (what a shame, they as Razer don’t know which switches are installed, seriously?), so I wanted to figure out, if someone could tell me, which switches are installed so I can buy replacement parts, since my mouse is out of warranty and I want to keep using it. 

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techradioVermilion987
7 months ago
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ExitaInsider Mini
asked in Razer Support
Deathadder v2 mini side buttons broken

I have a deathadder v2 mini and side buttons were quite mushy, after taking it to the shop service where i bought it they told me they are mushy but working and not broken so not much they can do, after the  warranty ended i opened it myself and saw that they are actually broken and just hanging loose inside it, how can i fix   them or get a replacement shell.

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E
7 months ago
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soloCelesteJASPER952Insider Mini
asked in Razer Support
hutsman mini desliga enquanto jogo

Depois de alguns minutos jogando meu teclado hutsman mini desliga e não liga mais, apenas depois de algumas horas ligado, porém o mesmo volta a desligar Já fiz de tudo, reset das configurações de fábrica.

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S
7 months ago
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kebabdzejkysInsider Mini
asked in Razer Support
Money return

I I bought Razer gold through Eneba and would like to return it.

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K
7 months ago
frontPeachOrangesigns743
frontPeachOrangesigns743Insider Mini
asked in Razer Support
Problem with applications not appearing

Hello, I have a problem with applications not appearing on the site, such as Tango Live. What is the solution? 

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frontPeachOrangesigns743
7 months ago
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ZSO2016Insider Mini
asked in Razer Support
Razer Blade Base 2018 (RZ09-0270) Heatsink screws type?

Hi,  I can’t remove screws from heatsink in Razer Blade Base 2018 (RZ09-0270) Heatsink -In a computer shop can remove with tool but they said can’t know what the type of screws and can’t replace with other one.Here is photo.  

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Z
7 months ago
MaximumGreenhomegreat446
MaximumGreenhomegreat446Insider Mini
asked in Razer Support
취소

결제가 취소되어 승인되었습니다이유가 뭐에요 해결 방법 궁금합니다

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MaximumGreenhomegreat446
7 months ago
notnotkyleorg
notnotkyleorgInsider Mini
asked in Razer Support
How to check delivery status?

I ordered a Orochi V2 Customs Edition on the 14th Jan and the delivery status on the orders page is still listing as “Delivery in Progress” with no other shipping emails or updates, is there any way of seeing where it is exactly? 

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notnotkyleorg
7 months ago
Sam1m15
Sam1m15Insider Mini
asked in Razer Support
Huntsman Mini Typing Random Keys

When I press the A key on my Razer Huntsman Mini instead of ‘a’ being input it will input ‘aqvwz2]’.Again if I press S it inputs ‘DESX’ instead.Some keys open apps randomly and other keys show multiple keys being press in windows on screen keyboard.Any help would be appreciated.Thank you.

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Sam1m15
7 months ago
NxT.Kidd
NxT.KiddInsider Mini
asked in Razer Support
I no longer have access to my old number

I no longer have access to my old number,how do I change it?Please I have credit in this app and I can't use it.

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NxT.Kidd
7 months ago
heatDarkPucedirect417
heatDarkPucedirect417Insider Mini
asked in Razer Support
My headset doesn't work on one side connected to Bluetooth

Only the right side of my headset works when connected to the PC via Bluetooth, but when connected via cable both sides work perfectly 

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heatDarkPucedirect417
7 months ago
c5x0.
c5x0.Insider Mini
asked in Razer Support
Blackwidow 2019 Wont Function At All

Ive tried hard resetting, changing usb ports, updating firmwares and the razer softwares. Ive tried cleaning. Nothing seems to work. There’s only a few keys that will light and i cant choose which color they have they’re stuck to a random color. And the keys will not input any response i cant type at all with it.

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c5x0.
7 months ago
X
xcnxcInsider Mini
asked in Razer Support
Razer Viper 8K system lag in Apex Legends (video)

Hi,I'm on a Ryzen 7 5800X, RTX 3080, NVMe storage, X570 motherboard and I have this annoying issue where Apex Legends starts stuttering after about 2 hours or playing. I've checked my temperatures and neither my CPU, nor my GPU is overheating but I've narrowed the issue down to the mouse polling rate. I've attached a step by step video showcasing my problem, see the end of this post. Please watch the video before possibly dismissing this issue.  First, I start Apex with the mouse set to only a 1000Hz because Apex doesn't support high polling rate. After about 2 hours of playing on 1000Hz, the system begins the stutter and the only way to fix this is to set the polling rate to 500Hz (not really why I bought a gaming mouse). An alternative fix is to restart Apex which is obviously not possible during a match.Can you please look into this? I didn't buy a gaming mouse to have it set to 500Hz. I can understand if the Apex engine doesn't support 8000Hz but even 1000Hz seems an issue.Mouse: R

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X
7 months ago
Newton2177
Newton2177Insider Mini
asked in Razer Support
hammerhead pro hyperspeed

Just bought a new pair of hammerhead pro hyperspeeds, is anyone els having trouble updating the firmware? Mine stops at 54% and it tells me something went wrong during the update. I need help! thank you

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Newton2177
7 months ago
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KawaiiKamiyuInsider Mini
asked in Razer Support
Blackshark V2 Pro mic not working

My headphones had been working amazingly for the longest time until I left the mic unplugged from the headphones for a while. When I tried using my headset after that, the mic wouldn’t work. I went through everything in the Razer Support page for this issue, but I can’t seem to contact Support. I sent an email a while ago but forgot to check my email and the ticket closed (entirely my fault! But now I can’t get another ticket going and I don’t know why). Is there anything I can do? I’d prefer to not send back the whole headset, can I get a replacement microphone? 

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K
7 months ago
urijahuri
urijahuriInsider Mini
asked in Razer Support
Razer Blackshark V2 Pro 2020 to 2023

So I own the 2020 model and am thinking of buying the newer 2023 model as an upgrade, but I wanted to know if the dongle/mic from my 2020 version work as spare parts for the 2023 version. I haven’t seen this addressed anywhere so I figured I would ask.

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urijahuri
7 months ago
bizcoastBittersweet589
bizcoastBittersweet589Insider Mini
asked in Razer Support
razer kairo pro for ps5 turns off after i take it off my head?

Every time I take the headset off it turns off? I’m unsure of how to fix it

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bizcoastBittersweet589
7 months ago
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ChorillaInsider Mini
asked in Razer Support
Keyboard exchange

I bought a razor huntsman mini linear optical switches about 3 months ago and was wondering if it’s possible for me to exchange  it for a clicky optical switch huntsman mini?

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C
7 months ago
frontPeachOrangesigns743
frontPeachOrangesigns743Insider Mini
posted in Razer Support
How to change the region

How can I change the account from global to American? Is there a solution? 

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frontPeachOrangesigns743
7 months ago
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dailyPictonBluetech517Insider Mini
asked in Razer Support
Battery in Razer Blade 15 Advanced - FHD is bulging.

Hi I just noticed when I opened my Razer Blade 15 Advanced that battery was swollen and it almost shot the back cover off when I removed the screws, is it possible to buy a new one from here?

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D
7 months ago

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