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42920 Threads
B
bizUnmellowYellowcar313
posted in Razer Support
Mouse sticky!!

I made the mistake of purchasing hardware from razer and every one of the mouse covers is melting. Does Razer still use the original coating on mice? I still have 2 of the very first razer mice in the round tins they came in. countless others and the very first time in decades I have encountered this type of problem. I cant believe you just take customers money and then ignore them.

1
Razer.Caziel
4 years ago
M
MLGStrafee
posted in Razer Support
Razer Kraken Tournament Edition

Hello,Today I started my PC and the sounds of my headset were very very low.This isn't the first time this is happening.The first time it happened I uninstalled razer synapse because of a forum I saw.But today it happened again.PS when the sounds went low today,razer synapse was not downloaded in my PC

1
Razer.Caziel
4 years ago
N
Niroski
posted in Razer Support
Razer Basilisk hold click freeze [HELP]

Hello, I've had this issue for awhile now where when I hold down left click it will work but then all of a sudden freeze for a second then continue working again. I don't know what the issue is and how to fix it, I will include a video below showing what I mean. As you can see from the video when I hold down left click to continue shooting it stops then continues again afterwards. Please help me with this issue thank you. I've tried: Changing USB slot & Razer Synapse settings. Razer Synapse settings blow https://prnt.sc/pp4cdl Thanks for your help!

1
Razer.Caziel
4 years ago
A
antonpj01
posted in Razer Support
My synapse won't work

so as u can see is in offline mode, can't press the dot or do anything, can't use any of the configurations or anything and i really wanna know how to fix this asap, I downloaded some "tournament drivers" which was not a good idea

0
A
4 years ago
H
HammerheadH
posted in Razer Support
Blackwidow keyboard keeps disconnecting and reconnecting

Hello I recently got a 2019 Blackwidow keyboard. I installed Synapse the day i got it and everything worked perfectly however the second day i had it when i powered my pc on and the keyboard kept disconnecting and reconnecting every 5 seconds. I don't believe in that time anything updated Therefore making the keyboard not very usable. When i uninstalled Synapse the keyboard worked fine except i couldn't change any of they settings as i didn't have Synapse. I have tried: Different USB ports Uninstalling and reinstalling Synapse A clean install of Synapse Uninstalling Drivers A different PC (it worked but it soon had the same problem) I am currently waiting for Razer to get back to me about a fix Do any of you guys know what i could try to fix it? Thanks

5
Razer.Caziel
4 years ago
I
iman605555
posted in Razer Support
activation code 7.1 surround

i cant find my activation code pls help me where i can redeem it

1
Razer.Speedcr0ss
4 years ago
B
bitCornellRedAMBER133
posted in Razer Support
Fixed.Razer Nari. Microphone stopped working.

Good day people! I started to have issues with my Razer Microphone about two weeks ago, where the microphone completely stopped working. These are a new pair of headphones that i've bought on 25th of august. The sound and everything else work, but the microphone doesn't. I've also tried to plug them instead of using them wi/fi, however still no luck. I've tried the following: Uninstall synapse 3, and install synapse 2 Reinstall drivers Tried to create a new razer account as suggested on reddit but still no luck to make the microphone work. Did others had a similar issue? I would be really upset if there's nothing else i can do with them as they were quite expensive. Thanks,

2
Razer.Speedcr0ss
4 years ago
J
janda231
posted in Razer Support
Keyboard doesn't work during playing multimedia

Hello, I need to fix problem with keyboard Chroma Cynosa, which stop working, just "Fn" button working to show upper buttons "F" , that will stay "colourly alive". It happens, when i play music on Youtube, Aimp player, VLC etc. But if i will close Razer Synapse 3, then everything working... So there is some issue with Razer Synapse 3 and my keyboard during playing multimedia files. Please help me, Thank you! :)

1
Razer.Speedcr0ss
4 years ago
L
LVLALA
posted in Razer Support
Part of the screen not responsive

I'm having this issue, in the video you can see where screen is lagging, and not responsive. Hard reset wont help? Any solution for this issue?

1
Razer.Speedcr0ss
4 years ago
N
Nafar
posted in Razer Support
Razer Cortex crash

why every time i open razer cortex then play games, its suddenly crash and stuck :mad_::frown_:

1
Razer.Speedcr0ss
4 years ago
S
stevenirsuti
posted in Razer Support
Left Shift key not working :((

Hello there, first time here for me I purchased a razer blade 15(base model) last month, fantastic machine so far, unless for this bloody left shift key alternatively working, then for now, not working anymore. Is there a software fix for that, or is it, as i fear, hardware related ? Looking forward for your help, as my machine is brand new and i really often use this key for my editing video works Thanks

1
Razer.Speedcr0ss
4 years ago
A
AzZNS
posted in Razer Support
Razer Synapse ne reconnait plus ma souris

Bonjour Il y a quelques semaine j'ai acheté une souris Razer Lancehad Tournament Edition et j'ai téléchargé le logiciel Razer Synapse pour pouvoir configurer celle-ci. Tout était pleinement fonctionnel mais il y a quelques jours après une mise à jour de Windows, Razer Synapse m'informe lorsque je me dirige par exemple vers la section "Chroma Studio" que le logiciel ne détecte aucun appareil compatible. Comment puis-je donc réutiliser Razer Synapse à nouveau ? Merci d'avance

1
Razer.Speedcr0ss
4 years ago
T
The_Alovion
posted in Razer Support
Red light started burning out on my razer blackwidow elite "T" key

Heloo, I have looked over the internet and can't find an answer. The problem is this. I bought my keyboard 9 months ago and now the red light on my "T" key isn't fully working which means i can't use chroma lighting on my keyboard in all colours. Is this a software bug or worse-hardware? What should I do?

1
Razer.Speedcr0ss
4 years ago
A
AnaTheB
posted in Razer Support
Keyboard Deathstalker Chroma

Hi everyone, Well, I'm using Razer Deathstalker Chroma for like 3 years now and for the first time I have experienced that all lighting (normally is set to rainbow wave) when playing some sort of games is changed to red. It never happened before and no gaming mode is on. Anyone had experience similar thing? Should I be worried? PS: The game which I have noticed the change is Warhammer: Vermintide 2 Thanks for help ^^

1
Razer.Speedcr0ss
4 years ago
C
CJ1120
posted in Razer Support
Synapse 2.0 working with devices that support synapse 3.0 (beta)

Just a quick question do synapse 3 enabled devices like the blackwidow 2019 work with synapse 2.0?

1
Razer.Speedcr0ss
4 years ago
P
PerfectVision
posted in Razer Support
What cleaning solution to use for Razer Mice?

So alot of people use Isopropyl alcohol to clean their device. I used to use 70% to clean my mouse and keyboard, however I noticed over time the paint and surface would peel and dissolve. For razer products, what percentage or mixture (50 50 with water) is best to disinfect mouse and keep durability for the long run?

1
Razer.Speedcr0ss
4 years ago
K
KryioX
posted in Razer Support
Razer Synapse Cloud Problem

Razer Synapse 2.0 doesn't save settings i tried offline mode reinstalling etc.. after i restart my pc all settings go default again..

1
Razer.Speedcr0ss
4 years ago
Z
Zuzuant
posted in Razer Support
Razer BlackWidow chroma color problem

Hi, I have had my keyboard for some time and recently the ''D'' key stopped viewing certain colors. I use it in green mainly and green doesn't work at all, if i turn the key to the yellow color it stays red, etc. Any tips?

3
Razer.Caziel
4 years ago
_
_Crisis_
posted in Razer Support
Razer Naga Trinity Drivers Not Installed/Showing Up In Device Manager

so around 2 weeks ago, my mouse began having some problems with Razer Synapse 3, Synapse would open then it would get stuck on a blank dark themed page and after around 5 minutes a white page would show up and say something like "Razer Synapse 3 has no connection to the internet even though i was clearly connected because i was on NVIDIA GeForce Now streaming Fortnite. And i found that to fix said problem i needed to reinstall ALL of Razer's programs on my computer, this fixed my internet problem but one obstacle was still in my way, my Razer Naga Trinity mouse wasn't being recognized and/or showing up in Razer Synapse 3, so i tried Razer Synapse 2 but it wouldn't even open (It would launch but nothing would actually show up). I now have had this issue for around 2-3 days and haven't figured it out, fixing this issue would make me very grateful and I would appreciate any help that moves me forward in the process of fixing my problem. Edit: I've checked the installed drivers on my lapt

3
Razer.Caziel
4 years ago
P
Phobos223
posted in Razer Support
Razer Blade 15 Advanced 2080 Max Q - NVIDIA GPU NOT WORKING

Hey All, Looking for some help here. I recently got an "open box" Razer Blade 15 Advanced (7/2019 build date) and am having issues with the Nvidia GPU. Before I return it for a refund I am just trying to see if I can sort this out since other than this issue (obvious a huge deal!) the laptop is perfect. So basically just s the thread title says. The Nvidia GPU does not work. If you select SHOW HIDDEN DEVICES in the device manager you can see it pop up, but it says that the device is "disconnected". It is almost as if the Nvidia GPU was disabled somehow at the hardware level, but I cannot find any setting for this in the BIOS. In fact, I don't see anything regarding the Nvidia GPU in the BIOS at all. Things I have tried thus far: - Reinstalled windows several times using the Razer system image (before and after BIOS update) -Upgraded to latest BIOS I could find on Razer website - 1.04 - Tried cleaning, upgrading drivers for both the intel GPU and the Nvidia GPU. Note that Nvid

8
Razer.Caziel
4 years ago
E
Esk1m0o
posted in Razer Support
There was a bothering vile constant sound

The computer began to make strange noises all the time while it was on. And even when he is in sleep mode, he still makes this squeak

0
E
4 years ago
Boomwaller
Boomwaller
posted in Razer Support
Razer Sila How to Open NAT?

I have 2 Razer Sila until in Mesh mode, and have an issue with the mesh unit dropping off which is a topic for another post, but also noticed my NAT type will show as moderate in Xbox live on PC or Xbox. Is there anyway to fix this? I have checked the Web GUI but nothing in there seemed to allow a NAT change, maybe enabling UPnP? Any help would be great thanks!

1
Razer.Speedcr0ss
4 years ago
M
MicoRx
posted in Razer Support
Razer Thresher Audio Problems

I've had this headset for six months and it's great- however, sometimes I will hear a beep. Then, all my audio is gone for a second up to a minute before it comes back. I am not moving away from my desk, my computer is right next to me so I know I'm not out of range. It's not a battery issue. I would really appreciate some help here so I don't have to go back to my old headset.

0
M
4 years ago
M
MercuryCater
posted in Razer Support
Synapse 3 wont launch, unable to log in

Whenever I try to log in, it just shows me a blank window. Reinstalling everything will temporarily fix it. But it only works once, the next time I start my PC same problem persist.

1
Razer.Speedcr0ss
4 years ago
M
MaLoProject
posted in Razer Support
RBS 2018 sudden death after 3 months out of warranty

I am so p*ssed. Last year i bought a brand new Razer Blade Stealth 2018 3K Touch Display, 512GB SSD, 16 GB RAM for around 1,7k Euros. It worked fine until today. I came back home from a 12h shift as allways, and watched some Prime Series. I turned the RBS off like i do everyday. I tried to sleep, but couldnt so i came back to my RBS and suddenly it wont turn on anymore The green LED indicator at the bottom of the shell still luminates in green ( slowly flashing) but EVERYTHING ELSE wont turn on. No Back Logo turned on No Fans spinning No Keyboard lights No Screen. When i try to charge it, it looks like it still charges, and it knows when the battery goes down bc the LED will turn red when battery is low ( atleast i think its bc of low battery because i cant see anything on the screen. I tried to connect it to my TV but nothing. And before i get the generic "try holding down power for a few seconds, while blablabla" i allready tried that....many times. NOTHING ! So anything

1
Razer.Speedcr0ss
4 years ago

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