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42827 Threads
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Matthewg93
posted in Razer Support
Razer Synapse 3 FireFly Cloth Missing

My Firefly Cloth is missing from the Razer Chroma Studio. Synapse 3 is still seeing my Firefly and working with the Workshop Games just not editable within the studio.

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Razer.Caziel
4 years ago
I
IGTheOG
posted in Razer Support
Razer Firefly Advanced Effects in Synapse 3.0

So, I have a razer huntsman elite, a DeathAdder chroma, and a razer firefly. I am attempting to set an advanced effect on the keyboard, and mouse, which works fine. However, when I do such a thing it won't let me illuminate the firefly at the same time. If I set it to quick effects, then all three devices will work in tandem. I can't figure out how to set just the keyboard and mouse to advanced and then use a quick effect on the mousepad without the others changing. Otherwise, with advanced effects, I won't be able to use the RGB features on the firefly. Some help would be nice gamers.

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Razer.Caziel
4 years ago
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tribblecollector
posted in Razer Support
Razer Synapse 2.0 Opens, Syncs, but never actually opens.

I started my computer today after my computer updated a few days ago and realized i couldn't hear any sound (today, was fine yesterday), usually when this happens it's razer synapse choosing the digital band on my laptops sound system and i have to reset the settings. Well today i had a black DoS looking screen pop-up on startup, it disappeared a moment later, realized i couldn't hear anything so i went to open RS2.0. The Razer Synapse box popped up, it told me it was syncing, and then disappeared, usually after this then the main menu opens so you can modify the settings, devices etc... but in this case nothing happened. I've uninstalled, re-installed, repaired, checked for updates. i've noticed it updates itself on reinstall/repair. The Synapse 2.0 icon is in the tray in the bottom right of windows 10, i can click open razer Synapse 2.0 or Close Razer Synapse 2.0 but clicking on the open option results in nothing happening. Did a windows update break synapse or did razer break it wi

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4 years ago
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BlueGreenaeroguide885
posted in Razer Support
2 month replacement time on replacement phone, no replacement received

I purchased a razer phone august of 2018 may of 2019, it was faulty and was replaced because of a bad battery as per razer. received my first replacement may 6th 2019 The may 6th first replacement razer phone lasted 3 months before the battery at 25% would either kill the phone altogether or the phone starts to act strange like suddenly 10% of battery life disappears when your in the 1%-25% battery life range. I reached back out to razer support august 1st finally after 15 days of going back and forth with razer they decided to replace the may 6th phone. This time, When i had received the UPS return label for the may 6th broken phone that i was sending back to razer. I realized they had my old address so i proceeded to update razer about my new address. email provided below: Email i sent to razer support: From: R.F. Date: Mon, Sep 9, 2019 at 9:54 AM Subject: Re: Case: OMITTED To: Orders Support <ordersupport@razer.com> Just got my UPS tracking information for and Again,

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4 years ago
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frontTealDeerbook415
posted in Razer Support
Razer SurroundSound driver not working/installing

So recently I've decided that I would reinstall some stuff on my computer, Synapse 2.0 happened to be one of those things. But I've realized I did a dum, because now when I use my Razer Man O War headset (wired edition), I can't use surround sound at all. It will calibrate, but I won't hear it, I also won't see it in the Razer mixer portion of Synapse. Here's a few pictures of me having the ability to apparently calibrate the SurroundSound feature. https://i.imgur.com/uJTuLiu.png https://i.imgur.com/FaPWQl7.png Now, I've tried completely uninstalling Synapse 2.0, removing any registries I could find, files and etc. Then I've reinstalled Synape through the WebDownloader on the official site, restarted, installed and restarted again and finally when Synapse was full updated I plugged in my headset, which prompted a driver update wizard, which again I went through. However, in the end, everything seems to install fine BUT the SurroundSound drivers. I've also tried looking in to grabbi

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Razer.Speedcr0ss
4 years ago
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MadderLakeleetcar430
posted in Razer Support
Razer Phone absolutely 1 ( one ; uno ) - Android Pie issues

It's been some time since ive updated my RP1 to Pie , after a week i had some issues first being the camera , i sorted it out , turned off the DND bit. My second and biggest issue right now is the Wi-fi or mobile data disconnecting every time i play a game ( i can play for about 5 minutes until it disconnects ) , funny thing is - i go in settings , check the Wi-fi strength and its says connected , yet on the wi-fi icon from the top of the screen it has little "x" next to it even if in the settings says "Connected " and i i cant do anything to fix it , tried everything , all I have to do is wait around 1-2 minutes until it comes back on ( i mean,it lets me play ). The games i play are either Ark, PUBG or COD. For all of them its the same. Anyone knows any fixes??

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Razer.Speedcr0ss
4 years ago
S
Superobot1212
posted in Razer Support
grésillements sur razer nari

j'ai eu un razer nari il y a quelques mois et y'a des grésillements et beugs et c'est très dérangeant

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S
4 years ago
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bardowntopshelf
posted in Razer Support
Razer Blade 15 Advanced 2018 incorrect keyboard

Hi everyone. Hoping maybe I could get a bit of luck on here. I recently bought my second ever Razer product - a 2018 Blade 15 Advanced (1070maxq, 512gbSSD, 16mbRAM, 144hz). It’s amazing, so far I love it. I received it yesterday afternoon delivered, and after a few moments, noticed something peculiar. My keyboard seems to be German/EU and not US. The “ctrl” keys say “strg”, and in place of almost all of the punctuation keys and stuff on the right hand side are foreign characters (Ö, Ä, ß, etc) or are in different places, Return/Enter key is like an upside down L Tetris piece instead of just a bar, Left Shift is actually divided into two smaller keys - one being an extra key that doesn’t even exist on a US keyboard and types the same as the / key or something. Everything types what normally should be in that spot as Windows is set up in English, but looking at the keyboard is very confusing to have to translate. I bought it from Amazon, under a “Warehouse Deal” (used), and got a big

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4 years ago
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CodeBleu
posted in Razer Support
Skippy Frame Drops/Lag on External Monitor with mid-2019 Blade Advanced

I'm using a mid-2019 Razer Blade 15 Advanced (2080/4K OLED). I have it connected to a 42.5" LG Electronics LED monitor via a 10 Gbs USB 3.1 gen 2 cable (USB-C on both ends). Within a few seconds of signing in to Windows after a clean startup, every app gets "skippy", including the Windows UI itself. If I sign out and then sign back in again, it goes away. The following things are all up to date: Windows 10 1903 GeForce driver Razer Synapse Razer Updater Blade BIOS Has anyone else experienced this? Does anyone have any ideas on how to fix it?

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Razer.Caziel
4 years ago
E
editech
posted in Razer Support
Bad reception GSM, bars flicker off and on, getting a replacement question

So I have been dealing with support over five days about my bars flickering in and out of reception, as well as the inability to reconnect quickly in areas and buildings where my connection on other phones was slight, but the razer phone 2 struggled to maintain. I would have to reboot the phone constantly. Now the first half of my emails to support a week ago had general replies with no link to where the my actual support replies were going...., then finally I told them to add my email to the support chain, which took another day... so excuse my frustration because it was about an email a day to get the RMA for several days before I actually received a resolution. So after the laborious process of 4 hours of troubleshooting, resetting my phone, they are requiring me to ship back the phone first prior to receiving a new phone. Support offered no idea how fast I will receive the new phone. So I will be without a phone, and being that I work in support myself, this will be tough. B

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Razer.Caziel
4 years ago
G
get_haddicted
posted in Razer Support
Need help about Chroma Studio

Why can't I see my firefly cloth on chroma studio in synapse 3?

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Razer.Caziel
4 years ago
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claireianna
posted in Razer Support
Purchase Fail?

Hello, I would like to ask about how I bought razergold pin using paymaya but the pincode was not received? Please help me? Thank you!

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Razer.Speedcr0ss
4 years ago
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Perxio
posted in Razer Support
Garena shells purchase through razer gold doesn't work

I bought some garena shells from razer gold and it all works until when i typed in the pin and serial code into garena razer gold pin payment thing , and it says the coupon is invalid or already consumed . I've send tickets to both garena and razer gold but I'm quite sure its razer gold issue since garena leads you to razer gold website to type in the pin and serial . I tried buying another garena shells just to see if its only a 1 time thing , but its just how I expected , its everytime . Razer gold's customer service is barely any help at all , its just an AI that keeps telling me to login to garena and type in the correct pin and serial , I haven't tried the service hotline but i would like to know about other experience first . Razer gold worked when I bought blizzard balance so I still have trust in this

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Razer.Speedcr0ss
4 years ago
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twinightleak77
posted in Razer Support
seiren elite picking up vibrations.

I recently purchased a seiren elite and it is currently mounted on a arm with a shock mount. there is also a layer of foam between the arm and the desk. the gain is all the way down. its not faulty because the first one they sent me also did this. i need to know what settings or set up modifacations i can make to fix this. it is picking vibrations that are so small i cant hear them with my naked ears. thanks. (ps the setup is a bit of a mess rn i been working on fixing this for quite some time:)

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Razer.Speedcr0ss
4 years ago
A
AppleFury
posted in Razer Support
Synapse 3.0 download gets stuck 2/3 done

I had a problem with synapse 2.0 and went to the live support to try and get it resolved. The tech told me to delete everything razer and get 3.0. I did that, even in program files and programdata and now I dont have ANY synapse because 3.0 keeps getting stuck at 240 mb of 408, I sat there for over an hour with zero progress when it was saying "4 more minutes." Any help would be greatly appreciated because to be honest, I am kind of annoyed that I gave up a working application for this.

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Razer.Speedcr0ss
4 years ago
M
Mr.Uchyk
posted in Razer Support
Razer Electra V2 Surround 7.1 activation code

I want use Razer 7.1 surround system but it requires an activation code. Where can i get one?

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M
4 years ago
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CyberYellowfreshcove835
posted in Razer Support
2019 Razer blade stealth keeps waking up form sleep

my blade keeps waking up randomly from sleep. No peripherals were moved.

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4 years ago
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radiozoneAndroidGreen812
posted in Razer Support
Razer cortex beta lag

Im having a problem where its so laggy i cant even use it. I cant even click on icons.

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R
4 years ago
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pnpnd
posted in Razer Support
Razer Phone 2 - Problem with installing OTA update

Hey Insider! I'm so excited that Razer phone 2 've just launched MR2 Pie update but sadly I try to update my phone to the newest version via OTA but it cannot, system keep showing installation problem. Then, I try to contact @Rox598 on Reddit but we still cannot find the solution right now. Anyone faced the same problem? any idea to make OTA work again?

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P
4 years ago
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RhoOfFeh
posted in Razer Support
Blade pro (2017) only working on AC power

Since I'm currently awaiting a support agent, I figured I'd start asking here as well. I have a Razer Blade Pro (2017) which I purchased new. A few weeks ago, I accidentally knocked the power cord out while in use, and it just shut off cold. It acts almost as though it has no battery at all, although the Battery section of the Windows control panel shows the battery at 100% with no notifications. Is there anything I can try to bring it back to life, or am I stuck purchasing a new battery for it? Thanks

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Razer.Caziel
4 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Need to Replace Your Lost or Damaged Parts?

The one stop shop to replace your lost or damaged Razer parts Currently available for US customers. The look and feel of your set up matters. Oftentimes, the little bits and pieces that make up our products get lost or damaged causing our keyboards to wobble, headset to feel lopsided and our mice uncomfortable. Luckily, the RazerCare Store is here to help. Visit this thread to get updated on new parts. Check out the RazerCare Store today to see if you can find that missing piece you've been looking for.

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dekades
4 years ago
S
ScrewedByExisten
posted in Razer Support
2019 Blade Pro 17 - No TPM?

Did razer seriously stop putting TPMs in their laptops? I see no mention anywhere of there being a TPM and support acted like they didn't even know what one was.

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Razer.Caziel
4 years ago
T
techCeladonGreen609
posted in Razer Support
2018 RB 15' Extreme Temperature Issues Over Time

Hi, so I've had the 2018 1070 advanced model for a few months now and I've gradually seen my temps get significantly worse. For the most part, I understand that laptops generally get hotter as they age, but this has become extreme. When the laptop was new and running in balanced mode, I was looking at mid 80c on the CPU and low 70s on the GPU (with a -0.145 undervolt on the CPU). The performance was good, the CPU was maintaining around 3.1 GHz in-game and I was pretty content. However, this only lasted around 2 weeks; gradually, my temps were going up and up with essentially no change to my application flow. Now, while playing games and no matter what I do, max fan, balanced mode, undervolting GPU/CPU, the CPU temp goes up to 100c and stays there. This is concerning because this laptop isn't old and was pretty expensive; I keep my gaming session short because I'm concerned about the effect maintaining those temps will have on the longevity of the laptop. I have no idea what to do, but

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Razer.Speedcr0ss
4 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Get RazerCare With Your Razer Gear Today

Currently available for U.S. and select EU* customers through Razer.com Every new Razer product comes with hardware repair coverage via its limited warranty. RazerCare protection plans extend that coverage to – 3 years for Laptops, 2 years for Mobile Phones, 3 years for Peripherals (Headsets, Keyboards and Mice), so you can enjoy your Razer gear without worry. RazerCare protection plans may be purchased concurrently with your product or separately for eligible products purchased through Razer.com or an authorized reseller within the past 11 months. Visit razer.com/razercare for details. *Due to EU consumer laws plan details may vary between regions. Visit here for more details regarding the EU RazerCare coverage.

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dekades
4 years ago
J
JimmyXCrow
posted in Razer Support
Headset not showing on Synapse.

I keep running into this issue on and off over the years, and still when I look around the web I never find a solution. Just a heap of people having the same issue it's either anger at Razer for creating such crappy software or a member of Razer giving the old copy and paste "Please PM us and maybe we can help" I cant find a proper answer from Razer to get around this nor has half the people I talk to on live chat got the slight idea on a fix. Has someone from the community got any ideas or is it time to swap out to a new brand?

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4 years ago

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