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42141 Threads
C
coolFuchsiaEMERALD395
posted in Razer Support
Razerblade 15 Base Screen Dark Patch

Hi all, I'm new to the forum and Razer laptops in general. I've just purchased the Razerblade 15 base model (the 256gm spec) and seem to be having an issue with the screen. In the process of dealing with Razer Support but looking to avoid returning the product from the UK to Hong Kong and waiting for a replacement if possible as I really need the laptop for work and would need to purchase another in the meantime so would probably be better asking for a refund if this ends up being the case. Has anyone else encountered this problem, or could advise me on how to fix it if so? It seems to be intermittent. It was present when I first turned on the laptop and stayed for the first couple of hours. I did all the driver and windows updates, went home and then the screen was normal. It's been normal for most of today but suddently darkened and the problem came back. Tried a couple of restarts but no joy. Any help would be appreciated! (tried changing the refresh rate from 60 to 48 which didn

4
C
5 years ago
J
Jakeisaacs
posted in Razer Support
Please connect a Razer Synapse enabled Device

Using a 2017 MacBook Pro with the Kraken tournament edition. Just gives me the error Please connect a Razer Synapse enabled device. Cant find any information on what to do. Help.

1
Razer.Caziel
5 years ago
T
Tedington
posted in Razer Support
Serial number for razer ornata

Fixed the issue but don't know how to delete the thread, whoops

1
Razer.Caziel
5 years ago
D
dailyRoseDustconnect795
posted in Razer Support
Synapse 3 doesn't see Kraken Tournament Edition

At first I was pleased with the headphones, there were no problems, but this problem arose quite suddenly. Synapse does not detect, even after reinstalling (Reinstalled removing Synapse in Program Files and ProgramData). THX does not work either (the green light is off, although you can turn off the microphone, you can still change the volume). Drivers THX Spatial - Synapse and Razer Audio Controller are malfunctioning. Sorry, my english is bad. (I'm from Russia)

4
Razer.Speedcr0ss
5 years ago
B
byteVividBurgundy966
posted in Razer Support
Static noise on Kraken 7.1 V2

Everytime I turn on my PC, my Razer Kraken 7.1 V2 is making that annoying static noise. I order to fix that issue I have to plug them out and back in again. I have Synapse 2.21. Link: https://streamable.com/u1tws Any ideas?

3
BlackFireDragon
5 years ago
H
hitApricotgarden676
posted in Razer Support
Just Updated to OSX 10.14. Blackwidow Chroma, Deathadder Elite, and Firefly Color all not working

The title sums it up. After the mojave update, I was told to update Synapse. Its now 1.85. None of my devices are being recognized anymore. Synapse just tells me "please connect a razor synapse enabled device". Ive uninstalled and reinstalled the app after unplugging and reboots. No change. Any ideas?

4
O
5 years ago
T
Tobii1Kenobi
posted in Razer Support
Configuring Razer Ornata Chroma with PS4 Slim

Sorry - I'm asking as a newbie and on behalf of my son: is it possible to configure a Razer Ornata Chroma keyboard on a PS4 Slim? Alternatively, can he access a configuration initially created on a PC/ Mac when his keyboard is connected to his PS4 Slim? Many thanks for any responses in advance.

1
Razer.Caziel
5 years ago
F
firstToolboxtrend948
posted in Razer Support
Razer Raiju mobile on Tacticool.

Hey just bought the Razer Raiju mobile to take my mobile game Tacticool (3rd person shooter) to the next level. Should work on the game when i asked support. But cant move or use my weapons? Does anyone know how to get it to work with this game? How does the controller works with other games. Do you just connect the controller, start the game and go or do have to do a configuration before playing. Dont think the mobile app does do much configering. Im a But list here... Please help anybody.

1
Razer.Caziel
5 years ago
L
Luking4Luv
posted in Razer Support
Nari Ultimate Hypersense

I cannot feel any vibration while using it during gaming and music. I already set the Haptic intensity to 100 in razer synapse 3. Is there anything else I need to do the enable the hypersense?

1
Razer.Caziel
5 years ago
H
hawaiikaiboy02
posted in Razer Support
Blade stealth 2019 can't install Intel xtu

I'm trying to under volt the blade stealth 2019 cpu. I attempted to install Intel extreme tuning utility but when installing the xtu installer is saying "This device is a unsupported platform" and it fails to install. Anyone have any idea how to fix it?

1
Razer.Caziel
5 years ago
N
noahkim
posted in Razer Support
Razer Synapse MAC Mojave Allow system software from Razer USA Ltd.

When I tried to open up razer synapse, it told me to allow system software from razer. When I clicked on it, it took me to my security & privacy in my system preferences. However, there was no option to allow system software from razer in my settings. Please help.

6
PT.Singer
Vanguard
5 years ago
R
Razer_king8
posted in Razer Support
Razer Headset disconnects and connects , is it software or hardware problem

Hello i have Razer Headset , Model Kraken 7.1 Chroma ... it was working properly for two and half a year until this month i got a problem with this headset ; i was playing a video game and there was music open on back ground suddenly whole sound got cut off (game and Music) and when it connected back sound raised so badly while my ears were close to blow up and after 1 second it fixed again ... after 2 weeks problem got worse ; the headset's voice goes off for almost 30 seconds. now i want to know whether its a hardware or software issue ? if its hardware issue is it possible to repair ? i've also bought Razer Mouse and keyboard beside the headset i really thought razer builds tough stuffs ... but the headset makes me think i was thinking wrong but to be honest mouse is perfect.

3
Razer.Caziel
5 years ago
K
Kjondabeat28
posted in Razer Support
Razer blade 15 synapse won’t let me change keyboard to rainbow

New to this forum thread stuff, just looking for an answer , watched YouTube videos. Googled, I’ve messed with synapse for months. I can’t get the rainbow flow effect on my razer blade. I’ve tried selecting parts of the keyboard that doesn’t even work, changed layers, customized them but the only thing it will do is color spectrum change the entire keyboard the same color, none of the other effects do anything it just does color spectrum change? Why and how can I make mine do what everyone else’s does. It’s driving me nuts that I cant seem to figure it out, I stay up to par on my updates as well. 2018 razer blade 15” with chroma.

3
Razer.Caziel
5 years ago
K
Ksavierross
posted in Razer Support
Activatoin Code

I downloaded 7.1 Sorround Sound, but I stopped on step when you need to use activatoin code but I don't know where or how to get it.

3
Razer.Speedcr0ss
5 years ago
S
Sean2187
posted in Razer Support
Razer nari issues

So I have been having issues with my razer nari headset. I just purchased them 2 days ago and they have been working flawlessly until I got home one night and logged back into my computer and everything went bad. On certain games, I couldn't hear any sound and on other games I could hear sound, but only if I cranked up the voice chat on the game/voice chat mix dial as well as turn up the volume on the dial on the right earcup. If I turned up the game chat, I wouldn't get any sound in my games. I've tried restarting my computer twice and that didn't seem to solve the issue. I've tried updating the firmware to the latest version and still nothing, I've set the device as the default device on my system and still no good. I'm wondering if it's just a software issue or if it's a product issue?

1
Razer.Speedcr0ss
5 years ago
D
DragonH
posted in Razer Support
Boot up doesnt load profile

Another Razer Synapse problem. Whenever I boot up my PC my Razer Chroma Ornata appears to reverts my WAVE PROFILE to the SPECTRUM CYCLE profile. Most of the time (sometimes it does load normally after about 10-20 seconds). I have even changed the default value profile to me preferred ones thinking it maybe boots to the default value. But it does not. Any ideas/workarounds (that don't include burning synapse).

3
Razer.Speedcr0ss
5 years ago
G
guidecoolGunmetal530
posted in Razer Support
Orbweaver chroma not being detected

The orbweaver chroma device is showing up in the devices list however is not being detected by razer synapse

2
D
5 years ago
S
SoulSteel_tv
posted in Razer Support
Razer Kraken Pro V2 - Oval Ear Cushions

i active a product of Razer Kraken Pro V2 - Oval Ear Cushions from where i need to get the code of 7.1 surround sound

1
Razer.Speedcr0ss
5 years ago
S
storyTulipever381
posted in Razer Support
Kraken tournament THX edition

So i bought these headphones few months back and i love them. Sound great and are nice and light. The only problem i have is some times like 1 out of 10 videos deep male voices are just so deep it actually ruins the video. Music doesn't have any problem and i usually like base but these kinda have almost no bass. Its kinda hard to describe. So i have the THX enabled i feel it makes everything sound better and helps what little base the headphones have. I have the Equalizer set to custom but im not experienced with setting these up to give good sound. i put a pic of my setting if anyone wants to chim in what i can change things to. Looks like the 125hz to 500hz is the bass?

1
Razer.Speedcr0ss
5 years ago
J
javveling
posted in Razer Support
Razer Kraken Pro V2 No Sourround activation Code

Hello, I have just registered my newly purchased Kraken Pro V2. I did not receive an activation code for 7.1 Surround Sound. How do I get this? Thanks,

3
Razer.Speedcr0ss
5 years ago
G
Gusee
posted in Razer Support
Razer THX surround sound not working.

I just bought this headset : Razer Kraken 7.1 THX, and with the first time i tried it, it worked well with surround sound and everything. After the surround test, Razer Synapse recommended me to restart my computer. so i restarted my computer and tested surround once more, it worked! but.. after playing my game, and tested the surround sound again and it did not work from there on. Does anybody know whats happening. If this helps, (here is my pc components:) Processor Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s) System Model H81M-S2V (MotherBoard) GPU Nvidia Geforce GTX 1060 6GB RAM 12 System Type x64-based PC Windows 10 Version of operating system 10.0.17763 Build 17763 System Manufacturer Gigabyte Technology Co., Ltd. Please help, Thank's.

4
S
5 years ago
M
mikigol26
posted in Razer Support
razer kraken 7.1 v2 mercury edition

I bought the headphones a few days ago but as soon as I attack the PS4 or PC I hear my voice in the headphones is a problem with the headphones or is normal because it's annoying thanks

1
Razer.Caziel
5 years ago
0
0smodeus
posted in Razer Support
Not receiving Surround Pro key

I have both Synapse and 7.1 surround installed and also registered my headphones but I'm not receiving the aforementioned key.

1
Razer.Caziel
5 years ago
L
loadOrangeRedradio717
posted in Razer Support
Synapse 2.0 Not Recognising Kraken 7.1 V2

Synapse 2.0 is not recognising my Kraken 7.1 V2's. When I right click the Synapse icon in the tray I can see "Kraken 7.1 V2 Oval Edition" but in the software itself nothing comes up. I have tried every combination of uninstalling Synapse, reinstalling synapse, uninstalling the headset's drivers and reinstalling them and multiple restarts between these steps and I can't get synapse to work properly. When I first got the headset synapse recognised it, but as soon as my pc was turned off and on again synapse stopped recognising it. I've had this same issue with my old pair of Kraken 7.1's, but the issue was fixable with replugging the headset or re-opening synapse. The issue eventually fixed itself with my old headset but this time that doesn't seem to be happening and I can't find any short term solutions. Thanks in advance.

3
Razer.Caziel
5 years ago
H
Halaysharpvoice985
posted in Razer Support
PLEASE HELP: Razer TIAMAT 7.1 V2

Hi, there！ I bought my Razer Tiamat 7.1V2 like a year ago, It has been performing very well especially with Razer Surround Pro. However I reintalled my windows system and I did not save my Razer Surround Pro.exe. Now I could not find any download links for Razer surround pro. It would be much appriciated if you can kindly help me to solve this!!!

1
Razer.Speedcr0ss
5 years ago

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