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42990 Threads
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GrumpyGenXrInsider Mini
asked in Razer Support
Razer Wolverine V2 Wired Gaming Controller, Can't find driver for PC.

I purchased this V2 because my V1 did not have a driver or support to ensure the “mic mute” button works. Now that I have this newer model there is no “mic mute” button and I can’t find a diver that works. The one I found requires I hook up a dongle before it will install. I just want a button that allows me to mute my microphone, is this too much to ask for? 

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G
6 months ago
Meaowrs
MeaowrsInsider Mini
asked in Razer Support
My headset is doing a buzzing sound

hi! so i bough my Razer Blackshark v2 Pro probably less than a month ago on my local shop called “worten”.and it’s been really nice it has been doing its job like it is supposed to, until i plug it to charge and now i don’t know what happened, but it plays a buzzzz sound everytime it is on. when i change the audio equalizer is stops for a bit and starts again so I'm guessing it is only on the sound discs ( don't know the exact term sorry!) and i’ve tried to look for a way to factory reset it but i am not sure i found it..any idea what i can do? thank you so much!! Maria

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Meaowrs
6 months ago
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UpLift_VancouverInsider Mini
asked in Razer Support
Leviathan V2 X RGB LED lighting not working

Hello!I have recently ran into a major issue with my Leviathan V2 X soundbar: the Chroma RGB lighting has stopped working. Audio still works fine, but absolutely no lighting, not even on the startup & shutdown sequences. This soundbar is always plugged directly into my PC’s motherboard USB-C slot for power & audio, I do not use the Bluetooth mode.What can I do to fix this? I have already submitted a support ticket with Razer directly, but I thought I would ask here for advice as well.

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U
6 months ago
FARNAZMX
FARNAZMXInsider Mini
asked in Razer Support
my headphone cant difine by razer synapse

hi i regesterd my hedphone on razer prouduct bot my razer synapse cant define my hedphone headphone model: blackshark v2 x

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FARNAZMX
6 months ago
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BetYouLoveMeInsider Mini
asked in Razer Support
Nari Ultimate Dongle Not Connecting

So, I was in the middle of a game and my headset disconnected and the dongle is trying to connect and immediately disconnects over and over again,Is there any way I can get a replacement?I believe I'm still under warranty.

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B
6 months ago
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unceasingtech2Insider Mini
asked in Razer Support
Razer Leviathan V2 noTHX spatial audio for Apex legends

I can get Thx spatial audio on Apex legends via Razer Blackshark V2 but on My Leviathan V2 sound bar there is no THX Audio support for apex legends but i have support for Gta 5.In the compabitilty List  there is support for Apex legends in surround speakers.Please help me i bought this just for Apex legends now i m literally frustrated.

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U
6 months ago
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Isaac_2004Insider Mini
asked in Razer Support
How to extent warranty?

I bought a mouse from Razer Official Store using Lazada app. After I bought , I realized that I choose a wrong section, I didn’t choose for three year warranty. I have asked the customer service of razer (Lazada), he/she told me to explain my situation to razer support and inquire about changing the warranty duration. So, can I know is that possible that I can extent to 3 years warranty? Hope someone can answer my question, thanks a lot.

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I
6 months ago
sharptruckStraw224
sharptruckStraw224Insider Mini
asked in Razer Support
Razor Iskur Backrest adjustment no longer holding

Hello. The backrest adjustment on my Razor Iskur gaming chair no longer holds properly. It holds initially but when I change my position or I get up and sit back down on the chair it fails and goes back to initial position.I am referring to this setting pictured below:Thank you.  

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sharptruckStraw224
6 months ago
leetbaseWindsorTan244
leetbaseWindsorTan244Insider Mini
asked in Razer Support
Wrong Purchase

I accidentally purchased Riot cash instead of razor gold. Is possible to convert to  riot cash to razer gold

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leetbaseWindsorTan244
6 months ago
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YasoskiInsider Mini
asked in Razer Support
Blackshark V2 2023 Pro Changing right and left directions.

I can only increase the sound by wearing the headphones upside down. In games, I can understand where footsteps are coming from.I can't understand if I wear it straight…How can I change right and left directions?   

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Y
6 months ago
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twofacedfrogInsider Mini
asked in Razer Support
Razer Core X Chroma USB and synapse not working

The GPU is working well but the Core X Chroma is not being detected by synapse nor are the USB ports working. The AsMedia drivers aren’t even appearing in Device Manager.

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T
6 months ago
Darkeusz
DarkeuszInsider Mini
asked in Razer Support
My "m" key is unresposive. I'm writing this using On-Screen Keyboard

Razer BlackWidow Green Switch (RZ03-02860100-R3M1). I don’t really know how to fix that problem I have tried cleaning the key, uninstalling and installing drivers and nothing works. I don’t want to replace it because it was my first ever keyboard

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Darkeusz
6 months ago
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mati454Insider Mini
asked in Razer Support
macro support

alright so i want my macro to continously hold right click and then spam left click, while i hold the macro button, and when i release the macro button for the left click spam to stop, and then for the right click to be releasedive been tinkering around with macro and havent found a really good way to do that, can anyone help?

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M
6 months ago
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062841Insider Mini
asked in Razer Support
Broken keyboard key

The “i” key on my razer huntsman TE keyboard has suddenly stopped responding. i keep it relatively clean and don’t even use it all that often. i cant imagine what cause this since its not even a key that is used more than others or anything. i tried my luck with the warranty but that seems to have run out so now i’m wondering if there’s anything else i can do before i just buy a new keyboard.

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0
6 months ago
SmokeyTopazhitpoint142
SmokeyTopazhitpoint142Insider Mini
asked in Razer Support
Cant use Barracuda Wireless with Seiren Mini

Hello! Just recently purchased a  Barracuda X. But when I plugged the USB dongle in, it would only want to use the microphone on the headset itself. How do I use my Seiren Mini as my mic and my Barracuda X without having to have a cord on my headset?

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SmokeyTopazhitpoint142
6 months ago
AbiodunAzeez
AbiodunAzeezInsider Mini
asked in Razer Support
ORDER NOT DELIVERED

Who do I contact if my order has not been deliver and it’s been over two weeks NO - RZGBWP1000001569210Ai don’t know 

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AbiodunAzeez
6 months ago
bitBottleGreenworld782
bitBottleGreenworld782Insider Mini
asked in Razer Support
Silent Installation Synapse 3 to mitigate Security Vulnerability ???

Hi folks ,  What is the silent parameter to update \ install the latest synapse without requiring user interaction ???? Thanks in advance,Fabio

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bitBottleGreenworld782
6 months ago
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RZ09-0421EED3Insider Mini
asked in Razer Support
How to upgrade memory on my laptop if it still on warranty?

Is that ok to disassemble my laptop in order to replace memory?Will I lose warranty in that case?If so, who can do it without loosing a warranty?My location: Poland.Laptop: RZ09-423E

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R
6 months ago
DomchoPro
DomchoProInsider Mini
asked in Razer Support
Razer Basilisk Ultimate not shown in synapse when wireless

Hi,I had this problem for a long time now. Razer Synapse doesn’t show my Basilisk Ultimate when it’s wireless, so when it’s not connected on cable, but mouse is working. When it’s connected to cable Synapse shows it and I can change its settings normally.  I have tried rebooting my pc, uninstalling synapse completely and updating firmware manually.How can I fix this?Thanks.

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DomchoPro
6 months ago
Alejandrah
AlejandrahInsider Mini
asked in Razer Support
Razer Seiren v2 pro turning off by itself

Hi I have a Razer Seiren V2 Pro and I don't know why or who but its turning itself off or disconnecting. I did reset my pc twice because of this error and it has not worked. I have changed the USB cables and nothing. With some USB cables it works for a bit longer and then randomly disconnects itself.

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Alejandrah
6 months ago
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retroSlimyGreenJET680Insider Mini
asked in Razer Support
Razer Ornata v2 key stops working when I press another at the same time

Hi, the issue I´m having is basically covered in the title. When I press and hold key (A), and then press another key (B) at the same time, key A stops responding. This causes problems mainly in games with WASD running, when I´m for example running (holding W), then turn (press A) and W stops working (so my character stops).I´m not even sure if it´s a keyboard problem, because it happens only in some games, but in others it works perfectly fine. Does anyone have an idea what to do with this and what might be causing it? 

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R
6 months ago
autoMiddleRedbay330
autoMiddleRedbay330Insider Mini
asked in Razer Support
Razer Kiyo Pro not being recognised in Synapse

I've just gotten my Razer Kiyo Pro a few days ago and it has been an uphill struggle getting it to be recognized in synapse. Synapse fails to recognise it and it’s really problematic. It’s of no fault of the device it seems cause the device runs fine on my work softwareWhat I've tried so far:-clean installed Razer Synapse-used ccleaner to clean the razer drivers-uninstall and/or switched Razer Kiyo drivers-uninstalled all broadcasting applications-tried using the Razer Kiyo on a variety of different devices-switched USB ports-checked and changed the camera privacy settings of Windows 10-updated Windows 10 and Razer Synapse-validated all filesI've also tried some more minor stuff, I've looked at every post on this forum, Reddit and a variety of other hardware forums, nothing has fixed this issue. please I rlly need this fixed

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autoMiddleRedbay330
6 months ago
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grassblox311Insider Mini
asked in Razer Support
Razer Lancehead not working unless computer restarted?

Hi! I’ve had this mouse for a while now and every once in a while the mouse would refuse to work. It always happens when I re-open my laptop from a previous session. The mouse is plugged in, it glows, and it appears to be functional in the hardware settings of my computer. It even disables my touchpad (which was a setting I enabled which happens whenever a mouse is plugged in). When the mouse is in this state, the mouse cannot interact with the computer in any way. I can’t move the pointer or use any of the buttons. When I unplug the mouse, the touchpad works as normal. When I plug the mouse back in, the mouse still doesn’t work. This is solvable by restarting my computer, and once I do that the mouse works like normal. But, the problem keeps popping up and so I would like to know if it’s possible to fix or prevent the problem without restarting. 

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G
6 months ago
G
Gal_BegrerInsider Mini
asked in Razer Support
razer huntsman elite not working

the keyboard can't connect to the pc. Whenever I try to connect the USB I get the error usb device not recognized. If it is on demo mode it works but the second I try to connect it normally it won't work. It won't even show the lights or anything but it is plugged in also I can see in the device manager that the pc identifies the keyboard but can't use it. If anyone has a solution to the problem I will really appreciate it. I have been trying to fix it for over 3 months without success.

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G
6 months ago
podle
podleInsider Mini
asked in Razer Support
Xbox controllers .

Hi all, Can I map my Xbox elite controller series 2 using Razer. Juat new to Razer, Thanks

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podle
6 months ago

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