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42190 Threads
N00bish_Gamer
N00bish_Gamer
posted in Razer Support
Hammerhead True Wireless

Ive only had them two days and im getting problems, they wont stay connected to my PC and there is no sound when connected to my PC - the y connect to my phone ok and I get sound, but I really bought them to use whilst gaming, are the Hammerhead Pod suppose to light up when fully charged or not or am I not using them correctly

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N00bish_Gamer
3 years ago
A
Awaken4512
posted in Razer Support
It's not possible to download 7.1 SURROUND SOUND

Hi! I can't download Razer 7.1 SURROUND SOUND even though I have Windows 10 with 64 bits. When I click the download now button, the cursor just loads for two seconds and nothing else is happening. I tried to refresh many times but it still does not work.

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A
3 years ago
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Isademonium
posted in Razer Support
Type of charger

The charger of my Razer Blade just broke and I want to buy a new one, but I'm not sure which one to get. My laptop's model is RZ09 02202E75. I don't know to much about computer, I would really appreciate the help!

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I
3 years ago
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CKMID
posted in Razer Support
please help

i've just bought a pair of kraken pro V2 but i can't register the product on the website as it told me that the serial number is unknown , can anyone help me ?

1
Razer.Speedcr0ss
3 years ago
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bookrushRoyalAzure765
posted in Razer Support
Razer Thresher

Recently I was gifted the Razer Thresher Gaming headset for Xbox and for the first few days it was amazing and then when I started playing Apex Legends the audio that would come from the left side came out of the right and the audio that came from the right side would come out the left. How do I fix this

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B
3 years ago
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Corrupted21
posted in Razer Support
Razer cortex wont track game time for squad rewards.

My razer cortex stopped tracking my progress after a certain time in the competition, could this be fixed?

1
A
3 years ago
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cafeVividTangelosleek828
posted in Razer Support
Synapse Software + Surface Book 3 Major Issues

My razer gear has of late become unusable when using the Synapse software suite. Random USB disconnects, repeated keys, missed keys. In short, if I have any of the Synapse software installed, keyboard/mouse is impossible to use. If I uninstall the Synapse software suite, everything works fine. However, I then cannot use the main feature of the keyboard/mouse/goliath mat, which is extremely disappointing. I love the razer stuff, but the software (at least for me) appears to be impossible to use Is it just me or do others experience the same sorts of issues?

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C
3 years ago
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YaleBlueconnectretro796
posted in Razer Support
Razer Blade 15 camera not found

Hello, I am having the same issues with the camera. Windows cant recognize it. Please help. I have tried many alternatives. Im in Lima, Perú. How should I my computer to you guys in order to fix it. Please help.

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Razer.Caziel
3 years ago
R
Recneps01
posted in Razer Support
Razer Blade repair?

Hello, my 2018 razer blade 15 advance screen just broke. It fell and the bottom right of the screen near the hinge is a little bent. Screen is not usable. I Have finals coming up, I NEED HELP!!!!!

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Razer.Caziel
3 years ago
3
34124
posted in Razer Support
Does Synapse 3 support the normal razer Ornata?

As the title says, I want to know if the non chroma version is supported as well

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3
3 years ago
T
TheSolution101
posted in Razer Support
7.1 Surround Sound won't download

I just got a Razor Kraken recently and I want to download surround sound for my headset. So I go to https://www.razer.com/71-surround-sound and hit the download button and it won't Download. Help Me

2
I
3 years ago
themykel
themykel
posted in Razer Support
Windows 10 hibernation issues

I have the Razer Trinity mouse and black widow keyboard setup with the synapse software and my windows no longer hibernates. I saw the suggestion of disabling the HID Game controller but dont have one installed. Hoping for help in resolving this and really hoping RAZER has a better solution after 5 years of this being an issue....

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themykel
3 years ago
P
PandaMuncher
posted in Razer Support
Nari Ultimate

my headset wont turn on, its 4 days old and has worked great until today, i had it charging while i was at work and i got home no red light was on and it just wont turn on.

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P
3 years ago
A
Antiker377
posted in Razer Support
Sent in my laptop 2 times - still has issues.....

Dear Razer support, I send my laptop in twice within the last few months. After the first time, i sent in my laptop I received a replacement that does not start 100%properly and sometimes takes 45 secs to start. Further, the charger was broken. I sent this laptop in again and on Friday i received it back with still having the same issue. It has still problems booting up. In total, I have been without my premium laptop for more than 3 months this year. This is unacceptable, and for a premium product just ridiculous. I would be great if you could help me out here. I do not want to have to send in my laptop for the 3rd time and I am very frustrated with the process. Cheers, Marc

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Razer.Speedcr0ss
3 years ago
G
GamingSarah
posted in Razer Support
Two things

For starters I love my headset, I love this program and can't rip myself from using anything else! (want to be positive first) Secondly I have two Issues... 1. I downloaded the Streamer Companion App and it's all installed except I can not log in it keeps telling me "No Authentication Found" don't know what that means all I know is my password matches the email and I even tested it signing out of the Synapse and logged in my Razer ID and it worked but for the Streamer Companion App it won't let me. 2. Through the course of 1 and a half years almost 2 years. I bought the Razer Kraken Kitty back in February 2019 then when I noticed there was a new one where the ears had Chroma Connect back in April/May 2020, I sold my old pair and bought the new one. Randomly once in a blue moon it would lose it's Connection but now IT KEEPS HAPPENING! It's kind of getting old hearing the sound of Connecting Success and then the losing Connection. I don't know if having the BT Kraken kitty will help s

1
G
3 years ago
J
Jaraxler
posted in Razer Support
2020 Stealth Battery Solution

Hello. A couple of OP's have had trouble with their 2020 Stealth (s?) battery run-times. Generally they reported battery run-time either dropping within the first few weeks of ownership, or just having poor battery life from the start. I was part of the latter group and was dumbfounded that my brand-new laptop was only getting 3 hours & change on even the most conservative battery and display settings. I tried deleting the ACPI controller and draining down the battery as per another thread to no avail. After checking out my battery report, Razer recommended I go back to factory on my stealth. It Worked. To be clear, after the reset I charged the battery to 100% and disabled all power-saver mods except the auto sleep at 5%, then allowed the battery to drain out before re-charging. Right now I am averaging 7-9 hours, well in line for a 2020 with moderate use. I should say that this is merely my experience, and that if you are having the same problems it may be worth consulting with R

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J
3 years ago
R
retroTangoPinklab637
posted in Razer Support
razer gold no funciona desde ayer 17/11/20.

desde ayer en la tarde intente comprar razergold desde mi pc por visa, pero en cada momento me dice" Gracias por usar Razer Gold! La transacción de recarga falló. Pruebe con otro método de pago", ayuda por favor podia hacer muchas compras pero ningun metodo de pago funciona ahora

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R
3 years ago
N
natrix_
posted in Razer Support
I cannot enter activation code

before this my razer kraken v1 can use the razer surround, but right now I cannot use it anymore. i try to insert the code but cant. anyone can help ?

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N
3 years ago
F
fastsideWarmBlack348
posted in Razer Support
RAZER SPATIAL AUDIO 7.1

Hello All! I just bought 15 days ago a new set of headphones and i can t activate them to use surround sound 7.1 There are new, i get a cart with the activation code, when i use it it says " The code you have entered does not seem to be valid. Please try again. " I don t get it, the headphones are new new, why it doesn work the code? Thanks in advance!

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F
3 years ago
M
MaxCatchEm
posted in Razer Support
Laptop battery swelling and breaking trackpad

Hello, I have an out of warranty Razer Blade that has a seriously bulging battery and I am wondering what do I do? The contact page doesn't work because I am out of warranty, but I am worried about the safety of the laptop like this? Can you please advise what I should do? Thanks,

1
S
3 years ago
W
whscheid
posted in Razer Support
Scroll Wheel Not Programmable - OS Catalina

I just upgraded my OS within OS Catalina and now I am unable to program the scroll wheels on my Tartarus V2 and my Hex V2. They previously worked on whatever version of Catalina I was on before. Everything else works fine. What am I missing or what do I need to do?

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W
3 years ago
M
mrjarjar8153
posted in Razer Support
Razer Black-widow Lite Light Adjustment problems

When I was adjusting the light in my PC, the pc suddenly make up some weird noises. Is this normal?

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M
3 years ago
N
nicpierce
posted in Razer Support
New to gaming

Good morning! I need help! My 11 year old son currently uses his xbox and/or ps4. He has expressed interest in a gaming pc. I don't know where to start. Looking for something affordable for beginners. We would need the monitor, keyboard, headset, etc as well. Any suggestions? Thank you!

0
N
3 years ago
A
ArdasVarah
posted in Razer Support
Mouse and Keyboard freezing

Mouse and Keyboard freezing not working with synapses 3.

0
A
3 years ago
J
Jhered
posted in Razer Support
Orbweaver

As I can no longer use Synapse to programme keys,do the keys on the Orbweaver keypad have a factory preset as new. If so does anybody know what they are please

0
J
3 years ago

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