Razer Support

Hello guys!I’ve detailed an issue with my Barracuda X (2022) headphones and the mobile app in the following 'link.' This is a separate problem, but it might be related: I’m unable to update the firmware on my headphones.While they work perfectly for audio via both the dongle and Bluetooth, the updater fails to detect the device, despite my careful adherence to the provided instructions.I’d greatly appreciate any advice or guidance on how to resolve this issue.  

Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.The issue:The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button)

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?

Everything was fine last night, today I boot up my pc and razer asks me to login, but it doesn’t let me even though I know my password.I tried resetting my password, reinstalling the app, restarting the internet but nothing has worked so far. Since I cant login with my Razer ID that means I cant use the 7.1 surround sound, which I have been using for years now so everything sounds weird.I’ve gotten 3 different errors so far:Server access unavailable. Please check your internet connection.then I got a weird “TEXT_ERROR_EMILY_503” errorand the third error just said try again later, now it keeps giving me the internet connection error. 

Bought these Blackshark V2 pro (2023) headphones in May and they already broke. I imagine the warranty doesn't cover it but i'm hoping it does. Is it possible to order new hinges? Couldn't find any spareparts for the model. 

The options for THX, movie, music or game modes, and individual apps are not possible anymore! got removed in synapse 3.0 from the Barracuda Pro after this new update even, but the Nari Ultimate still works. But this update nuked the Barracuda Pro. This is «unaceptable please effing fix this. I bouyght this for the ANC but i will refund fast if no fix. Roll back is not even an option because you need conection and no matter the synapse version you install it always updates to the current one.

HelloI just purchased a Blackshark V2 Pro 2023. The headset has this constant low level static noise at all times from the ear cups. It’s not really noticeable if I’m listening to music or playing games. But if I’m listening to anything that doesn’t have constant sound like a podcast it’s very noticeable. I have the latest firmware (Oct 17 2023) and I’ve messed about with all of the settings I can think of. If I can’t get this resolved I’ll likely be returning the headset.

Was working fine since purchase in Dec 2022However, after yesterday’s Windows Security update on March 17, 2023, it stopped working2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)I tried to rollback the updates but it didn’t seem to do anythingI tried to use the WIndows diagnostic tool and didn’t help eitherre:  msdt.exe -id DeviceDiagnostic BIOS seems to be updated too:ran the v1.1.1.3 updater and it said it was good to go Maybe it’s related to having USB 4.0 capability and Windows messed it up? I’m out of ideas and I can’t use my external monitors or my usb c dock until it’s resolved unfortunatelyIt makes the sound on input/output but nothing actually happens, device manager doesn’t update  

Cannot receive any one time pin through my registered phone number (PH) regardless if it's chrome or Firefox. Unable to get backup codes to. Pls help

Hi all, Recently im having 2.4ghz connection issue on the Deathstalker V2 Pro Keyboard. I have tried moving the 2.4ghz dongle to other usb ports, and also plugging it into the provided razer hub, and placed it next to the keyboard to no avail. I have updated to the latest firmware and still facing issue of it not registering pressed keys. Sometimes it register a key or two, sometimes there are delays and at times doesn't register at all. I also noticed the light at "1" LED indicator loses light then comes back on. While on wired mode, it works flawlessly. Please advise Thanks!

I've been using Razer DeathAdder Essential mouse for couple of months and lately when I try to use scroll wheel it started to jump up and down. Its happening in all browsers and games. If I try to scroll down the direction in the application I am using at the time will jumps  up then 1 down (and vice versa) chaotically.As per the razer support article for this issue I have done all the following to no avail -Tested in another USB socket. Checked the firmware. Windows and nvidia driver are already upto date. Used a hand blower that I use for blowing out dust from inside the PC, on the gaps between and around the wheel. I dont run Synapse or any other Razor related bloatware in the background - its a mouse.As an engineer, this to me ‘looks and feels’ like a sensor error on the mouse, I did post aanother thread for this issue but its not longer visible?!

Hello,since 6 month or so i had some really anoying problems with my audio mixer, when i watch videos (no matter where youtube, netflix, netflix app) the video freezes but the audio continues.After the latest Synapse update it got even worse. Now when i watch a video it freeses in the first 10 seconds, bevor i could watch for a few minutes. Only fix is relaoding the page.It also only occours  when there is a video, youtube music with out video runs fin for hours. But as soon as i turn on the video its starts buffering after some time but the audio keeps playing. Even when i let it play in the backgroung which is the most anoying part, since i can’t really hear my youtube playlists anymore. I’m sorry for any typos since english is not my first language.  

I’m using Windows 11 and when I go to shutdown or restart my pc, I get a message saying “app preventing shutdown (or restart) of pc”. If I let it sit there for like 10-15 seconds longer, it’ll show an error with Razer Synapse Service Process.exe. I looked up the error and questionable sources say it’s the .NET framework in Windows except I have no other issues with any other game or application on my PC. I used the .NET framework repair tool as well as reinstalled the .NET framework. I also fully removed and reinstalled Razer Synapse 3 from my pc. This would fix the problem for 1-2 days then it the error would return when I tried to shutdown or restart the pc.I also ran sfc /scannow and CHKDSK with no visible problems. I can force shutdown or restart when this happens and there doesn’t seem to be an issue with the computer. Also Synapse 3 works no problem on the pc, only errors when trying to shutdown or restart. I’ve included an image of the error that pops up.

I want to update this forum by stating that on 7/26/2023 at aproximately 11:00 a.m., I turned my computer on for the first time of the day (I usually restart/shutdown about 5-8 times per day, I’d know because I grew up on Windows 95). I noticed that my mouse was non-responsive. It did not light up, nor register a cursor icon when fully booted into the Windows 11 Pro UI desktop environment. I seemed as though it wasn’t even receiving power via the USB 2.0 port (the I/O of a ASUS ROG Strix B660-A Gaming WiFi D4 motherboard)...And, Yes, my USB ports are all doing just dandy. Though I do ponder now, if Razer devices & software can damage your USB ports?So I restarted the computer via using the keyboard navigation/shortcuts. Once the computer restarted, the mouse lights were on, but the mouse did not function and there was still no cursor to be visible on-screen.I shutdown the computer. I unplugged the mouse. Turned the computer back on. Waited until Windows 11 Pro had

Synapse no longer saving my settings for Barracuda pro Enhancement tab Restart the computer and Audio Equaliser is back to default.In addition to that Base boost does not work at all.  Sound Normalisation does not work at all. Voice Clarity does not work at all. :(  

Sensor just stops tracking for like a half second kinda often even at 8000hz. I've also tried it plugged in and still the same problem. First one I got I had to return also because the dongle just didnt work, $150 mouse btw Professional players also having the same problem on stage at the CS Majorhttps://www.youtube.com/clip/UgkxuqAZoOmuaCIxJ160EuiowyngihQXB6q4  

Are there any updates or plans on support for the new USB-C iPhones for the Razer Kishi (any version)?  Backbone has announced support via firmware update.  I’m hopeful we’ll get something similar for the Razer Kishi.

I bought a game activation code,Resident Evil 7 Gold Edition & Village Gold Edition，activated it, and it was removed from my Steam account a few hours later, and now I haven't received a refund. Now either give me a new game activation code or give me a refund

Hello! I've been having this issue with my Razer Nair Ultimate that disconnects after I play a sound. This started after using them on a Teams call and they disconnected randomly in the middle of the call. Now I can't use them.

it is stuck opening and closing heres a picture of what is happening its the exact same image every timeit happens like every 20 seconds or so  

Just curious if anybody has tried swapping the Qualcomm card for an Intel Ax210 in a 2023 Blade 14 and, if so, what result. I gave it a shot, but the OS only recognized the Bluetooth module, not the Wi-Fi module, even after driver install. Seems an odd outcome to me…

Hi there Razer,Thanks for the Blade 16, it’s a good laptop and on linux it performs pretty well.is there a way to enable the speakers in Linux? Headphones work, Microphones work but somehow the speaker won’t turn on (no sound). Is Razer aware of this issue and going to help resolve it?

I recently purchased a 240mm Hanbo from razer directly from the website.  When i had initially installed it, it worked fine.  It read out the CPU temp and clock speed.  The fans also were able to auto regulate themselves quite nicely.  After about a week or so, it somehow stopped reading the CPU temp and clock speed.  First thing i did was troubleshoot.  I checked the forum beforehand to see if there were any working solutions.  Here is what i tried:-all cables are securely plugged in-even when directly plugged into the board and not into a splitter, it still doesn't read.  -i checked to see if i needed new drivers for the Hanbo from razer, it is up to date.  -i reset it to factory settings, still wont read.  -i re-read the instructions to ensure i did not miss a step.  nothing should be missing, -i even tried reinstalling synapse.  that didn't work either.  -my BIOS as well as HWMonitor are able to read CPU temp and clock speed, so i

Do I understand correctly that PC players cannot remap the “programmable” buttons of the €229 Razer controller to PC-keyboard keys?Will the feature be implemented soon or not? Otherwise, the controller is nice, but for the most part really useless and overpriced.

The mouse is working (all buttons) but the cursor is not working. The mouse is only 6 months old. This is my second Razer mouse that has issues (is for sure my last).What is going on. I tried to reinstall the driver, changed the battery, nothing. Looks like the laser is dead. Really disappointed by Razer products. I’ll go with logitech that I use on my tower and they work without any issue for 5 years now.