Razer Support

Hi!I don’t know what has changed, if a Windows update occured or an update to Synapse, but one day Synapse seized to launch anymore. Splash screen pops up when I boot to Windows, but the startup fails and when you retry, it too always fails. I tried to uninstall the program via Windows settings menu, but first it said some path is missing, and since then when you hit uninstall nothing happens, but the program remains on the list. I downloaded the latest version of Synapse from Razer’s site, but that too doesn’t launch up at all, basically nothing happens (although a command prompt like window flashes briefly).What to do? Do you possibly have a particular uninstaller program so I could simply remove all Synapse related files and registry entires and then install it again, since the installation would likely proceed then.Please help! EDIT. I’m on Windows 11 Home 23H2 (22631.2792).EDIT2. I might also add, that aborting Synapse related processes

I have had the headset for about 2 and a half years and until yesterday it has been working perfectly. Now whenever the headset tries to play sound it disconnects immediately and after it stops trying to play sound it attempts to reconnect.I tried the firmware updater, dongle recovery tool and pairing tool but they all did not helpI tried it without synapse, with a fresh install of synapse made sure all my drivers were up to date Is there anything I can do to fix it?

It shows it has an update, but I go to update it and it says contact support. When was the last update for this device and how do I update it. It is running version 1.0.1 but it says something about 2.3.2 which almost seems like the actual software not the update software for the camera. I have not used this camera in a long time. I upgraded to the Pro version but wanted to use it as a handcam. Am I just slow or what?

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

i’m on a macbook air m1 using a razer deathadder essential v2 and it keeps jumping when i scroll and i tried looking in synaps (2.0 because mac) it won’t even show up there

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despit

I have had the razor headset for four months and I started noticing cracks and very light squeaking when I turned the headphone joints side to side. Today the right side had a little plastic fall off, dislodging the cord. is there a way to fix/replace/Get a refund?

Hi,My Deathstalker V2 Pro is not charging.  I have it plugged in to the USB on my laptop permanently but it is not holding any charge.  It stays at 0%.  The charging monitor shows the charging status as active. I have updated the firmware and synapse software to no avail. Have you seen this issue before?  S/N: PM2227F65600475RegardsPhilip

Hi everyone! I’ve been regularly using my atheris on bluetooth for around 2 years now with no issues until today, when the mouse failed to connect to my laptop via bluetooth. Usually, the LED indicator quickly flashes green before turning blue as it connects over bluetooth. However, the indicator is now lighting up and staying green (no flashing) when I turn bluetooth on. Trying to put it into pairing mode by pressing and holding the two side buttons + the DPI cycle button also seems to have no effect, the light stays green. The mouse works fine using the usb dongle. I’ve done a factory reset on it via Razer Synapse but it’s still giving the same issue. I’ve tried a firmware update as well, but could only do half of it since I can’t connect the mouse via bluetooth after the first step. I’m wondering if this is a fixable software problem, or if the hardware is just broken. Any help would be appreciated, thanks!

Hi! I'm on Windows 10, all my Drivers and Softwares are a 100% up to date. However.. i can't find the solution for the following problem. The headsets audioquality is awesome when i am NOT in a Voice chat (Discord, Zoom, etc.) But whenever i join in one, or something uses the headsets Microphone the sound quality drops daramtically.. like its mono or stereo (idk.) with almost no bass. And when i leave or close the app that uses the mic its fine again. I couldn't find any Settings in Synapse nor the basic windows Audio Device settings. I found some forums online where they assume that this is some "hands-free" functionality when using Bluetooth headphones but idk about that. It's very frustrating that i can't enjoy an awesome game with amazing sound when i am playing with my friends and speaking to them. The previous headset i owned whic is a Logitech G935 didn't had that kind of problem. So there is definitely something with the Barracuda Pro. Thanks!

I have two Razer devices that I have been testing using the multi-device feature for the 2.4Ghz Hyperspeed USB connection. They are both on the supported list of devices, but when I connect them together I lose keystrokes if I am simultaneously mousing. The devices I am using are: Razer BlackWidow V3 Mini Hyperspeed (on the latest firmware v2.01.01_r1) Razer DeathAdder V3 Pro (on the latest firmware v1.01.01_r1) To reproduce this, you have to do the following: Connect the DeathAdder as a second device on the BlackWidow's 2.4Ghz USB dongle. Open a text editor (e.g. notepad). Type a few letters repeatedly while simultaneously moving the mouse in circles. You will notice many keystrokes get missed. Also, key down events get lost so the keys appear stuck "down" and will auto-repeat once you stop typing. The reason why this is important is if you are playing a game and using the

I buy new mouse deathadder v2, don't working soft, pls help. when start app when i try open again

Okay Razer, the Power Throttle on the 9750h needs fixed. The 45w throttle made some sense, on the 8750h. Even with it, it was hitting 85c+. As I sit here looping CB20, and my CPU Temps are 65c and power throttled, I am wondering why? There is a ridiculous performance cost here for no reason. The 9750h was made to run faster, and cooler, and your stopping that ability. Please post 9750h owners, your results and lets tell razer this needs fixed, this power limit needs raised. Every single 9750h laptop to come is going to decimate the blade that is artificially gimped.

Windows Audio Device Graph Isolation (audiodg.exe) will use 8-14% of my CPU constantly in the background from startup until I uninstall Razer 7.1. It doesn’t depend on what I’m doing, even at idle it spikes upto 14%. I don’t know how to recreate this issue but it has happened more than twice. I guess when my electricity supply got cut off, PC didn’t shut down correctly and this issue occurred. This is Before Uninstall -  This is After Uninstall -

Bought an Intel BE200 to replace the Wifi6E WiFi adapter on my Razer Blade 2023. On initial boot it was working, but upon an cold restart (Shutdown), the laptop is unable to detect the WiFi adapter, prompting error code 45 in Device Manager, resulting in no WiFi capability.  

Hello :)Since this morning my Razer Naga Trinity doesn’t load it’s profile on startup (I realized it when I wanted to clic wheel on a web link and it didn’t work...).I don’t know if it’s Synapse or Chroma or even the mouse that have a problem, but after every reboot I have to manually go into the Synapse OR Chroma application to have my mousewheel clic back…I already tried repair, resync, and reinstall. I don’t know what to do anymore…Any help will be really appreciated.Thank you :)Jason

I just installed Synapse 4. I am at the login page on the Synapse app window. The first time I logged in I am able to go through. However I uninstalled Synapse 4 because my Synapse 3 profiles were missing. When I reinstalled Synapse 4 I began to encounter login issues.I click the Google icon to log in, it opens my browser and logs in to my account on my browser. But the browser does not feed back the login to the Synapse 4 app. So even when the browser login was successful, nothing happens on the Synapse 4 app. Then after a while I get a message on Synapse 4 saying “Request timed out. Please try again.” Tried changing the default browser, same thing happens

I purchased two electronic Razer gift cards for my daughter.  I received the email with the digital card number  and the serial numbers.   when my daughter goes to her razer account it states put in the digital card number but it doesn’t work because it is too long or something.  What number does she input?  It strictly says the digital card numbers to be used?  We are doing this long distance so it would a hard to figure out.  Any help please?

I had this problem as of the last two updates to synapse where synapse no longer pulls CPU and GPU data such as Temps and Speeds. Because of this my Hanbo AIO and PWM fans no longer adjust to the fan curves I have set. They still read the fan and pump speeds as well as liquid temps, but nothing else. I have already contacted support but was unsuccessful in getting a good answer. I have completely wiped and done a complete clean install of razer and all peripheral software, but that too has yielded no results. Anyone else have this problem and was able to fix it?Edit: I have updated to the latest Windows 10 Version, as well as BIOS and AMD Adrenaline drivers SetupOperating system: Windows 10 Motherboard: ROG Strix X50-E Gaming WIFI IICPU: AMD Ryzen 9 5900XGPU: AMD Radeon 6700 XTCooler: Razer Hanbo AIO 240mm ARGBFan controller: Razer PWM PC Fan ControllerRazer software: Razer Synapse 3

I just had a look at what's currently in my new laptop, because I wanted 64GB of DDR5 RAM instead of 32GB. But it wasn't an option when buying. I currently have two Samsung 16GB 1Rx8 PC5 - 4800B - SAO - 1010 - XT sticks of RAM that gives me 32GB of memory. I've looked around and there are not a lot of options, the Samsung 64GB kit looks sketchy and is from a generic unnamed brand. So I found this kit (Crucial RAM 64GB Kit (2x32GB) DDR5 4800MHz CL40 Laptop Memory CT2K32G48C40S5) online and Crucial being a more trusted name would like to know if this will work for the Razer Blade 17 (2022) i9 model? I've researched everywhere online and can not find any details if this memory will work or not. The Crucial website says it will work for my laptop, but there was no place to specify i9 CPU to be sure.

Hello Razer Support,As you can probably notice since many others are experiencing this issue since the new synapse update to 20230210 my CPU is being suddenly overtaxed by the RazerCentralService when it wasn’t the case before the update.Nothing else has changed on my laptop so the update is surely the guilty party.Could you please fix it rapidly? I have to choose between an overheating cpu or synapse right now, and without synapse I have a weird bug when I try to refresh “This PC” on explorer it freezes for like 15mn!OverviewComputer model: Micro-Star International Co., Ltd. GP76 Leopard 11UGOperating system: Microsoft Windows 10 Home (10.0, Build 19045)Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 8/16Motherboard: Micro-Star International Co., Ltd. MS-17K3RAM: 16 GBHard disk1: Micron_3400_MTFDKBA1T0TFH (953.9 GB/Fixed hard disk media)Hard disk2: Seagate Expansion SCSI Disk Device (1.8

Since the last update of Razer Sypnase 3, I cannot configure my THX, nor does the light on the controller turn on without problems. If I press the buttons, it reacts in the program. I also cannot configure the 7.1 as I could do before by zooming in or out. the sounds according to my taste in the circle since with this new interface there is no option, these errors have occurred to me with this new interface since yesterday's update on the 06th I attach a screenshot of how it looks to me now apart from the fact that it no longer works correctly the thx since although it does respond to the buttons I don't have light or sound to prove it like before 

Need to unplug and replug the usb dongle when starting Windows for Kraken v3 Pro to connect. Every day. On a $200 headset.Tried all the USB, USB2 and USB3 ports on the machine. It does always the same.The pairing utility works but it doesn’t fix the problem. The next boot it goes back to the same problem. This level of incompetence on a product of this price tag is infuriating. 🤦🏻

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

As of yesterday, I now hear a delayed echo from my mic using side tone instead of the pass through it usually offers. The app is also bugged and keeps showing a pop up saying make the Black Shark V2 pro your default device when it already is. Also using the mute switch lowers all audio until unmuted which places it back to normal.Anyone else seeing this?