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42601 Threads
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byteTealBluethink111
posted in Razer Support
Razer Kraken V3

Hey so i recently got my Razer Kraken V3 (non hypersense) and idk if its supposed to come with thx spatial audio because i didnt get any activation codes or anything but i dont really care about that because they sound horrible. When i get in game like valorant they sound so muffled and ive tried the enhancement mixers and everything but it still sounds so muffled like the games being played underwater. I would appreciate any help because right now my 60$ headphones sound 10 times better than this piece of crap.

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2 years ago
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Linenloadtechno711
posted in Razer Support
Razer Blade 15 Advanced Model

My laptop is stuck on the Razer logo and it wont load into the Boot Menu, Bios setup, nor Recovery menu. I've tried restarting it multiple times and pressing the keys multiple times and nothing happens. The computer was working just fine last night.

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2 years ago
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wnazhar
posted in Razer Support
Unknown serial number

I just bought razer barracuda x and then got unknown serial number when to register it

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2 years ago
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BananaMuffinPants
posted in Razer Support
Need Help Getting 7.1 Surround Sound activation code

Hello I wanted to see if I was eligible to have an activation code sent to me. I have the S/N

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2 years ago
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Dasvcx
posted in Razer Support
Razer Naga Trinity Mouse Scroll Wheel Not Responding

The mouse scroll wheel (scroll up and down) on my Razer Naga Trinity stopped working after I plugged it in for a few minutes. All other mouse keys work correctly, even the side repeat scroll on the scroll wheel itself. The issue began after disconnecting the mouse from the USB port and reconnecting for the first time in several months. There is no damage to the scroll wheel. Received product through Amazon on 29 Nov 2021. Did not connect it till 04 Dec 2021 I have tried: Removing, reinstalling, repairing and updating the Razer synapse Removing, reinstalling mouse drivers Using alternative USB ports Changing windows scroll line settings Using the mouse on a different PC does not fix the issue. Behavior is the same.

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2 years ago
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Teslamotorslover06
posted in Razer Support
Razer Synapse Problems

I have been having problems with Synapse with all of my devices. My devices cut out for about 2-3 seconds and sometimes more and then come back. My lights flicker when it does this and my Kraken Ultimate cuts in and out on the mic and output sound. I have reinstalled Synapse, modified, and checked for updates and there are none. I have never encountered this problem and I dont know what to do. Thank you!

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2 years ago
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taurus488731
posted in Razer Support
warranty

hello , im from indonesia im buying razer blackwidow 5 months ago , and i got error in my kyboard some keys from my keyboard error and can't work properly. can you guys give me advice, how should i claim warranty on this product. As far as I know, Razer is the best gaming product, and takes good care of its users, please help, thank you

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2 years ago
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Bryanlim2507
posted in Razer Support
i didn't recive my activation code for the 7.1 surround sound

I recently bought razor Kraken v3 x but I didn't get any scratch code for it

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Sye_The-Vie
Vanguard
2 years ago
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ApexDelirious
posted in Razer Support
i broke my activation code

i recently purchased a 7.1 surround sound razer kraken x and i accidentally broke the activation code is there anyway i can get another one sorry

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Sye_The-Vie
Vanguard
2 years ago
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zora41
posted in Razer Support
Discord friends cant hear me but discord picks up voice

People on discord cant hear me but I can hear them, when I test my voice on discord it works as normal but my friends still cant hear me, I have a Razer blackshark v2 pro headset.

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2 years ago
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BULLSZ
posted in Razer Support
Item serial number is unknown - Razer Hammerhead V2 Pro

About four days ago I ordered Razer Hammerhead V2 Pro headphones. When I received them today, I wanted to register them, but a message appeared; "item serial number is unknown" even though I entered everything exactly. What can I do now? Greetings.

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2 years ago
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90833
posted in Razer Support
Genshin x Razer

I have noticed a lot of people in the Genshin Impact community has their Razer Chroma lighting fitted to the scenery. For me, however, that is not the case. I have searched for updates but nothing appears

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2 years ago
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C3PYLON
posted in Razer Support
Razer Huntsman V2 deactivation of all gamepad emulations

Dear all, I love the keyboard, but I hardly can play some games with connected Huntsman V2 due to the keyboard "occupie" the first system gamepad by an emulation and some games can´t handle this. Rocket League is playable by de-activation of the Huntsman V2 emulation of a XBOX 360 Controller BUT PAW Patrol Mighty Pups Save Adventure Bay is completely unplayable with Huntman pluged in... I sadly will return the keyboard for another brand wich don´t bothering me with this controller emulation. Or the support can tell me how to deactivate this "feature" perpamentely in my system... I hope you can... Kind regards...

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2 years ago
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perezil
posted in Razer Support
Kaira Pro: Tone and LED Reference Guide (does it exists?)

I was enjoying my new Kair Pros, but these random low and high tones and power downs really make enjoying these headsets a challenge, and that will affect customer satisfaction. I feel as if something here is being misunderstood, and it is time to get clarification and identification on what is occurring, and how to resolve it. Can you please help define these? ISSUE 1: Random Tones when listening via Bluetooth. Usually a low tone. Sometimes a low time followed by a secondary even lower more base like tone. ISSUE 2: Power button LED - What do the steady Blue, steady Purple, and blinking Blue LEDs mean?? ISSUE 3: What does it mean when I am listening to Bluetooth audio, I hear a random tone and the Razer logs on the side of the headset become lit or start to blink? ISSUE 4: With battery above 80%, why would I hear tones when listening to Bluetooth, and then the headset shuts down after long usage (30 min to 1hr)? If you have a cheat sheet of the tones and leds, please place a link

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2 years ago
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OhBoyBoy
posted in Razer Support
Razer Raptor 144hz

I recently set it up and everything works fine and everything checks out but I cant seem to get the monitor to fill up the whole screen no matter what resolution I use. It's my first time using two monitors so I'm not very sure what the issue is or if I'm doing something wrong. Please help D: I eventually want to get a second one because of the bezel-ess look but at this rate it won't ever be because I can't seem to figure out why its not filing the entire screen.

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2 years ago
pan0phobik
pan0phobikInsider
posted in Razer Support
Razer Naga Freezing near-constantly

In the past few days my Razer Naga has been freezing constantly. So much so that games are unplayable. Sometimes the mouse alone just freezes. Other times it's as if I'm engaging a new Razer Synapse profile, all my razer chroma devices lose their lighting, and windows makes a disconnect/reconnect hardware sound notification. I am sitting here doing nothing for 2 minutes straight watching everything flicker repeatedly, the mouse freeze constantly, and show up/disappear from Synapse. The only remedy is closing razer synapse. 1. It's up to date. It's been reinstalled 2. Tried different USB ports. 3. I have no other PC available to test with 4. It's not just this mouse either. I have a Razer Viper connected simultaneously because I go between MMO and FPS games. Both of them freeze when this occurs.

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pan0phobik
2 years ago
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VividGambogesolobay840
posted in Razer Support
Deathadder V2 - Windows freezes when switching to another user

Rebooting windows usually resolves, but this is not a valid option for multi-user working environments. Is there a fix?

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2 years ago
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TIGERSEYEurbanCitrine762
posted in Razer Support
Basilisk X Hyperspeed connection issues

the mouse when i connect it 1st works well but after 5 mins stops working , when i reconnect it it still doesnt work after i stop computer and start up after few hours works again then stops i need help , has no physical damage btw

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2 years ago
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AlbionDaz
posted in Razer Support
Spamming.

Please stop the constant spam to my email address,I have nothing on my wishlist and have clicked unsubscribe,but still I get constant emails from you. All my perphiphals are your products,there great products,but your admin dept is awful.

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2 years ago
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CfePereira
posted in Razer Support
razer wolverine v2 chroma, help!

Hello my controller just arrived, my razer wolverine v2 chroma i connected to my computer it was working correctly so i install the software the command program, i will install the available firmware drivers and then 100% the controller does not connect and does not sign of life

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2 years ago
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domeSalmonpulse834
posted in Razer Support
Broken Desk when logging in at startup with different user than before

Hello Community, I have the weirdest Issue... My PC is used by my wife and me, each having our own Windows Account. Some time ago we started experiencing an issue at startup of the system. Good Scenario: (only one user involved) 1. User A is logged in and shuts PC down 2. PC boots up to login screen showing last user A login screen 3. User A logs in after booting, Desktop is shown after 2 seconds and programs load pretty fast All fine! Broken Scenario: 1. User A is logged in and shuts PC down 2. PC boots up to login screen showing last user A login screen 3. User B changing to his user in the login screen (bottom left user list) and enters his credentials and logs in 4. The loading phase takes really long, and when the desktop finally comes on, there are no buttons on the taskbar and the taskbar does not react on mouse clicks on windows icon or anything. The taskbar actually starts flickering when you try to click it. 5. only way to "solve" it is to CTRL+ALT+DEL and Reboot, as th

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2 years ago
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BigFootFeetheadvalley666
posted in Razer Support
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2 years ago
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Brossard_
posted in Razer Support
Overscratched Activation Code for 7.1 Surround Sound

Hey Razer Support, I just got my Razer Kraken X Wired Headset in the mail today. Started to scratch off the code for the 7.1 surround sound feature, and I think two or so digits got scratched off in the process. I've seen other people come on here to resolve this issue. Could we get a code generation ticket submitted? I can pull up serial and phone number, order confirmation, etc. Here I attached my damaged code, you can see I tried writing over the scratched-off areas to salvage the digits.

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2 years ago
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mirvcles
posted in Razer Support
I didn't receive the code for Surround sound 7.1 in my razer kraken x essential box

I tried to contact the seller that I'm not receiving the code for activation of surround sound 7.1 software. they didn't respond to my message. I also tried to register my product and its valid product.

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2 years ago
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geoTuscanybyte658
posted in Razer Support
No sound from 7.1 Audio

I just bought a set of Razer Kraken Ulitimate USB Headphones. I installed the drivers and synapse software, walked through the whole guide on verifying my install, typed in my code. But every time I set up my 7.1 surround sound, I get no sound out of it. I tried switching the sound input to the headset, and I do get sound out of it, although though it's really bad. It sounds like I'm listening thru an old 90's phone. I'm going to try a clean reinstall again, but this will be my third attempt. I don't own another computer to diagnose the problem. Any other ideas?

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2 years ago

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