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42597 Threads
C
CuppaLadyGrey
posted in Razer Support
7.1 Surround Sound activation code not working

Hi! I've seen a few of these threads but they seem to be locked out for comments. I have a Kraken X, registered the product, tried the code. No luck - says it's invalid. No issues with the box, not previously opened, I personally scratched off the code's covering. Any fix for this?

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2 years ago
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MontiAgha
posted in Razer Support
The Worst Costumer Support Ever!!!!

On 10.11.21 I bought 2 Items from the Razor Gold Shop ( like an Idiot ), the Items are Resident Evil Village Deluxe Edition and Xbox Game Pass for 6 Months , after the Transactions were successful and the Razor gold is gone from my account I did not receive the PINS and it said "Oops! We are still loading your transaction details. Please try again later" , I sent a ticket to the costumer support right away and till the moment ( After 12 DAYS!!!!!!!) I still didn't get my PINs !!!!!!! I don't need the items anymore and can someone please refund me my money?????????

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2 years ago
K
korales
posted in Razer Support
Damaged SCRATCH CARD for Blackshark V2 X

I have accidentally damaged partly the scratch card activation code for 7.1. I have registered the product under my account, these are newly bought. How can I get another code? Thanks.

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2 years ago
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FrostbyteGG
posted in Razer Support
razer seiren v2 x headphone port (jack)

Dear razer support, I am asking question about (razer seiren v2 x) device. Is the headphone port on the back of the microphone only for monitoring in and outgoing voice or can i use it for listening music and stuff (like playing game , casual use). because my computer headphone port (jack) seems broken because when i start play a game i hear some sizzle on my left side ( no problem when i'm not playing games) maybe it can be useful when using iphone earphone on computer. Sincerely,

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2 years ago
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FrostbyteGG
posted in Razer Support
razer seiren v2 x headphone jak

Dear support. I am asking for "razer seiren v2 x " device Is the headphone port on the back of the microphone only for monitoring in and outgoing voice or can i use it for listening music and stuff (like playing game , casual use). because my computer headphone port (jak) seems broken because when i start play a game i hear some sizzle on my left side ( no problem when i'm not playing games) maybe it can be useful when using iphone earphone on computer.

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2 years ago
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nachtschattengewaechs
posted in Razer Support
Razer Blade Stealth 13 8550U Fan

What is the name of the Fan built in the Razer Blade Stealth 13 8550U ? It should say on the fan cover but it doesn't. Thanks

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2 years ago
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mathersmahmood
posted in Razer Support
Unable to create macros on synapse 3

Hello all. I recently bought some new Razer gear (basilisk ultimate and Black Widow 3) and I am unable to create macros. for whatever reason it won’t record any keystrokes or clicks. I’ve done everything I can. I’ve repaired the software, uninstalled it all and reinstalled and I’ve let the program in the firewall and disabled antivirus but I can’t seem to find the issue. Does anyone know a fix for this? Thanks I’m advance.

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2 years ago
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autoSafetyYellowRUBY574
posted in Razer Support
Razer shipment for hold

Is it normal for a shipment to be on hold for 5 days. Just ordered a blade 15 still shows the shipment is on hold ?

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2 years ago
Dragonicl0rd
Dragonicl0rd
posted in Razer Support
Can't Update Nari Firmware

My Nari lost sound a few months back and I couldn't figure out why. I figured it just couldn't connect to the transeiver anymore any thought I would just have to wait to get a new one as they're out of stock. Then, I looked today to see if the dongles were in stock but then saw that the problem could be pairing or a firmware update. Proceeded to download both pieces of software. However, whenever I try to run them (Nari, not ultimate), I keep getting an error message saying, "Wireless USB transceiver firmware update failed" and I have no idea why. Can someone please help?

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2 years ago
A
Asyphyx
posted in Razer Support
Razer Barrracuda X muffled?

Hello, I just recently purchased the Barracuda X, and when a song changes, or a video pauses and I play again the sound muffles, so I have to turn off Surround Sound, and then re-enable it for the sound to become clear. I have tried everything, and it is honestly getting to be a hassle... Any help? Please...

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2 years ago
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radioCyanCobaltBlue807
posted in Razer Support
Razer Opus Crackling Sound on the Left Earcup

There is a crackling sound on the left earcup that comes up randomly on my Razer Opus Late 2020 version. This crackling sound could be fixed by changing to ambience mode, ANC off, and to ANC on again. While it is fixable, this is getting real annoying as it crack quite consistently now. This happens on the first day I bought this headset (yesterday) which is pretty disappointing to say the least as I really like everything about this headset. Is there anything that I could do to fix this permanently? I have noticed this similar cracking sound on my Airpods Pro half a year ago, but it was fixed on its own without me doing anything, is it fixable by updating the firmware perhaps?

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2 years ago
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N7Solaris
posted in Razer Support
Razer Nommo Pro

Hello, I am having an issue with the volume turning itself all the way up to 100%. I delete and reinstalled the driver,[S] from the "Device Manager" - "Audio Inputs and Outputs", because I thought it didn't install correctly. Also uninstalled "Razer Synapse", "THX Spatial Audio" and then reinstalled everything and it still went up to 100% on its own, like its possessed or something lol. I also Read that on Windows 10 there is an issue with the volume doing the same thing, going up to 100% by itself. I tried the fix that states to turn all audio "enhancements" to off, but to no avail, it doesn't work. any input to fix this would be very helpful. -thanks for your time.[/S]

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2 years ago
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rhino8785Insider
posted in Razer Support
Razer Blade Pro 17 2020 GFX Driver update issue

Friends, I bought the RBP 17P 4k last july, and obviously its well documented that there's been issues updating the GFX, causing the issue with waking the device and being stuck on a blank screen. I've read people reporting that they were able to get the issue resolved, but I've been unable to find any solution that works. I've tried opening the system and re-seating the RAM based on a razer support article I found, and my BIOS is updated to 1.06 so that's a no-go too. It's gotten to the point where I ignored it for a while but now some of the games I want to play are requiring newer drivers than ones that are a year old. I can't ignore it anymore, I need it fixed.

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2 years ago
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CoolGreyfocussolo566
posted in Razer Support
BlackShark V2 , surround sound activation

Ive messed up my code to register , can someone help me ? I have the messed scratch card , also the recipt from where i bought . Thank you

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2 years ago
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OGKorrupt
posted in Razer Support
Wolverine tournament edition not working

I bought my wolverine tournament edition controller last august, and just this week on Monday or so, I went to turn on my Xbox and the controller wouldn't turn on, I plugged it in to all three usb ports on my Xbox one and still nothing, I tried using a different cable and plugging it into all three ports again and that still didn't work. I made sure my Xbox was up to date using my phone as the remote. Has anyone else had their controller just randomly stop working like that?

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2 years ago
Z
zmerzyn
posted in Razer Support
windows 10 pro freezes when using cortex

any fix for cortex is freezing my windows 10 (asus tuf x570 wifi gaming motherboard)- this is really disappointing

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2 years ago
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retroradioPaleCyan189
posted in Razer Support
Razer Barracuda X, I never received my 7.1 Activation Code

Hi, I activated my Razer Barracuda X on my Razer account, but I haven't received a 7.1 Activation Code in my email, I have also checked my spam. Any help please?

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2 years ago
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Allen202012
posted in Razer Support
Why is my Razer blackwidow elite caps scroll lock and number lock lights not working?

When i press caps, the pc says that caps it on but the keyboard light does not work

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2 years ago
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directTuscanRedRUBY225
posted in Razer Support
After clean reinstalling Windows 11 on my Blade 15 Advanced

I reinstalled my Windows 11 through USB Drive. After installing windows, geforce experience keeps on showing me to update my drivers even though I updated it. (Windows device manager notice the graphic driver) Also, Nvidia control panel doesn't open. I'm currently using blade 15 advanced with QHD 240Hz 11th gen intel i7 with Rtx 3080. Is this a driver problem or just Windows problem? What should I do? I installed razer synapses. Is there a specific driver for razer laptops?

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D
2 years ago
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iBaka-
posted in Razer Support
Razer Viper Ultimate keeps freezing

If i play games my viper ultimate freezes every 5 seconds. Really annoying in a shooter. I tried to un and reinstall the drivers, played without driver etc.

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2 years ago
McGzy
McGzy
posted in Razer Support
Razer Blade Stealth 13 (Late 2019) battery bloat

I have a 2019 Blade Stealth 13 that seems to have some battery bloat. I noticed it recently with the trackpad buttons becoming harder to press, and when looking at the side profile of the device, it seems to be bowing in the middle. It also now explains a line that had developed on the screen. Is there somewhere I can order a replacement battery for it?

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McGzy
2 years ago
C
chaiyeesen
posted in Razer Support
Razer Blade 15 Weird Brightness Problem.

Hi, I bought a Razer Blade 15 Advanced a month ago, everything works fine except a minor inconvenience. Whenever I start a game, the brightness of the screen will go to 100% after a few seconds into the game. I have tried setting all the brightness level in all power modes in the windows mobility center, disabled the intel command center adaptive brightness but the problem still persist. 50% brightness > start game > brightness goes to 100% for no reason. So its kind of annoying to have to lower brightness once it hits 100% every time. Any ideas how to solve this? Thanks in advance.

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2 years ago
lizart95
lizart95Insider Mini
posted in Razer Support
Hammerhead true wireless right earbud won't charge and can't update

Hammerhead true wireless right earbud won't takr charge.I installed razer audio on my phone it connects with a few tries for a split second and then i saw that the right one is on red (the left is green) and they disconect from the app after that.The case indicator is green and and it charges.

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2 years ago
T
TheLonginus
posted in Razer Support
Deathadder Elite lights won't turn on

Basically title. I got my Deathadder elite around 2 years ago and everything worked great, I set up synapse and the lights worked. Sometime after (I can't pinpoint exactly when) the lights just stopped turning on when I would boot up my computer, and haven't come back on since. I had never unplugged the mouse or moved it to a different USB port before that, but I tried every USB port on my computer and still no lights. Synapse still recognizes the mouse, the lights are set to be on at full brightness and I can go in and customize the lighting profile, but the lights are always off. Everything else about the mouse works great, I've never had any issues with it other than this. Any help or suggestions would be much appreciated.

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2 years ago
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leehyesup
posted in Razer Support
Logo lighting on BlackWidow V3 Green Quart

Hi! I have a problem: i can not turn on logo lighting on BlackWidow V3 Green Quart. Please tell me why and how to fix it. Many thank

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L
2 years ago

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