2021 Razer Blade Advanced USB-C to Display Port Issues | Razer Insider
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So I just got my laptop a few months ago, I am on the road working out of a hotel room at the moment. I had a 34" Viotek monitor connected to the laptop via USB-C to DisplayPort and it keeps powering off my monitor. I have tried a different cable and it did the same thing. I then bought a USB-c to HDMI and it worked for several days with no issues and just powered back off. It will stay off for a min or so and then power back on, the laptop will see that it's on and move everything back over. Any idea on what is causing this? This monitor works with no issues on my home desktop. Any tips on what direction to start looking in would be helpful. I do work in IT as a desktop support specialist but I'm just not getting anywhere on my own.
I'm still having this issue, any help?
BigWhi
So I just got my laptop a few months ago, I am on the road working out of a hotel room at the moment. I had a 34" Viotek monitor connected to the laptop via USB-C to DisplayPort and it keeps powering off my monitor. I have tried a different cable and it did the same thing. I then bought a USB-c to HDMI and it worked for several days with no issues and just powered back off. It will stay off for a min or so and then power back on, the laptop will see that it's on and move everything back over. Any idea on what is causing this? This monitor works with no issues on my home desktop. Any tips on what direction to start looking in would be helpful. I do work in IT as a desktop support specialist but I'm just not getting anywhere on my own.




Did you try updating your laptop's graphics drivers via NVIDIA and Intel Driver & Support Assistant? Please send me a photo of your laptop's BIOS main tab via PM, and see the unit's version of the BIOS and EC firmware. I'll be locking this thread to curb our conversation privately.



Update:



The user was able to confirm that the external monitor has the issue after plugging it into his home computer.
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