Anyone managed to fix BlackShark V2 Sidetone volume? | Razer Insider

Anyone managed to fix BlackShark V2 Sidetone volume?

X
Userlevel 2
I have to crank up my headset volume to max and my game volumes to like 15~20% before I can hear myself.
Everything in synapse is maxed out, and mic boost also enabled.

I sound loud when i click the mic test, but the sidetone itself is extremely quiet.
I've been really frustrated, this is my first Razer product and I was so hyped after checking out all the reviews on Youtube of these headsets.

Someone please help!
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35 Replies

Razer.Speedcr0ss
Userlevel 7
devchris80
My headset was working perfectly then suddenly the mic stopped working. I managed to get it working again but now I always hear myself talking which I hate. Does anyone know how to fix that?


Hey there! Were you able to adjust the mic monitoring feature via Razer Synapse 3.0? Should the issue persists, please send me a PM together with your device's serial number. I'll be locking this thread now.
D
My headset was working perfectly then suddenly the mic stopped working. I managed to get it working again but now I always hear myself talking which I hate. Does anyone know how to fix that?
U
Yamover12
I've been using my Blackshark V2 Pro's for almost 2 months now, same issue. It's frustrating because the low side tone volume is literally my only complaint. Everything else about this headset is fantastic. I hope Razer can actually address the issue.

the only way i found around this issue is you put the volume on your headset on max. unfortunately both are sinked and you cant really adjust only one. After the knob is on max go into the games settings and put the volume down so its not too loud anymore. Your sidetone should still be a lot louder
U
xFinalLight
I have to crank up my headset volume to max and my game volumes to like 15~20% before I can hear myself.
Everything in synapse is maxed out, and mic boost also enabled.

I sound loud when i click the mic test, but the sidetone itself is extremely quiet.
I've been really frustrated, this is my first Razer product and I was so hyped after checking out all the reviews on Youtube of these headsets.

Someone please help!

i figure it out. put the volume maxed and then when you are in game go to settings and put the game volume down. unfortunately you cannot increase the sidetone volume on its own. you have to put the main volume up and it will increase the sidetone. then manually decrease the volume of the game in settings. then you will have a loud sidetone and not too loud game.
Y
I've been using my Blackshark V2 Pro's for almost 2 months now, same issue. It's frustrating because the low side tone volume is literally my only complaint. Everything else about this headset is fantastic. I hope Razer can actually address the issue.
V
Probably bypassing software because of the lag it can introduce... ie when you choose to listen to the mic in Windows' control panel, you get a delay. That seems to me to be the only reasonable explanation. My wife has the same headset and her sidetone is much better than mine is.
V
Userlevel 1
If the microphone is working in your voice apps (Discord/Skype/SfB/MS Teams in my case) or recording software (Audacity & OBS) and "Mic Preview" is fine and the loopback from Windows works (even though it is horrible idea), how the hell this can be HARDWARE problem with the headset? In my opinion, this is some firmware & software problem that they have to solve, as obviously the headset runs fine except in the sidetone situation.


Or at least I hope it is SW/FW problem, as this does not require sending back the headset and ordeal to do that with the supplier.
B
It is very interesting that you can refer to many other free sounds at the website klingeltonekostenlos.de
V
The support team is helping me via PM, but it's slow going. Looks like mine is a hardware issue, but it sounds like everyone is having the hardware issue?
F
AMBERsoloCyberGrape956
Hi guys. Hope I will find someone still active on this theme. I have bought BlackShark v2 Pro and when I play Warzone or listen to music I have some strange sound feeling. Like my gun shoots, footsteps and all important sounds while gaming sounds suppressed or distant while bass and environmental sounds are so f... loud. While my Razer Tiamat works perfectly. Anyone experienced something like that?


I have not experienced this 😞 My headset works fine, only the sidetone is really low

Also the "support" team does absolutely nothing to help. I have tried every possible step to solve the issue with no luck. They say that the 4 pairs I have got are not working properly and are faulty (can u believe that ? )
F
FoundinOnePiece
I just got this headset the other day, really like it but one of the main reasons I got it was for mic monitoring, which I cannot get to work at all. Is the only solution to get a new one? It does not seem like this thread has any other way of solving this unless something has come out recently?


There is no fix working to this day, I have spoken to several support team members with no luck - they cannot understand the problem or dont want to help with it at all. I have tried 4 different pairs of them and the issue is same at all of them which is a shame.

As I have written somewehere, I think they should do a firmware fix to this in the synapse. The headsets are working just fine only the sidetone is lacking.

So yes if you need a headset with sidetone buy something else, like the steelseries arctics 9....

Shame on razer for not caring
M
I should mention, this was my second set, after RMA for the same issue - so I’m gonna try send them back for a refund and I’ll continue using my Astro A50s.

Support got me to uninstall Synapse which did have an effect, but not a big enough one to make me want to keep them.
B
after trying the listen to device trick, I eventually had to turn it off. I do a lot of online meetings and it just threw me off the entire time with the bad delay. Hopefully the sidetone can get fixed in synapse so its a bit louder.
M
Stopping by to say I tried the firmware update here: https://dl.razerzone.com/drivers/BlackSharkV2Pro/win/Razer BlackShark V2 Pro Firmware Updater Guide.pdf and it did update from 0.0.9 to 0.0.11 - but it made no difference to sidetone volume.

The "Listen to this device" has a software loopback in Windows that causes just enough latency to make you feel like you're having a stroke. That's why headsets and pro DACs have analogue mic monitors, as it avoids that.
V
I'm having the same problem as well. Sidetone "works" but it's very low volume. I have to have the headset volume up and turn everything else way down in order to hear myself.
V
Userlevel 1
I have the same problem - the Sidetone does not work.
If "Listen to this device" is used in Windows things are OK, but it is very inconvenient workaround and not the solution. I wonder if it is Synapse 3 or just faulty headset.
F
I just got this headset the other day, really like it but one of the main reasons I got it was for mic monitoring, which I cannot get to work at all. Is the only solution to get a new one? It does not seem like this thread has any other way of solving this unless something has come out recently?
A
Hi guys. Hope I will find someone still active on this theme. I have bought BlackShark v2 Pro and when I play Warzone or listen to music I have some strange sound feeling. Like my gun shoots, footsteps and all important sounds while gaming sounds suppressed or distant while bass and environmental sounds are so f... loud. While my Razer Tiamat works perfectly. Anyone experienced something like that?
G
Benito218
Did you do the following:


To enable sidetone:

  • Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view).
  • Click the Recording tab.
  • Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears.
  • Check the Listen to this device box.
  • Click Apply.

I wasn’t able to hear sidetone well through enabling it in synapse.

I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well.

Hope this helps.


THANKS! Thanks! Gracias! Works perfect now!
U
Same Problem. I thought Razor were good headphones. I have the Razor Blackhawk v2 x and the volume is WAY too low in game. WHY? Why would you send these out knowing the volume, even with all the volume settings set to MAX is way too low. I am disappointed in these headphone and would NOT recommend players to buy these. I got mine in a Razor bundle that has a keyboard and mouse so i cannot just return these headphone and i am now stuck with these .. piece of $&^#. Sound is good everything works but seriously the volume is way too low.

I DO NOT recommend buying these when this problem persists.
F
Benito218
Did you do the following:


To enable sidetone:

  • Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view).
  • Click the Recording tab.
  • Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears.
  • Check the Listen to this device box.
  • Click Apply.

I wasn’t able to hear sidetone well through enabling it in synapse.

I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well.

Hope this helps.

I just now did this, and it worked! Thank you so much 😃
B
Makes sense. There is a little delay, correct, but I think I’ll get used to it maybe lol.
F
Benito218
Did you do the following:


To enable sidetone:

  • Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view).
  • Click the Recording tab.
  • Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears.
  • Check the Listen to this device box.
  • Click Apply.

I wasn’t able to hear sidetone well through enabling it in synapse.

I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well.

Hope this helps.


Firstly, thank you for the reply.
Unfortunately for me, I have tried the "listen to this device" in windows menu, but it does not solve the problem because it is not low latency and there is a huge delay in the sidetone there.... So it is not usable because of the long delay.

But again thank u for your reply.
B
Did you do the following:


To enable sidetone:

  • Open the Sound window by clicking Start > Control Panel > Hardware and Sound > Sound (instructions vary depending on your Control Panel view).
  • Click the Recording tab.
  • Click the headset you would like to test, and then click the Propertiesbutton. The Transmit Properties window appears.
  • Check the Listen to this device box.
  • Click Apply.

I wasn’t able to hear sidetone well through enabling it in synapse.

I did the above and now can hear myself very well when mic is on. No way to adjust but I think I’ll get used to the current level. I just kept the sidetone button to “off” in synapse now since that doesn’t seem to work as well.

Hope this helps.
F
I have tried two BlackShark V2 pros and the problem is the same, the sidetone is unusable on them. Also I have tried all "soulutions" they provided on the online chat, but I think they just dont care to solve it....

On the other hand the sidetone on the wired V2 worked flawlessly....

So the problem is the synapse software and not the mics on them... so easy fix but they dont car
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