Battery Lasts few days with Basilisk X Hyperspeed Mouse | Razer Insider
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I've had a Basilisk X Hyperspeed for 15 months now. In the last 2 weeks or so, it feels like it is draining the battery super fast or at least the hardware thinks it is. I just put in a new Duracell AA a week ago, as the low battery message was appearing and 5 days later I got the same message. I put in another fresh battery yesterday and today the low battery message appeared again. I've tried the Razer support guidance about checking the firmware is up to date and that Windows (11 in my case) is up to date and they were already up to date. I usually connect using 2.4ghz wireless rather than bluetooth but when following the support procedure for checking firmware it said to connect via BT. When I did I noticed the PC telling me battery was at 13% despite only being put in the previous day.

Anyone else experienced similar recently and have a resolution. Previously the battery had lasted months.

I just ended up selling mine... The lack of feedback related to the issue regardless of the price and the profile of the company was pretty annoying. Good thing that I bought mine on a black Friday deal and managed to sell it for the same price I bought it for.

Given the fact that I was using it as a productivity mouse, I find that the Logitech MX master 3 is centuries ahead in terms of features, comfort and battery life (even though rechargable)


Same problem!!! I use Energizer Ultimate Lithium batteries and they last less than a month!!

 

WTH Razer!?


Yet again I have the exact same problem as everyone else. I hope this is was not intentional as I am a razer die hard because I cannot deal with this kind of malfunction. 😡


Same issue here. The mouse worked flawless for months and for the last month or two I’ve had to put a new battery in once or twice a week. I thought maybe I got a bad pack of Duracell’s from Costco. Now I’m guessing it’s the mouse.


I’ve got this exact problem, my mouse has been working perfectly for months. I got the red flashing light so replaced the battery like normal, that battery “drained” in less than 5mins. Thought it must be a faulty battery so swapped it out for a new one and same thing happened. I’m currently having to cycle through the same batteries to use my mouse.  
No warning before his happened, perfect connectivity to the pc, no lagging or problems coming out of dormant mode just stopped allowing the battery to power it? 


I would really recommend getting the batteries I mentioned above - Duracell Optimum. If you can find them, they are a bit more expensive but I have used the mouse for around 50 hours actively and it is still at 100%. Before with cheaper batteries it would have been at 30-40%. I wonder if they maybe did a quiet firmware update which also contributed to the result 


Hello i got same problem. i using rechargable batteries. i know  batteries full but some times mouse light blink when i change battery then it faint slowly like short circuit. after several time try when i plug battery oh its okay working and battery shown full! How we solve this?


Alright, so, today I am putting in a fancy expensive spanking new battery in and I will be posting updates weekly on the battery percentage and the hours used. I have set up the Power saving slider at 5 minutes and the DPI is set to 1800

 


same problem. I have this mouse for about 15/mo., the first 6 months I changed the battery 2 times and after that it got where I am in the present, changing the battery every week, I've tried every brand of batteries and with all is the same, I would not recommend anyone to buy this mouse just because of this really anoying problem.


I’ve had the mouse for about 4 months and have been experiencing the exact same issue. I have changed the batteries 4-5 times for that period which is insane.

I think it lasts a bit longer on Bluetooth but still, changed it a week ago and battery is now at 60%. I only use the mouse for work so about 8 hours a day - must have used it 50 hours tops after the last battery change.

Does anyone on here have a fix - should we perhaps try to rollback to an older firmware version? If this can’t be resolved I will be forced to try and return it as deffective - never had a mouse which needed so many battery changes 


This is exactly the same problem I have with mine, glad I’m not the only one.

It's been working okay for years, and since last month or two I need constantly change batteries, also sometimes it doesn't wake up from stand-by and the only way to make it working is to remove the battery for a couple of seconds and then insert again.

I’m not so sure, but it looks like it happened after a major windows update, maybe after w10 22h2. I tried everything, also on w11 but with no success.

BTW I'm on the latest firmware v1.02.00_r2


@Razer.Zionzedd  Sorry for the slow reply, couldn’t post due to the forum maintenance. The link to PM you didn’t work, but wanted to let you know that there wasn’t a case number and I was instructed to post on the forums. Since I made the original post the mouse has completed drained the new battery I put it. 


Hope an answer is out there


Hi RoseRedbitAPATITE642,


Thanks for sharing your concern here. Can you PM me the case number so I can check its progress and raise and coordinate with the relevant team to know our options?

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