blackshark v2 hyperspeed wireless shows unrecognized usb device when connected to computer | Razer Insider
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The new black shark v2 hyperspeed wireless I bought was working normally for the past few days, but yesterday when I started to connect it to the computer, it showed an unrecognized USB device, whether I connected it directly to the computer or through a hub. But when I connect the headset directly with USB, it can be used. Only when the USB is connected to the adapter, it shows that it cannot be recognized. Please tell me how to solve it, thank you.

The new black shark v2 hyperspeed wireless I bought was working normally for the past few days, but yesterday when I started to connect it to the computer, it showed an unrecognized USB device, whether I connected it directly to the computer or through a hub. But when I connect the headset directly with USB, it can be used. Only when the USB is connected to the adapter, it shows that it cannot be recognized. Please tell me how to solve it, thank you.

Hi @sibada1,

 

Try using a different USB port and running the pairing utility tool by following the steps here. If the problem persists, PM me the serial number so I can verify its model and check my resources for other steps to help you further. Thanks!

Hi I have the same problem as sibada1 an the pairing utility can not work as NEXT can not be enabled.

 

Same issue with a fresh out of the box model have tried everything works on usb and bluetooth but wont on lightsepped and the dongle still comes up as unrecognized usb device please help

 

Does anyone have a solution? I'm upset about such a problem with such an expensive headset.

I’m facing the same problem with my Razer BlackShark V2 HyperSpeed.

A week ago worked everything perfectly but now the dongle is keep disconecting and getting a windows error. 

It looks like more a problem with the drivers. 24H2 maybe?!

i just got my blackshark v2 hyperspeed. i managed to connect the dongle and pair with the headset. but pc still doesnt recognise it. it does work on another pc tho. My razer Nari Essential is working on this pc.

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