[Bug] Viper 8Khz 1.02.00 Disconnect Issue

Odenwaelder
Hello,

I've bought a new sealed Razer Viper 8Khz on Christmas in store (Mediamarkt Germany) and since then I've got Disconnect Issue's when i start my PC.

The Problem only occurs after a clean Shutdown and new Boot Up. Windows disconnect randomly with the mouse without me touching it. Very often it doesn't work at all and the Viper is dead. The only way in getting the mouse to work again is reconnecting the USB port serveral times, sometimes it works after the first try, sometimes after a couples of tries or different USB ports. (The port doesn't matter, i can plug it in USB 3 or 2 directly on the mainboard or at the additional case ports, everywhere the mouse suffers from the same problems.)

After using the PC energy saving mode and wake up the mouse works properly. I don't think it's a broken cable because while using it and with the energy saving mode the mouse functions properly. It must be a bug while the boot up procedure.

I've tried the update but i've already got a mouse with the latest firmware.
https://mysupport.razer.com/app/answers/detail/a_id/4540/~/razer-viper-8khz-firmware-updater-|-rz01-03580
BTW: Changing the Hz in razer Synapse didn't do anything regarding the disconnect problem.

Facts:
OS Windows 10
Razer Viper 8khz Firmware: 1.02.00
Mainboard: MSI B550-A Pro, ATX
Razer Synapse 3.7.131.11810

Problem:
OS doesn't recognize the mouse after fresh boot up.

Thanks for the help.