Hi im a new razer gold user here. Today this morning I bought Riders Republic from Ubisoft Store and i paid using razer gold. The question is, its been hours but i still didnt have the game inside my library. It stuck at XSOLLA saying, "Awaiting payment submission". My Razer gold balance deducted, but i didnt get the game, it is not in my library or anything. Please help me
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AQUAMARINEMaizeeasy608
Hi im a new razer gold user here. Today this morning I bought Riders Republic from Ubisoft Store and i paid using razer gold. The question is, its been hours but i still didnt have the game inside my library. It stuck at XSOLLA saying, "Awaiting payment submission". My Razer gold balance deducted, but i didnt get the game, it is not in my library or anything. Please help me
Check with your bank if there's a pending transaction or authorization charge in your account. It takes place when a bank holds the fund before transferring it to the merchant once it is validated. Otherwise, contact your dedicated Razer Gold and Silver support here. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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