Can't login to the 7.1 app | Razer Insider
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Everything was fine last night, today I boot up my pc and razer asks me to login, but it doesn’t let me even though I know my password.

I tried resetting my password, reinstalling the app, restarting the internet but nothing has worked so far. Since I cant login with my Razer ID that means I cant use the 7.1 surround sound, which I have been using for years now so everything sounds weird.

I’ve gotten 3 different errors so far:

Server access unavailable. Please check your internet connection.

then I got a weird “TEXT_ERROR_EMILY_503” error

and the third error just said try again later, now it keeps giving me the internet connection error.

 

Why the suport is so bad dude, look who many users have this problem. 

 

https://status.razer.com/

Same problem here, same errors

 

Can’t log in. Yesterday everything was fine, today i cant use the THX

 

 

RAZER we need answer asap!!! We paid for this services!

Omg.. same with me (and many others how I see here...) 

Tried contack support - w8ed for like 30 mins as 2nd in chat queue then got promoted to be only one who was w8ing for chat with support… after another 20 mins I just decided to leave the chat …..

Nothing helped me here …. GG WP :)

i hope they will fix it ASAP.

Сегодня вроде все работало, сейчас села за ПК не могу войти в учетку 7.1

 

Same Issue i just logged on my pc and kept trying to log into Razer 7.1 Sourround Sound but it wouldnt let me.

It kept sending me back to the login page.

I even tried reseting my password.

Didnt work either.

 

Razer please help

Exactly the same, the only thing i got different was that it also said that my password or my mail is wrong which is weird since i can log onto my razer id on the site just fine, please somebody help

+1

Exact same issue!

same

Has anyone figured out how to fix this yet? I read something about it being a firewall permission issue within windows. However I tried that and still am not able to log into the app.

Have  the same problem. Changed my email to a new one same goes for my passord. Still the same issue. RAZER! Come on! Help us! 

having the same issue here 

thought that i could come here for help but it seems they have maybe disabled the services or something? idk anymore because all of us are having the same issue at the exact same time

 

Faced the same problem. Windows was updated and after that the THX Spatial Audio program broke

+1 :/

Has anyone figured out how to fix this yet? I read something about it being a firewall permission issue within windows. However I tried that and still am not able to log into the app.

???? anyone fixed it>?

 

+1

Same 

Same 
 

I was playing Valorant suddenly my 7.1 surround sound app popped up and asked for login. I entered my and login but it showed and error "TEXT_ERROR_EMILY_503" (screenshot added).Same thing occurred with Cortex app it sometimes shows the former error , sometimes it shows There was an unexpected error please reload the page and try again later. I have already tried clean reinstalling, restarting, using different internet connection, created exception in windows firewall too for the app same issue occurs on other Razer apps like Synapse but I am able to login to my account on browser.

https://status.razer.com/

Same. 
Server status all have a green light.

The problem appears after windows reinstall.

hmmmm

 

+1😒

Same here

 

Same

  • Same dude

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