Devices not detected : synapse Version 3.7.1103110716 (date 20221108) | Razer Insider

Devices not detected : synapse Version 3.7.1103110716 (date 20221108)


Hi,
I'm facing an issue with my Razer devices.
Since the last update was released, no more device is detected by Synapse (Keyboard, Mouse and Headset)

I can see my devices in Windows, they are still working, but the setting is not applied as I can't see them in Synapse

I have tried to repair Synapse but it didn't change anything.
Does anyone have the same issue ?

Bikou

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31 Replies

Userlevel 7
Hi Guys!


If you're still experiencing the same issue after the Synapse 3 update, gather the Synapse logs from your PC by following the steps here. Share it using Google Drive and PM me the link so I can start a case and raise your concern to the software team for further diagnosis.

*Thread locked to curb conversation to PM.
Rebooting the PC several times. Reinstalling the Synapse after their Driver Cleaner, and using Device Detection Tool - nothing works. The Firmware updater tool doesn't work because Windows 11 doesn't detect the Wireless Dongle. In short, the Viper V2 Pro only works in wired mode.

Sent for replacement in my region - tbh, the replacement company doesn't have a stellar record. Expecting disappointment this week.
That doesn't work if the Wireless Dongle can't be detected on the PC.
Hi Guys, after a software update, the keyboard, mouse and headset were not recognised.
We have carried out the following and were able to solve the problem.


https://mysupport.razer.com/app/answers/detail/a_id/5776
Download the Device Detection Troubleshoot Tool from the URL.

https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals
Download the Firmware Update Utility for your device from the URL.

Download Synapse3.

1. Update firmware your all device.
*Wireless mouse both dongle and cable connection
2. Clean install Synapse using the Device Detection Troubleshoot Tool.
3. Reboot, connect the device and update Synapse again.
4. Finally, reboot the PC .

This solved the problem for me.
smartWheatcove400
Okay, I found a fix elsewhere.

If you are playing or have played Valorant, there is a software called Riot Vanguard installed alongside it. Go uninstall it, then reinstall Synapse.


It also worked for me, thanks !! :)
But I didn't have to reinstall Synapse, just reboot my computer
this fixed it for me
Yeah, the Riot Vanguard fix worked for me. Make sure to uninstall and reinstall via Razer Central instead of downloading on the website, or not.
FiszPL
If it's not detected by Synapse go with these steps (remember to reboot PC after using tool, and use admin account to install Synapse):

  • Uninstall Synapse
  • Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  • Then restart your PC
  • After reboot install Synapse again (as administrator).

Also be sure, that devices are connected directly into USB ports on the motherboard, and not via USB hub or ports in PC case (which sometimes acts like hubs). Min. USB 3.0 (or above).

This didn't work for me
smartWheatcove400
Okay, I found a fix elsewhere.

If you are playing or have played Valorant, there is a software called Riot Vanguard installed alongside it. Go uninstall it, then reinstall Synapse.



LEGEND!!!! worked for me
Update (again lol): I unplugged and replugged my keyboard and mouse, everything shows up in synapse fine now! Thanks so much!!
smartWheatcove400
Okay, I found a fix elsewhere.

If you are playing or have played Valorant, there is a software called Riot Vanguard installed alongside it. Go uninstall it, then reinstall Synapse.
Update: I did the fix with Riot and synapse is now reading my headset, but not my other devices
smartWheatcove400
Okay, I found a fix elsewhere.

If you are playing or have played Valorant, there is a software called Riot Vanguard installed alongside it. Go uninstall it, then reinstall Synapse.

This worked for me as well. Thanks!
smartWheatcove400
Okay, I found a fix elsewhere.

If you are playing or have played Valorant, there is a software called Riot Vanguard installed alongside it. Go uninstall it, then reinstall Synapse.

This worked for me. Uninstalled Riot Vanguard then I went through FiszPL instructions for uninstalling Synapse and running the cleanup tool.
I don't play Valorant. Don't even have it installed on my PC.
you are a genius bro.. thanks a ton.. it worked
Okay, I found a fix elsewhere.

If you are playing or have played Valorant, there is a software called Riot Vanguard installed alongside it. Go uninstall it, then reinstall Synapse.
Yep, same thing here.

Was playing a game, Synapse asked for an update, I agreed, it updated and now neither my keyboard nor mouses are recognized despite being officially supported by Synapse 3.

I've tried many things so far including uninstalling drivers and Synapse using the Razer tool : no change.

Installed Synapse 2 instead --> correctly sees the keyboard (not mouse as it's not supported).

They need to fix this fast or let us find easily an older version.
Welp, the update threw a towel on my new Viper V2 Pro. Did every bit of troubleshooting like @opplayz, but still no dice. However Viper Ultimate works just fine. I am not sure if the update new the V2 Pro's USB dongle for it won't get detected anywhere.
I am also experiencing this issue. I have tried the Razer Driver Cleanup Tool, and every single troubleshooting attempt in the world, but nothing.
tried the above steps but still see the same issue
Userlevel 7
Badge +1
If it's not detected by Synapse go with these steps (remember to reboot PC after using tool, and use admin account to install Synapse):

  • Uninstall Synapse
  • Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  • Then restart your PC
  • After reboot install Synapse again (as administrator).

Also be sure, that devices are connected directly into USB ports on the motherboard, and not via USB hub or ports in PC case (which sometimes acts like hubs). Min. USB 3.0 (or above).
Same for me - I bought the Death Adder V2 two days ago and Synapse worked fine until yesterday.
Razer still sleeping 😞
Same issue after the 20221108 update for my Naga Chroma and Huntsman Elite. Both devices show up in the device manager and function just fine but Synapse fails to recognize them.

Troubleshooting attempted:

  • Repaired Synapse with the repair utility
  • Completely uninstalled Synapse (removed leftover folders/files as well as registry keys)
  • Uninstalled devices for both the mouse and keyboard (making sure to check 'remove drivers' when uninstalling.
  • Turned my computer off and on again between each step attempted above.
  • Ran windows update and made sure my PC was up to date.

Razer devices still not detected in Synapse.
I have the same issue with my barracuda pro