Faulty Power Supply Brick Model RC30-024801 | Razer Insider

Faulty Power Supply Brick Model RC30-024801

  • 20 November 2022
  • 4 replies
  • 28 views
H
Hi,

I have a Razer Blade 17, with this power supply: Model RC30-024801 and I'm sure it's still within warranty period (which is 5 years)

When I noticed my computer was getting "slow", and the battery was 30% or less, I checked the power supply brick, and is no longer working apparently - there is no LED activity on the brick itself anymore.

Computer is 0% charged, so no go for the weekend at least, I don't think my computer even charger on USB-C; original power supply is 230W.

Any thoughts on warranty, replacement, or where to buy a proper backup supply?

Thanks

4 Replies

Razer.Zionzedd
Userlevel 7

Hi guys!

 

Sorry to hear about the issue you’re experiencing with the power supply not properly charging the laptop. PM me the serial number and share a copy of your receipt so I can check our options for a spare part or repair if necessary. Thank you!

coolRUBYBlue296

Have similar issue, power supply stops charging and requires unplugging and plugging  connectors.

Where is customer support?

H
where is customer support?

thanks
H
update: bought a new power supply, battery charges and system works...

confirming that the original power supply died (within warrant)

@Dekades ping ping? sorry if you are not proper top level contact.

Reply


CookiesCookie settings